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We stayed in Jackson at another hotel earlier in the week before our reservation at the Wort. We happened to eat at the grill restaurant in the hotel and the service was awful. Our server took our appetizer before we were finished and tried to take a half full drink of mine away. We didn't receive our entrees until an hour after we were seated with a 35 minute wait between the appetizer being taken away and the entree appearing. When we asked if our food was coming the staff was unhelpful though our food appeared shortly thereafter. I have no problem with a kitchen running behind or an order being forgotten, but it is not okay to not acknowledge the issue. They took 20% off our bill but given that the food was mediocre at best, we left very dissatisfied. We plan to come back to Jackson Hole but will not be returning to eat at the hotel, nor would we reccomend it.
Due to an error on my part our reservation got messed up. Management fixed it for us with no penalty. Excellent service!
The decor was beyond spacious was fantastically western. The staff was extremely hospitable. Once in the room we never left, it was that luxurious! The room had a soaking tub that was to die for! The room had two king beds and still plenty of room. It was also incredibly quiet. Amazing location just off "the square." There was not one bad thing about this place!
We had a great experience, super clean, affordable prices for mini bar stuff, staff was super accommodating, great location. Will stay again. Parking was tight but we were in our new truck traveling from Idaho so it is a full size Ram 2500, she's a beast and can be hard to park anyways