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We had several maintenance issue that we could not get fixed -- air conditioning, toilet, plugged drain. Staff was not responsive.
The water, beach, and friendliness of the staff was outstanding! We especially liked the guys in Aqua Mania who gave us the scoop on the best snorkel site (Divi Bay, with a sunken sailboat, helicopter and submarine!) We had a GREAT room with an awesome view in the newest part of the resort. Resturant choices were not great on property, and the building layout was little confusing.
The rooms were clean the staff was relatively friendly It is a timeshare organization so they're going to give you a bedroom to begin with and then you will upgrade if you listen to their presentation which they say is 90 minutes and last for 5 hours
Near airport Old and tired. Food was average. Beverages notch better
location near Sunset bar friendly bartenders good drinks friendly, helpful bellmen terrible odor from sewage plant - in room and in outdoor restaurants view of sewage plant mediocre food unfriendly waitstaff
Best part was the location and I was lucky to get one of the newly renovated rooms. Shaquile customer service was excellent! Food was great at the Point and Palms Grill. Airplane feature added great excitement. Tuesday night BBQ was a lot of fun Some staff were not very friendly. There was a lot of wastage of food, and when I asked for half portions of items on the menu eg Nachos - I was told they only do full portions....even if I wanted only meat they still gave fries....too much wastage of food that can be managed by the waitress with proper training and simple questions eg do you want fries with both of your orders? etc Gym needs serious upgrades, there was no water and very poor variety of free weights...max was a 20 pound
Die Strandlage des Hotels ist sensationell. Ich habe selten so eine schöne Bucht gesehen. Fantastisch für Meerliebhaber. Die grössten Kreuzschiffe der Welt sind vom Hotel aus sichtbar. Allein schon wegen der schönen Lage würde ich sofort wieder dorthin gehen. Obwohl sogenannte Beach Rules auf grossen Plakaten dastehen und ich mich deswegen zweimal an die Rezeption gewendet habe, interessiert es das Personal überhaupt nicht. Am Morgen um 6.30 rennen die Gäste aus den Zimmern und legen ihre Tücher auf die Liegestühle. Dann verschwinden sie für die nächsten paar Stunden wieder in ihrem Zimmer und die später kommenden haben das Nachsehen. Die Zimmermädchen haben zuden das Arbeiten nicht erfunden. Anstelle von 4x wurde mein Zimmer nur 2x ein bisschen geputzt. Ein Checkout um 13h wurde mir nicht bewilligt mit der Begründung, dass die Zimmermädchen sonst nicht rechtzeitig fertig werden!
The great location in Simpson Bay Beach is not directly of your balcony
Our suite was huge for the price. The furniture and kitchen were all top notch. The staff was very nice. The location was great - Buccaneer Bar and The Greenhouse were right next door, in addition to Bon Appetit and The Red Piano (which are "on campus"). Our room was on the first floor, which negated the "ocean view" (easy access to the pool mitigated this issue). If you want a view, confirm you're not on the first flood. The beach within the resort was a nice place to hang out, but the water wasn't the best (i.e., the sand/rocks underneath your feet wasn't particularly inviting).
The Atrium was great for us as we had stayed there before. It is a relaxing way to enjoy St Martens. It is on the beach, close to the airport and is so well located that we did not need a car. We had a great view of the Bay and mountains from our room. The WiFi reception was sketchy at times. Car traffic on the main road near the Atrium has really turned into gridlock for most of the day from one end of the island to the other on the Dutch side.
Great resort, clean, comfortable and safe. First time in lower floor room was nothing special a little dated but the staff makes up for it. Friendly and welcoming. Great for the money we spent per night, didn't have a view
The staff was very friendly and helpful. Perfect location, within walking distance of several restaurants. The room we rented needs an update. New tile, new bathroom facilities. The internet worked in our room sporadically. Several guests plus ourselves had to go down to the lobby if we wanted good connection.