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I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
Very nice and clean, nice staff, great house keeping. Rentaviation and missing door lock hook. Too long of walk to room. Need to move location of loby
The views, service, location and atmosphere were spectacular. Understated and friendly. Could have stayed forever. Valet parking is expensive, but very convenient.
The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
Excellent fitness facilities Wonderful view Convenient to downtown locations
Good location. Spacious room. Comfortable beds. Nice market nearby. Walkable to city center and parks/trails.
I booked my room on hotel.com so I paid $57 a night. Stayed in room 1504. For whatever reason I was upgraded to their top floor with a kitchenette, two queen sized beds, and a view of the mountains and water. (I booked a regular 1 queen bed room). The restaurant was really good but very pricey! The restaurant staff is so nice and super great. Food and drinks were tasty! I had the shuttle pick me up from the airport at 3:30am- takes about 20-30 mins for them to get there. They said the reason for the wait is that they were warming the van up (it was warm). The guy driving the van was extremely nice he even offered to make a breakfast run for me! If you're driving parking is easy and right out front of the building. Very close to downtown - if it weren't freezing we could have walked about 3-5 blocks to get to downtown! I would probably stay here again just because I like to travel cheap and this is the cheapest 3 star hotel in Anchorage. I am staying here again in April, will right another review! It wasn't the cleanest....the fridge had visible dirt in it. There were random brown splatters on the walls and ceiling. Hair in the bathroom (every where). Toilet and towels were about the only thing that was really clean in the bathroom. I will note the bedding was clean and smelled fresh! There is wonderful looking wallpaper on the walls and in the far corner (next to the bed I did not use) the entire corner of the wall is loose and you can lift it away from the studs in the wall. Every day I was there my key would not work (4 nights). It's kind of a pain to go from the 15th floor to get a new key. They blamed it on us because cell phones deactivate them however my boyfriend had it in his wallet the entire time. I had tried calling the night before my stay ended to see what time the shuttle left in the morning and no one would answer the front desk phone from 10pm-11pm. You can hear everything through the walls. Everything your neighbors do can be heard. Luckily we only had "neighbors" 2 of our 4 nights.
location to airport
Was locked out of my room with my 6 yr old in the hallway for over an hour .. Key cards had to be redone twice a day .. it got really aggravating after 5 days ..
Went for Valentine's day/night Check in was quick check out was quick Bed was very clean and comfy Not enough parking
We enjoyed our recent stay at The Sheraton. The staff was very friendly and helpful. We really appreciated their pet policy and their welcoming attitude to our fur-child. We will be back!
No heat in the room despite Alaska tempuratures
owner was nice bed not properly made so lumpy & at 2am when we finally got there we just crashed after long train ride, car rental, finding location (sign hidden-thak God I had a Garmin. It says Inn & SUites, but far from it-looks like a Motel 6 (-2). Owner says new beds and some fixing but looks like OLD interior-pink paint etc. old Sorry :(
The staff was wonderful and while the facility is dated, it was clean and smelled clean. Compared to other area hotels, the price was good and location was quiet.