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Comfy Going home
Awesome breakfast, helpful staff, beautiful view, fantastic location Having to pay for parkingg
Service was awesome. Valet parking was a lifesaver!
The cust service was nice They did not hold my bed, I had to sleep on a pullout bed in a conference room
Need glasses in the room firxwater
The location to downtown cannot be beat, blocks away from great bars and restaurants. Very clean and comfortable hotel staff was super helpful and recommendations on what to do in our down time.
Family had a good time. Wifi is available but isn't free.
Close to many downtown attractions as well as great places to eat. Liked the option of the parking garage or valet parkingw Wished it was a little closer to Target Center & Target Field
Great location, convenience, and staff.
Room was very clean, gorgeous hotel and the on-site underground parking was very convenient. A little steep at $14/day, but it's downtown Minneapolis so I expected that. Bed was very comfortable and the room was nicely furnished - for the size of the bed though it could have used probably two more pillows. The front desk clerk, Kate, that assisted us with check in was so friendly and helpful when we asked for restaurant and nightlife recommendations and directions. Her suggestions were spot-on! She also upgraded us to a higher floor room and gave us complimentary wifi (I believe it was somewhere around $15 a day otherwise). The pool and spa area were completely overrun with children and adults loosely supervising them. Kids were running, splashing in the spa, going in and out of the workout room... this isn't necessarily the hotel's problem, but my boyfriend and I were really looking forward to a soak in the hot tub that never happened. Also, we received a voucher for an appetizer in the lounge at check in. The night we decided to use it, my boyfriend had left his wallet in the room. When we sat at the bar, I ordered a glass of wine (I had my wallet and ID), and he ordered water, but we were told that we could not sit at the bar if he didn't have ID. He wasn't drinking, but they made us move to a table that was - quite literally - two feet farther away from the bar than we were previously. The appetizer that we received was nothing spectacular (we had the potato skins) and tasted very bland. We didn't order anything but the free app and it took almost twenty five minutes to get it. The water glasses were stained and looked a little dirty. I was not impressed with the lounge or it's staff.
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs. We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
Extremely good value at $79/night! We stayed with some family so we had three rooms total and we got to be right next to each other. Very friendly and personable staff.
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
Great comfortable room
Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.
Very nice and clean. Luxurious rooms. People are very nice.
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
Modern. Great hip design Was all good
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
Staff was friendly. Bar staff was fun. Convenient location. The cost if the hotel was great until you realize that parking is not included. Valet is $40+. Most offer thato with no extra cost or a much smaller fee. Parked on my own to avoid that, and it was still $20 overnight fee.
Comfortable bed and clean room The TV and most of the lights didn't work. I called the front desk twice and both times they said they were sending a tech to fix it. No one showed up. I then walked down to the front desk and asked, they said there were sending someone up. No one every showed up. Had to watch football game at the bar.
Very modern and clean. Very comfortable beds. Great location to be able to walk around to downtown locations. Parking was expensive especially for a one day stay.
Near every fun thing I N downtown Mpls. Parking
Clean, quiet and comfortable hotel. Expensive to park, if you are driving.
Convenient location, right next to the light rail makes it easy to get to and from airport, mall of America. Right downtown near the stadiums and great restaurants. NA
The room was decent and clean. Fairly close to downtown Minneapolis attractions. $200 extra held upon check-in for "incidentals". Parking is extra $. Fees upon fees upon fees for everything you can think of. Don't even bother with room service.
Hotel was clean. Workout facility and swimming pool was great, but I do agree with other reviewers that the chlorine made my eyes sting. Location was great. We pulled up and the valet told us of a parking ramp attached to the sky way that offered cheaper parking! So kind of him and it saved us $20. We could hear normal conversation through the walls and ALL the hallway noise. I have had quieter rooms at a "non-luxury hotel". This hotel promotes itself as luxury hotel, but we have stayed at Hampton Inns that were so much quieter. I honestly prefer the Hampton Inn over this hotel.
Very nice and comfortable. Rooms were inviting and home like Our room had some things left behind in the dresser that weren't to appealing.
The lobby and restaurant are in a beautiful old bank building that has been restored. The rooms are modern and clean.
I just loved this hotel it is close to everything. A convenient walk from the light rail and Nicollet mall
We were in town to attend a Twins baseball game, so this was a perfect location to walk to the ballpark. It's also close to a lot of great restaurants and other downtown activities. We came back to the hotel for nightcap and the bar had already closed down. Other than leaving the property, we didn't have another option. It wasn't even midnight on a Thursday night. Seemed odd for a downtown hotel.