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Very clean & comfortable. Extremely friendly staff. We will definitely return.
Loved the lobby area. My whole family loved the amazing breakfast!
I liked the location. Parking was easy. Bed was comfy The glasses in my room were crusty dirty. The beautiful atrium windows were too dirty to enjoy the morning sun and every time I walked by desk there was usually a group of employees chatting. I really had higher standards for the Hilton
The beds were comfortable and the central air was nice, it's also a good central spot for travel. Wasn't very user friendly. Pool is was too shallow, and there's little ventilation in there. Not much to keep you at the hotel enjoying yourself. It's more or less there just for the convention center and travelers. Not exactly going all out for the tourist. Parking is not free.
The hotel connected to the Embassy Theater, and all events for the NABBA championship were easily accessible. The food was mediocre at best (stale bread, powdered eggs, burnt coffee), and the water had a funky smell. The shower left me itching for the entire stay. I'm certain that it was the water because I used the same soap, shampoo, and other products that I use at home. We were told that Fort Wayne experiences the water phenomenon after a quick snow melt, but it was very inconvenient. Downtown Fort Wayne loses points for being a ghost town much of the time. We saw very few people walking around, and lots of empty buildings. All of the businesses closed early. Bars stopped serving food or closed altogether by the time our events were done, and there were no 24-hour drug stores in the vicinity.
Really , All The hotel staff were very friendly, helpful and cooperative they did their best to help me.actually It is the best hotel I have ever stayed in.The hotel is very clean and tidy..The breackfast is tasty with differnt kinds. The airport shuttle arrive quickly on time.Really I liked this hotel too much and I found it afive star service in this Hotel.I strongly recommend this hotel to any one visit fort wayne. Nothing
location and convenience. I would definitely stay here again and would recommend it to others. A little too close to the interstate, noisy. The free breakfast was just O.K.
I liked the location, the included breakfast, comfy beds, clean room, fridge and microwave, and friendly check-in. While checking out, two staff members behind the counter had somewhat of a disagreement. The male employee was disrespectful and condescending to the female right in front of us at the desk, even though the female was trying to help us at one point. It was awkward and unprofessional. I had a question about an extra $100 hold that had been put on my credit card (seemingly) by the hotel. I couldn't really get a final answer from them about the issue until the male employee stopped angrily saying to the female employee, "I'VE GOT THIS," and actually let her help solve the problem.
did not end up staying....never was informed that the pool was under renovation...that's why we chose to stay there for our kids.....very frustrated!........did not have a large window of opportunity to swim because we were there to visit our other grown children in the area and to watch our daughter play her soccer game at a local university in the evening.....the afternoon was spent dealing with this situation and then trying to find another hotel...ended up at one without a pool...very disappointing!!!!
Spacious room. The shower didn't drain properly.
excellent location to highway and all eating restaurants. none
The location was exact. The sheets were dirty. The staff weren't professional and made huge mistakes with the booking.
convenient location check in delay - had to wait for 30 minutes - for missing front desk person.
Room amenities, locatio, & price
Hotel is great. Clean, recently renovated. Large, comfortable room. Check out time. I needed to have a late departure, between 1&2 PM. I travel for business a lot, and no other place gave me a hard time about it. But this place! They gave me a whole lecture on how busy they are, but their parking was mostly empty.
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Perfect location, had a hair dryer that my wife forgot . A little noisy in the AM , and the grab and go breakfast was pretty weak .
location is convenient Check in took 45 minutes. Room was filthy, entire kitchenette had not been cleaned. Fridge was dirty with hair and smelled, sink was dirty, microwave had food splatter on interior, oven had food fragments. Bath Towels had hair on them.
This guest did not leave comments about this hotel.
room size and layout they charge you if you don't run the dishwasher. I had 3 dishes seems like a waste of water especially because you have to return the dishes to the front. They should run a full load.
The staff. Hotel caters to contraction crews and truck drivers. Very loud atmosphere even in the late hours. Guests hung out in the parking lot drinking and smoking. Not the place for families and for people who need sleep.