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Loved this hotel. It was quiet, comfortable and clean. The staff were great.
Our room had an unclean smell to it, like dirty feet. Also, we arrived late and housekeeping went door to door at 9am knocking loudly yelling, "housekeeping!" Check out was at noon so this was annoying.
THE JAPANESE RESTAURANT WAS GREAT
The elevator stopped working while we were there. When I told someone about it they said, "oh it probably needs to be reset again." AGAIN??? Also, the front desk is routinely unstaffed. So much so that they have a sign on the front desk telling you to call an extension to speak to someone because they aren't there. When I was checking out I had to call someone again and they just said, "did you book online? Ok, you'll get a receipt." No asking how my stay was or anything. My room smelled. It reminded me of an old swamp cooler that needed to be cleaned. The shower fluctuated in temperature a lot. If you were up at the same time as other people in another room and they were using the shower, too, or flushed the toilet be prepared to jump. Also, the first night we were there we nearly ran out of hot water. There was a giant ugly stain next to the storage closet and large chunks of wood missing from the trim next to it. It appear that something had ran into it multiple times. The toilet in our room wasn't cleaned very well and there was still little drops on the back of it where someone didn't aim well who stayed there before. Finally, the doors to the rooms were not very tight, didn't close very well (you can't just walk away, make sure it's shut or it will not close all the way) and the door to the sauna was so warped it didn't shut at all.