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Staff were very courteous under obviously trying circumstances. It's not the hotel's fault but I wish we had known that it was full of guests attending a giant Rave party down the street. The room was nice but the activity in the neighbourhood and in the halls all night was disturbing to say the least. It might be wise to check on events going on at the nearby Shaw convention center when booking -especially if they involve large crowds and open drug use.
Great place to stay for our wedding night. Comfy bed, recently remodeled room with great facilities. We had dinnew at LA Ronde and it was fantastic! Got woken up at 3am to woman banging on a door three doors down yelling "is she in there?!?!" Commotion lasted 30 minutes
Staff helpful Paying $15.95 for parking.
Very accommodating. Helpful staff.
Walking distance from Rogers Place (15 min) Good value Nice staff Comfortable bed Dated lobbies/rooms seem slightly dingy This hotel wants to be a super nice but doesn't seem like they want to invest in the accommodations
loved the feeling that ur in a 5 star hotel for a 3 star price
Loved the very comfortable king sized bed and the complimentary Starbucks coffee in the room. Location perfect in downtown within lots of cafes/shops. We prefer carrying our own luggage to our room, but there was a porter who literally took our luggage while we were checking in and without asking us, took it to our room, of course expecting a tip. We found it somewhat pushy, not our style.
My room was very comfortable, quiet floor, wonderful bed, liked the bath robe, great customer service. Nope!
rooms were spacious, beds extremely comfortable. there is complimentary starbucks coffee in the room as well as the lobby in the morning. mini bar fridge is meant to be used to keep things at room temperature rather than to cool things down. in order to get a refrigerator, one had to be requested from housekeeping and they were all out of them when we stayed here.
The location, downtown. Is great. The security features are great. The booking was charged to my visa 2 days before my arrival, when the confirmation says it would not be charged until I was actually there, and if I chose that method of payment. Also, the night room clerk was extremely rude to my adult daughter when she asked to have her room key card coded. (The cards frequently had to be redone as they did not work) She was interrogated severely and publically and was embarassed by his arrogance.
The room was very comfortable and clean. I arrived late in the evening after the dining room was closed but the irish pub had a good menu with live music and it was quite enjoyable When I arrived at the desk they could not find my reservation. It seemed I was going to be turned away which was very unnerving. I asked if they had any rooms and the attendant said yes but not at that rate. After consulting with a superior, he was told to honour the reservation and they would fix things later. Hopefully I will not be charged twice for this event.
Check in was effucient - good staff - room was very clean. Excellent beds.
Convienience of th location. Great value for the money. Better deal with your dearch engine than going diect.
Very nice place to stay. Charged for Internet access
Bed was uncomfortable.
It was clean and comfortable. Great location and breakfast. That my internet connection in my room did not work
Hotel is close to restaurants, malls and clubs. The room was affordable but the quality is excellent! I did not find slippers in our room. I booked the hotel room for 2 people, 2 bathrobes would be appreciated.
Comfort and location
Were only stayed there for a few hours but really liked the location,service and price
We got an excellent price. The price for parking was outrageous at $26 per night. We were not told there was a lot across the street where you could park for $3 a day. The bathroom was not very clean.
Great location for business travellers, close to Chinatown, upscale, Parking fee of $23 per night, (that's if you are renting a vehicle), typical restaurant prices so we ate elsewhere
See Cons, as there was more than there was Pros. However, I should give my compliments to the reception and housekeeping staff, who were friendly and accommodating. I left my watch in the first room we were given (immediately switched), and housekeeping did report this, and it was quickly returned to me at reception when I noticed. I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.
Excellent and knowledgable staff,friendly and courteous at all times.
It is a convenient location. You can get to many places and hardly have to go outside.
The total luxury of the room was excellent
We enjoyed the fact that we had such a short distance to shopping in eaton center. Thanks.
The staff was wonderful
close to city transportation condition of windows were bad, music from club below was very loud
The location is directly beside the Rexall Stadium and direct access to the Capilano (Wayne Gretzky Drive). Clean rooms with individual Telus wireless routers for each room, so no worry of other people spying on your browsing (I checked). The rooms felt clean, but also very renovated with modern updates. You could tell the building has been kept up, like it has been around for a while. The breakfast in the morning was great. Make your own waffles, or toast or there is also chef cooking scrambled eggs as well as sausage links and a few more things I don't remember, all placed in serving trays like a small buffet. No mention that the free parking is a parkade with height restrictions. We had a 1-ton dodge with a horse trailer which would not clear. They did find a spot for us in the alley and a parking pass though so that was good.
Great location to see the Oilers get beat!!! The rooms are very hot the AC fan did nothing
Buffett breakfast was fantastic No real restaurants in the general area
Carpet was discussing and appeared to not have been vacuumed in weeks, overall cleanliness was not good at all!
I booked online through booking.com and picked up a king size bedroom for $75.19. I was so pleasantly surprised once I entered the premises. The staff were friendly and helpful, the room was clean, nicely decorated and the bed was comfortable. In addition, I had a great view from my 7th floor window. I will definitely book here again especially at the price I was able to get! The hotel doesn't look like much from the outside but inside you will find it is quite nice with really good service.
Lovely place, highly recommended...
It looked okay.,, Crazy drugged up people in lobby. Bad service. Room had left over makeup and hair in bed.. To say the least. Cops all over the hotel... I'll never go back.
Nice and clean and updated. Bed was super comfortable. Price was good. The hotel said it was a "smoking free" hotel. Our room smelled like cigarette smoke.
Good location next to Rexall Place. Close to LRT station. Quick and easy access from yellowhead highway.
I liked the location, I couldn't have found a better location
Wahrscheinlich das sauberste Hotel, welches ich in Canada bisher vorgefunden habe. Das Personal war einfach vorbildlich freundlich und hilfsbereit. Es hat leider zu viele Penner und Obdachlose welche sich ums Hotel und in der anliegenden Mall aufgehalten haben. Ein wenig mehr Sicherheitspersonal würde hier angebracht sein.