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I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
Staff Shabby, shower leaked all over
I could use iron to dry my washed clothing. I could not connect to the wireless internet because the internet was limited or not available.
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
good staf,good location,
The hotel was close to the venue we were attending. The construction in the front of the hotel and lack of parking.
Location and style No
Has the potential to be charming - was under construction. Had a lighted mirror in the bathroom - don't find those very often. No restaurant & no room service. Wallpaper is starting to peel from the wall in the bathroom. Microwave on top of the desk - took up much of the available space.
The price was great for the location we needed Hotel construction going on
The location was kind of centralized so it was close to just about everything we wanted to do, and the room itself was pretty awesome...:)
Nothing Shower,no refrigerator. Construction mess. Beds and pillows.
Staff were very accommodating!! Great Art Deco vibe! Close to many amenities! No
The location was nice, in the middle of downtown. Hotel Phillips was rated as a four star hotel, so our expectations were high. Instead our room was not vacuumed, the carpeting was clearly damaged, and the wall paper was literally peeling from the walls. It was worse than the 2/3 hotels we've stayed in.
The location is fantastic. Close proximity to restaurants and Bars. The new tram is close by and connects you to Union Station. Is a historic hotel with a well preserve interior and exterior lobbies. There is construction everywhere at the hotel. They start at 8am drilling loudly all over the place. if you expect to sleep in, you will be out of luck.
I loved the history wrapped up in this hotel! What a great location! Cheap parking, great staff, and even though there is currently a huge renovation project going on, it was as clean as it could be and very quiet in our room.
This hotel is beautiful and well located. Very comfortable bed and nice bathroom products. Wish the room had fridge and microwave and room service was open later. Would also be nice if there were a pool.
The hotel location was exactly where we needed The hotel is under construction which is understandable if managed properly. This was not. The water was turned off all day before we checked in and was being turned off again the next day so we couldnt even shower. We were woken up at 7:30 am by noise.
It was very close to point of interest. It also had a great bathroom! The bed and pillows were extremely comfortable. The room was a smaller than I expected.
Front desk gave us all vouchers for free cover to get into the Power and Light district (worth $10 each) and vouchers for free cover for two of the bars within it. No refrigerator or microwave in room. Expensive parking.
great breakfast! plumbing in the rooms needs an update. Makes lots of noise.
Great staff spacious parking beds comfortable lots of shopping near by Bathroom was dated pillows were horrible so soft you needed 10 to make a decent pillow hot water was not great and water pressure was horrible
The staff was nice and things looked clean. Breakfast was great. While we were there, some kids over flowed the orange juice drip tray and the staff was on it to clean it up. You could tell they were a little upset but they worked together to get it cleaned up. It cost $5 for a fridge so I could keep my breast milk. I realize $5 is not that much but that's food for my kid. $5 adds up.
The location and setting were excellent. Not family friendly. An indoor or outdoor pool needed.
Very nice, clean hotel in the Westport neighborhood, a relaxed area filled with bars, shops, and restaurants. Did not get a chance to use all of the services (was attending a conference), but I definitely enjoyed the happy hour and hot breakfasts in the morning. The staff was very friendly and attentive despite a full hotel. The rooms were well appointed and comfortable, and I appreciated the hotel's efforts at being as green as possible. All in all, a good stay.
My girlfriend and I stayed here last weekend for a friend's wedding, and we loved the hotel. The location is great, a block away from all the fun bars/restaurants in Westport, and the hotel itself is beautiful, very modern and elegant. We will definitely be staying here again when we come back to KC. The only complaint I had (a small one) is that the Hotel bar was closed Saturday afternoon during some of the games, so I couldn't pop in for a drink.