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The front desk staff, one of the housekeeping staff (an older woman), and two of the pool staff (cook and young female server) were very helpful and friendly. The location of the hotel was convenient. I have never stayed in a four or five star hotel (and certainly not a Fairmont or Hilton) that allowed animals. Many people staying at the hotel had dogs, which were highly visible in the front lobby and hallways of the hotel.
good location,very good recreation facilities and swimming pool allowing dogs in the hotel
Location location location! Ski in and ski out from hotel. Lots of restaurants choices. However we ended up having every meal at the hotel because it was convenient and the meals were delicious. Kids menu was extensive with lots of variety and very healthy options! Everything was right at the hotel. Village was within walking distance, spa and outdoor pool. Service was slow and staff were fairly rude except the room housekeeper! She was friendly and super helpful.
The employees were very pleasant, the suite was quite comfortable, and it was far enough away from the village so it was pretty quiet. The facility needs some sprucing up, the wireless internet signal was very poor, and the breakfast room can be chaotic in the morning.
Design of room, thoughtful kitchenette, privacy, personal outdoor area - truly, they'd thought of everything you might need in designing a comfortable, livable yet elegant space. Wonderful outdoor pool and jacuzzi. Kindness & helpfulness of staff! Loud, partying golf crowd ---luckily, the rooms are well sound-proofed, but the bar opens out into the pool area. :( Mediocre breakfast buffet. While elegant at first glance, the room was quite worn (faulty lamp, TV in bedroom didn't work, a few frayed linens,dents in the walls from furniture being moved)--However, as we were there for romance, we weren't bothered, and didn't raise the issue with the management until check-out. I feel confident that they would have attended to any issues/complaints we brought up during the stay immediately and with great attention to detail.
We loved the history and the ambience of the chateau. We dined in the room and had breakfast at the restaurant. We loved the experience and will tell others to do similar. Thank you from 4 Australians
Great hotel right in the Center of it all! They should provide wood in the rooms for guests. Log at desk cost 5.90 ...
Right front of village and close to lake I booked hotel for 4 adults and they only give one queen bed, they other two will sleep on sofa bed, I never heard in my life, that they will ask guest to sleep on sofa bed. I believe sofa bed is for only extra guest like if you have children.
One particular woman at the front desk was friendly and efficient and we were upgraded to a suite with a full kitchen and balcony which we really enjoyed. A small but annoying thing related to the pool: the young lifeguard seemed uninterested and bored by her work. she started off elsewhere instead of looking at kids in the pool to ensure their safety. And, there were never enough towels.
Room was clean. Staff were helpful.
The rooms were large and very clean. Excellent location close to the ski hills.
Great view, good restaurants and bar walking distance. Very nice sauna and pools including one outside which is open year round. Breakfast offers very little. Only the pancake was good and it took forever to get one.