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Clean comfortable Nothing
The cust service was nice They did not hold my bed, I had to sleep on a pullout bed in a conference room
IHome clock radio has old iphone plug. Furniture is a bit worn, but nothing crazy.
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
I was surprised that wifi wasn't included, and then very surprised that one day of wifi costs 14 dollars. Free wifi seems common enough these days that the hotel ought to call out "no free wifi" a little more obviously in search results and listings on travel sites. It's frustrating to pay for a room and then feel nickel-and-dimed once you check in.
$14 charge for WIFI