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The hotel still had that new feel to it. Everything was very clean and the services that were provided were excellent. The Bar was nice and the service was great! I will be staying here again in the future.
Staff was friendly. Breakfast was good but it is served in an area that has a door to the outside so it was a bit drafty as people left the building. Great location and very close to Lucas Oil Stadium. Very thankful for the parking garage too! Noise from guests in the hallway was very annoying. They would leave their rooms and let the doors slam shut. As they walked down the hallway, we could also hear them talking while we were inside our room. We checked in more than an hour after the 3:00 check-in time but our room wasn't ready for another 15 minutes after we checked in.
I was told it was I a descent part of town, it wasn't my daughter won't stay there. And they made me pay.. won't ever go back.
Breakfast was good every morning, Staff was ok but were overwhelmed at times. Water pressure was sometime poor, shower did not put out much water. Towels were not replaced had to go down and get more.
We liked the fact that it was convenient to city attractions, had a restaurant, and indoor pool. The parking fee could be adjusted!
Not much Trued to check in before a concert at 10 Am. Knew it was early but thought I would try. Room wasn't ready but no problem desk help said they would go ahead and assign me a room. Tried to check in at 5:00pm. Room still not ready. Noy happy. Couldn't shower/change before concert. Went to check-in at 10:30pm. Was told there were no rooms available. I made my reservation 6 months in advance. So...did not have a room. Had to drive two hours home. What a mess.
We had the pool to ourselves. There's a $20 parking fee that Kayak does not tell you about, until after you have booked. And then its just a sentence at the bottom of you're receipt. The staff acknowledges that its consistently an issue, but was unwilling to waive the fee... even though parking is not an issue and the lot was 3/4 empty for the duration of our stay. Our room was dirty. Carpet is stained, the shower and shower head is dingy. The sink had hair and stubble in it, that was not our family's. And, someone had re-stuffed tissues that had been pulled out of the tissue box back into the tissue box. I felt like I had walked into someone else's bathroom while they were staying there.
The shower curtain had mildew on it, the carpet was so gross i didn't want to be barefoot on it, the room in general was not as clean as it should have been
Good Hotel!! Nothing
I like the fact that the location was in a good place and I could make it where I needed to go in no time The stains on the carpet on the couches
There was a t-shirt left behind by one of the guests before us.
Room size and decor is wonderful Club Level lounge a great space with Pet friendly Busy hotel without good room views and you have to book early for availability
Value and location Elevators were a bit noises and bathroom was small
It is a great location and could easily walk to restaurants, bars and the mall. The elevators were not great and the number it showed did not always match the floor you were on. The food at the restaurant hotel was not very good.
It's a fabulous hotel for the price... The Location is close to everything. It's clean, staff very nice and will continue to stay when in town. The bathroom in room. Please explain why the toilet is under the counter, and the lid rests on your back while going to restroom. If someone was sick... I'd hate to see that situation. Maybe it's a space issue. But... It needs fixed. The morning cleaning ladies are very loud. Woke me... Yet... At least they're doing their job.
Leftover food in fridge from previous person. Hair all over comforter and sheets.
The staff was great and the beds very comfortable. Great location, especially for the price! Small thing, I wish the pool was indoors.
Friendly staff Elevators were broken
Comfortable beds, clean rooms, extremely polite staff, just overall a great experience Nothing that was the hotels fault. It was a loud weekend because of motorcycles, but other wise it was a great experience.
Close to everything. We walked to dinner and a blues bar. Great view. Didn't get a chance to go to roof top bar but it looked appealing
Friendly staff the best staff is Breyona Johnson Dirty bathrooms
Staff, beds, shower head and view Common space, gym, pool deck, parking lot
I can only recommend this hotel ,the staff was very accomandating and frienly,good location !
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
Location in downtown Indianapolis wa excellent
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
The location was great A couple of mornings, coffee in the lobby was left over from the night before
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
I stayed here while attending a local convention. It's a bit of a drive from downtown Indy, but that's the only 'con' about the hotel. It was clean and I found the staff to be VERY friendly and helpful. The breakfast and evening meal are included and were a nice added value.
The staff was very professional and kind. The hotel was clean and new. The breakfast was a substantial buffet for being included in the price. I would recommend this hotel to anyone.
The Drury Inn was our stopping point on our way home to Michigan from a Florida Spring Break trip. Normally, after 12.5 hours of driving, any hotel looks excellent. But this one really is. The front desk attendant had a genuine smile ready as I walked in the lobby. Check-in was fast and efficient. And... I could smell freshly popped popcorn. A favorite. The elevators were swift and efficient (did I mention we were tired?) and the room was clean and fresh. We only enjoyed if for about 30 minutes before we conked out, but it was very nice. This is our second Drury Inn, and they both get high marks.
The only complaint is the 2 night minimum booking for special events. .......didn't plan on staying for 2 days.
Stayed at this hotel as most others in area were sold out. (They also sold out that evening by 6pm.) Free 'happy hour' was hot dogs, mac 'n cheese, and chicken tenders, with one choice of draft beer or wine. Hotel was not prepared for a full house - they were sold out of bottled water at their little store, and were out of coffee each of the 3 times we tried to get some in the morning. Although less than 10 years old, the rooms are very dated looking. (Picture a round dial wall thermostat, floral pictures in gold frames, and a recliner in your room.) Beds were pretty comfortable though. Definitely not a hotel for the business guest!
I've stayed at this hotel several times while visiting my brother. Even though there are many other hotels closer, I always go out of my way to stay here. The hotel is clean, the staff members are friendly , and the included breakfast is plentiful, with a nice variety of food.
The hotel had a lot of good features if you had kids with you. The staff was great. The only thing we didn't like is the room had a funny smell.
Top notch hotel - super clean everywhere - friendly, helpful staff all the way around from every employee we encountered. Rooms are nice and have room darkening curtains, beds were very comfortable, nice bathroom/shower. Free hot breakfast was excellent and saved us time and money, free dinner consisted of salad, baked potato, macaroni/cheese, hot dogs, chips, etc - nothing fancy but all good. Gave us a card for three free drinks from their bar area for hours between 5:30-7:00 pm each day! Would definitely stay here again and would recommend to anyone I know looking to stay in the Indianapolis area - no complaints!
Morning and evening food is a VERY nice touch...........
Wish the dinner was later for guests checking in late, but there are many nearby places to eat. Make sure your GPS gets you on the bypass, instead of going through downtown.
Hotel was super-convenient with easy freeway access. Room was quiet and very large; beds were a little soft for my preference but pillows were great. Breakfast was incredible -- items were fresh and hot, and much more selection than your typical continental breakfast. Coffee was very good -- a definite plus!