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Nice, clean, no frills and centrally located. You have to make sure to follow up on all requests. Staff is not really on top of things and they get very easily distracted. Had to remind the front desk five times about a morning shuttle and still didn't get it down.
Good location, pretty basic but nothing was really lacking. Price seemed kinda high but that's more Juneau as a whole vs this one particular location. Shuttle service was a nice bonus. Overall a pretty good place to stay - the smaller suite would be good for a group or family as well.
I stay in Juneau almost every quarter, so I feel like I have a solid bench mark of the hotels available. This hotel does the trick and is slightly above average for the city. Staff was way above average with friendliness and incredibly accommodating. The old school metal keys as opposed to the key cards.
Comfortable bed. Clean bathroom. Nice large wood floored closet upon entry to keep all luggage in. Close location to downtown. Very hot room. Only a thin pad and flat sheet on bed. Would have liked more bed linens. Dark room, outdated decor. I was very nervous about cleanliness but it looked good.
We appreciated the friendliness, efficiency, and obvious caring that we experienced in all of our interactions with each member of the team.
This hotel has a unique charm to it...old, in the heart of downtown and in the middle of the Juneau party!! The suites are the way to go, otherwise you share a bathroom and shower with others. Everything is nice enough, beds are decently comfy, no frills or excess, just enough to provide for a good place to crash after your adventure filled day. Good price in comparison to other hotels in the area. We stayed during a rare sunny & warm week in Juneau and our room was HOT!! Nothing as far as ventilation or fans to circulate air. No screens to open windows without bugs coming in.
Nothing. This is a truly terrible hotel. Staff is rude and unprofessional. Waited for shuttle for over an hour while staff was lying to us on the phone saying he was in his way. Hotel is dirty. Triggered my wife's asthma. Staff appears to all be meth addicts. Avoid this place it is not worth it. Don't destroy your experience and impression of Juneau.
Shuttle service & friendly staff. No breakfast as advertised Shuttle service was more limited than advertised Stairwells needed vacuuming
Staff was helpful. Felt old and not super clean. Beds were ok. I'll never stay there again.
Run down , shabby. No ice machine Staff was a punk
location Last year when we stayed it was dirty, rugs ripped, smelled, but it looked as if they were trying to clean it up--painting the walls and replacing the rugs. Yes, they painted the walls and replaced one carpet but it smelled, the rest of the rugs were filthy, towels shredded, tub dirty, bed dusty on top of headboard, drapes hanging of curtain rod, no grab bars to help on slippery tub. The safety door on the side entrance didn't close. Every day I had to redo my key, the window on the van had paper taped over the broken window, at least I thought it was broken--didn't use the van, ice machine broken not to be fixed as I was told the new owner was taking over the 1st of the month. The motel is in a good location and the prices are competitive so I hope the new owners are able to fix it up. I enjoyed using your services though to book the room, just wished the motel had been clean and safe.
Very expensive. Avoid Juneau at all cost.very greedy city.Especially the cab drivers Sitkas much nicer and a little cheeper and it has a great bus system The greed
Convenient location. Airport shuttle. Worn out carpet. The sink didn't drain. No mini fridge or microwave.
Shuttle service is great! If the shuttle can't get you some where the hotel will ay for a taxi for you. Close to the airport Had to help the elevator door close by hitting it and is a lower quality hotel at 150.00 plus a night
The hotel and the room at not the most clean and comfortable. But the whole experience could be improved if they get some personel with some social skills. Location
Didn't stay. Booked 2 rooms in February. Confirmed reservation a few days before and everything was good. Showed up and they had given one of our rooms to someone else. They had nothing else available and there was no way we could have 7 people I'm 1 room for 10 days. Will NOT stay or book rooms there again. Really poor service and management.
I discovered the SilverBow two years ago and couldn't wait to return to Juneau to stay there. It was the perfect blend of quirky, stylish and comfort. Every detail has been considered. Wonderful hospitality. The location can't be better. The only issue was that my room faced the street, so at 2am after the bars closed things got noisy.