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Close enough to everything that you could walk. Large parking lot. Big room. Hotel itself is a bit dated and could use a makeover. Friendly staff. Rooms smelled a little musty.
excellent view could not sleep due tp bed bugs
Their suggestion of another hotel They refused to check me in. Angel, the woman processing my check-in could not find my reservation. She was rude and inhospitable. I will never go back.
The hotel was nice overall and the front staff was very friendly and efficient. The hotel seemed very clean and I was always acknowledged by the hotel staff. The hotel restaurant was very good and has amazing views. I did not encounter any problems while I was there. I thought the hotel was in desperate need of a refresh or update. The rooms and the entire hotel seemed a bit dated. I stayed on the Captains Deck and the rooms were a bit small and did not impress. The sink did not drain properly. The most disappointing part of the trip was the breakfast which was never more than like warm at best. It come from the kitchen which is far away. The breakfast had 3 warm choices and one was always potatoes that were recycled from the night before. Not sure if I would spend that kind of money to stay at that hotel again.
Very comfortable and clean. Plenty of food and shopping. Had to pay and additional 20 dollars a day to park my own car. The hotel did not own the lot. The desk clerk filled out the passes incorrectly and I received a parking ticket. Took some arguing but I was able to get the hotel to reverse the parking charges so I can pay for the ticket.
The room was clean, the bed comfortable, and the staff was friendly. Make sure to park in the Captain Cook garage and have your parking ticket validated. We were able to walk to dinner and shopping from our hotel - nice!
Room was not clean, too much noise from adjoining room.
I was completely offended when the staff photocopied my driver's license and also took my credit card. I was told they do that (photo copy a driver's license) because of some of the actions that have taken place so they need to have this in case something happens - it creeped me out and made me wonder if I should even stay there in the first place! Are the clients so sketchy that everyone is a suspect? They claimed all hotels do that (copy the driver's license) they just don't tell you - I don't believe it - I hadn't had that happen before - I won't stay there again. The rooms were fine - this action is not!
Pretty expensive for a 1 night, no amenities stay.
Very clean room Mountain view No electric plugs on night stands Not enough plugs on desk stand No free WiFi - but knew that beforehand No free parking - but knew that beforehand Bed was too soft and sheet too starchy No vending machines on floor
My husband and I celebrated our anniversary here. We booked the 11th floor which is the club level, allowing access to a club room that has 24/7 complimentary coffee, sofa, bottled water and juices as well as light snacks. Also, every morning the lounge provided breakfast and every evening wine, beer and appetizers. We highly recommend spending the few extra dollars to stay in a club room!! The hotel does not have a pool and the spa is difficult to get information on as well as access to. Also, there is no valet parking.
Great hotel, staff were awesome!
In-room frig, comfortable beds with 3 pillows for each double bed, roomy, close to downtown and airport with a car, large fan in the room. It had a neat appearance with bedspreads tucked in at the corners. Looks a little better in person than the photo. It had all clean surfaces except for some dirt on bathroom floor in the corners. But all else looked neat & clean. I still felt comfortable staying here.
The staff was wonderful and while the facility is dated, it was clean and smelled clean. Compared to other area hotels, the price was good and location was quiet.
No heat in the room despite Alaska tempuratures