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Bed ok Breakfast too early for the people having watched the aurora during the night The host at the counter refused to delay my check out (that is at 11:00am) even though I came in late from an aurora watching tour at 5:30am.
Beds are comfortable Staff is friendly and helpful Decent location Walls are a bit thin.
Great value bed was very comfortable. Room was spotless everything was great. Good breakfast helpful staff I am elderly traveling alone and the housekeeping staff helped me to the elevator to check out first time that happened in any hotel they volunteered I did not have to ask. Highly recommend
It was very clean and comfortable The cost of food is way over charged, come on, root beer float for $12.00. The cost of food is way over priced. We went next door to Wild Iris in the Golden Nugget and got great service plus the food was a lot for what you get. If your staying at Westmark, head over to Wild Iris on Noble.
My husband and I came to Fairbanks to see aurura in early November. we enjoyed our stay here .The room is big and clean.we booked a king bed room.Its so conmfortable.Its totally worthy the price.Whats more，the hotel is located in downtown fairbanks.Its easy to go everywhere if u have a car.
Availability. Stairway exit only! The stairs are nowhere near the elevator. Have to walk to the end of the hallway while the elevators are in the middle of the hotel. No clear signage for the outdoor entrances. We got lucky & ran across an employee who opened a "side" door for us. Old TV.
It was clean & the staff was excellent. Restaurant was only open for dinner and only 4 nights a week. Had to take cab else where or order in. Booked there thinking could eat all meals there. The room was hot and were not suppose to open windows. No way to cool room off.
I was staying here because of proximity to airport for early morning departure. The staff was helpful and accommodating. When I needed a ride (shuttle was included) and the shuttle was not yet running because of early hour, they provided a voucher to cover cab costs. Also had breakfast available early so I could grab a bite. The room was clean, efficient, bedding very comfortable. I would definitely recommend it. They also had the hotel decorated with some interesting old Fairbanks/Alaska photographs that were actually worth a walk around to see. Because of winter hours (dead of winter, I might add), there was no food service or gift shop service available on Mondays or Tuesdays, so I had no other option for meals beyond ordering in by phone. They did provide coffee and hot water, in addition to in-room coffee making facilities and a microwave for reheating. Even with this, I'd still stay here again.
Very nice and clean room with a very comfortable bed. Great shower. Plenty of parking. Pet friendly.
Checked in, desk clerk too busy carrying on personal conversation with another guest to pay attention to us. Got to room and it was freezing. Turns out window left open and boiler being serviced. Clerk did not tell us & this lasted about 3 hours during which my young grandson and I froze. No offer of portable heater or a room that hadn't been chilled to outside air temp with open window when I questioned situation. No consideration on bill either after I complained. Of course, no manager on Sat to help.
My daughter and I had a long stay in the Fairbanks SpringHill Suites, and it was wonderful. Beautiful staff, and beautiful room! The hotel and the room were SPOTLESS and the breakfasts provided were amazing! Thank you for making my first real vacation in ten years so lovely!
Great breakfast. nice pool and hottub. Rooms very clean and spacious. Front desk staff very busy but helpful.