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The staff were not friendly. I requested for earlier check in but was denied. The staff knew that we were waiting for the room. However they told us that the room was still not available at 2:53pm, just seven minutes before their standard check in time. At 3pm, when I was checking in, the staff went away for almost 10 minutes and never said a word why she went away nor apologized for her delay. For star hotel with one star staff/service.
The staff were helpful and accommodating. They try to do their best to address my concern. This is my second time going there and found it a satisfying place to stay. The complimentary bottled water is only good for check in! I stayed 3 nights and when I asked for the refill, the answer of the housekeeping is they only give the complimentary during check in. I found it unreasonable.....
The staff was extremely great. The hotel is horrible as far as conditions mildew stains all over the bath tub, beds are extremely hard very and out dated.