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Very nice and clean, nice staff, great house keeping. Rentaviation and missing door lock hook. Too long of walk to room. Need to move location of loby
Pretty expensive for a 1 night, no amenities stay.
I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
The view from our room was excellent. The location was great as well. Within walking distance to the 5th ave. mall and lots of great eating establishments. Hotel was nice, clean and staff was very friendly. Hotel could use some renovations. The decor in the hallways looks like it came from the 70s. The bathrooms are a little small, expecllly in the shower.
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
Great hotel for business
Coffee in lobby. Convenient to restaurants. The price for a cup of coffee
Not much the lobby was deceptivly clean and well built then going up stairs total opposite Room was broken in so many ways yellow stains in tub back splash broken like it had been punched base board not even attached to wall in most places entry door was loose which makes security an issue quick easy repairs unless maintenece is completely incompotent just about every applience out dated and worn down i could repair all damages in about 2 hrs not very happy and was looking for a month or more stay just doing trial run wont stay again and will not let any friends stay there.
I booked my room on hotel.com so I paid $57 a night. Stayed in room 1504. For whatever reason I was upgraded to their top floor with a kitchenette, two queen sized beds, and a view of the mountains and water. (I booked a regular 1 queen bed room). The restaurant was really good but very pricey! The restaurant staff is so nice and super great. Food and drinks were tasty! I had the shuttle pick me up from the airport at 3:30am- takes about 20-30 mins for them to get there. They said the reason for the wait is that they were warming the van up (it was warm). The guy driving the van was extremely nice he even offered to make a breakfast run for me! If you're driving parking is easy and right out front of the building. Very close to downtown - if it weren't freezing we could have walked about 3-5 blocks to get to downtown! I would probably stay here again just because I like to travel cheap and this is the cheapest 3 star hotel in Anchorage. I am staying here again in April, will right another review! It wasn't the cleanest....the fridge had visible dirt in it. There were random brown splatters on the walls and ceiling. Hair in the bathroom (every where). Toilet and towels were about the only thing that was really clean in the bathroom. I will note the bedding was clean and smelled fresh! There is wonderful looking wallpaper on the walls and in the far corner (next to the bed I did not use) the entire corner of the wall is loose and you can lift it away from the studs in the wall. Every day I was there my key would not work (4 nights). It's kind of a pain to go from the 15th floor to get a new key. They blamed it on us because cell phones deactivate them however my boyfriend had it in his wallet the entire time. I had tried calling the night before my stay ended to see what time the shuttle left in the morning and no one would answer the front desk phone from 10pm-11pm. You can hear everything through the walls. Everything your neighbors do can be heard. Luckily we only had "neighbors" 2 of our 4 nights.
The room was a nice size and the breakfast was good. When we walked into the motel, there were people sleeping on the couches in the entry way with their luggage, children running around in and out of the pool area, screaming and hollering. The pool hours didn't seem to make a bit of difference, and they put is in a room directly across from the pool.
Housekeepers were good. The internet was "down" for three of our four days there and they didn't seem to care about fixing it. Seemed to be a little irritated that I would ask when it was going to be fixed. The swimming pool and hot tub were out of order for 2.5 of our four day stay and again they couldn't tell me when it would be functional and didn't seem to care. We were there with a grandson and the swimming was one of the main reasons we selected this motel. The front desk people were nice but were young and not very experienced or helpful. I believe there is a management problem and generally a lack of customer service. The price also was too high as compared to other area motels.
Room very spacious; comfy bed & pillows; good breakfast.
Great hotel, staff were awesome!
The friendliness of the staff, the cleanliness of the room, the breakfast buffet was incredible, the internal architecture and design was so modern and sleek, the bed was amazingly comfortable, and the hotel is located in an amazing area. I wish they had a swimming pool! :-)
It was cheap. No breakfast, very slow wifi, elevators antiquated, rooms small and not comfortable.
In-room frig, comfortable beds with 3 pillows for each double bed, roomy, close to downtown and airport with a car, large fan in the room. It had a neat appearance with bedspreads tucked in at the corners. Looks a little better in person than the photo. It had all clean surfaces except for some dirt on bathroom floor in the corners. But all else looked neat & clean. I still felt comfortable staying here.
No heat in the room despite Alaska tempuratures
owner was nice bed not properly made so lumpy & at 2am when we finally got there we just crashed after long train ride, car rental, finding location (sign hidden-thak God I had a Garmin. It says Inn & SUites, but far from it-looks like a Motel 6 (-2). Owner says new beds and some fixing but looks like OLD interior-pink paint etc. old Sorry :(