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The front desk staff, one of the housekeeping staff (an older woman), and two of the pool staff (cook and young female server) were very helpful and friendly. The location of the hotel was convenient. I have never stayed in a four or five star hotel (and certainly not a Fairmont or Hilton) that allowed animals. Many people staying at the hotel had dogs, which were highly visible in the front lobby and hallways of the hotel.
Excellent location. A purpose dedicated skiing facility and the only place worth staying if sking at Mount Tremblant.
Absolutely wonderful hotel and very hospitable and friendly staff (specifically Mirlandys at the front desk is phenomenal!). Always my go-to when coming to Tremblant in terms of the ease of ski in and ski out, wonderful outdoor jacuzzis and heated pools to unwind in after a day of skiing, and generally an extremely pleasant experience. Can't wait to come back soon :)
We loved the history and the ambience of the chateau. We dined in the room and had breakfast at the restaurant. We loved the experience and will tell others to do similar. Thank you from 4 Australians
Design of room, thoughtful kitchenette, privacy, personal outdoor area - truly, they'd thought of everything you might need in designing a comfortable, livable yet elegant space. Wonderful outdoor pool and jacuzzi. Kindness & helpfulness of staff! Loud, partying golf crowd ---luckily, the rooms are well sound-proofed, but the bar opens out into the pool area. :( Mediocre breakfast buffet. While elegant at first glance, the room was quite worn (faulty lamp, TV in bedroom didn't work, a few frayed linens,dents in the walls from furniture being moved)--However, as we were there for romance, we weren't bothered, and didn't raise the issue with the management until check-out. I feel confident that they would have attended to any issues/complaints we brought up during the stay immediately and with great attention to detail.
The employees were very pleasant, the suite was quite comfortable, and it was far enough away from the village so it was pretty quiet. The facility needs some sprucing up, the wireless internet signal was very poor, and the breakfast room can be chaotic in the morning.
One particular woman at the front desk was friendly and efficient and we were upgraded to a suite with a full kitchen and balcony which we really enjoyed. A small but annoying thing related to the pool: the young lifeguard seemed uninterested and bored by her work. she started off elsewhere instead of looking at kids in the pool to ensure their safety. And, there were never enough towels.
Great hotel right in the Center of it all! They should provide wood in the rooms for guests. Log at desk cost 5.90 ...
Right front of village and close to lake I booked hotel for 4 adults and they only give one queen bed, they other two will sleep on sofa bed, I never heard in my life, that they will ask guest to sleep on sofa bed. I believe sofa bed is for only extra guest like if you have children.