We thought that everyone including the patrons were very friendly. The location was great for getting to every place in the Santa Fe area. My husband thought that the bed was too high but otherwise, the room was great.
Fun small labyrinth just next to the city center. Nobody at reception 5pm... just a phone number and a annoyed man on the phone... got a feeling that sorry for disturbing
Location is great. Only reason I stayed there was because of the parking area. Had I not had a large vehicle, I wouldve gone else where. In fact I was going to stay across the street at El Dorado but couldnt fit my car. Insidef elt and looked like a casino in Las Vegas.
The proximity to shopping and great restaurants was perfect. The ambiance, customer service and room all exceeded our expectations. When we had trouble with the ac, someone was up to fix it within the hour and everyone was so helpful, from the parking attendant to the front desk and concierge. The daily offering of cider and cookies in the lobby was such a nice touch, too!
From the smiling face at the desk, and the attentive staff, this was a memorable stay the entire time. As a place to stay that was convenient to the historic plaza and all of its attractions, this was an excellent choice of places to stay
Great experience from the front desk to the room. Perry was exceptional as our concierge and treated our Mother on her 80th with a split of champagne and strawberries that made her special day. First floor rooms have no cell phone service due to the solid construction of the hotel.
Excellent stay at Hilton Santa Fe Historic Plaza. Great service, clean and amazing decor. Loved the pillows!
Great location Room not as described or pictured at all, Huge disappointment. Also first room they checked us into had someone's drinks on the desk along with other items. Also when checking in, the manager said "Oh, you booked third party". Why should that matter? Made me fell like a low class guest. Then finally after being checked in to 2 other rooms, the third room was satisfactory. Also the pool and spa is not very good. Have had much much better at a Holiday Inn Express for hot tub, pool, and fitness equipment.
The comfortable beds, beautiful decor, very friendly staff and good location.
Very tourist oriented. No an elegant place, but comfortable.
The hotel is beautifully appointed with southwestern antiques and details. Staff was helpful and friendly. Central location and easy parking.
My husband and I found La Fonda a very comfortable and beautiful place to stay. The central dining room, where we often had breakfast and dinner, is a beautiful setting, with courteous staff, and excellent cuisine.
The building is wonderful, a pueblo style exterior with an art-filled interior. The staff was gracious and accommodating. We loved the folk art touches scattered throughout the public places and rooms. You could hear the Basilica bells pealing and walk to the place to mingle with the tourists. The La Fonda is a fine, venerable institution. Santa Fe has an extraordinary architectural homogeneity (in a good sense). The must have very strict zoning rules for the historical district. That being said, it all seemed a bit artificial, without the sights and sounds of real town. Not far out, there are miserable reservations with dirt-poor housing and a feeling of desolation. That is not La Fonda's fault, of course, but it is a bit shocking.
I liked everything about this hotel. The room was wonderful, the staff excellent and polite, the restaurant was wonderful, and the location was the best. It even included free parking in a covered garage. Every aspect of this hotel was excellent.
The bathroom was unique and the setting of the hotel was perfect. Great for spending time and walking around Santa Fe. My view was of a parking lot.
Year-in and year-out the LaFonda always sets the standard for my Santa Fe visits. Yes there are many great hotels in this wonderful town but for class, comfort, quality dining and loation you cannot beat this historic Inn.
Location, atmosphere, Was not told garage cost extra. Asked for extra towels twice and never got, bathroom exhaust fan inoperable, asked for quiet location but got room close to one with barking dogs and children playing in the hall.
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating. The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.
Great location We booked a king room, but when we arrived we got a double room. Told us they could not guarantee roomwhen booked through a third party vendor. Disappointed and would book directly through hotel, to insure we get the room we want.
The hotel was beautiful and so was my room. The bed was so comfortable. Location was great and staff were very helpful
Excellent for large groups or tours.
Great public spaces Windows in room were a little janky
Staff was excellent. Very accommodating. Lobby and bar are updated. The rooms are very dark. No overhead lighting, just floor lamps.
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants. I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
Great hotel marred by two issues 1. "Heat is off in the summer" when outdoor temps are around 60 in the morning. Room was cold. 2. On check in, front desk tried to repudiate getaroom's reservation for a king size bed. They capitulated after I protested. Something to keep in mind: Getaroom, expedia, et al are agents of the hotel.
The staff was super friendly and helpful. The spa was very nice. Room service was good. The room service was a little expensive for what it was. The massages are also a bit over priced as well.
Good location, perfect rooms, excellent dinner (and personnel working at that time). Staff working at breakfast time is rather bad tempered and really in no hurry at all (you have to ask for any attention). But the only shortcoming.
The hotel had very courteous staff, who were always available to help and offered helpful suggestions and recommendations. Rooms were a bit small but sufficient. Bathroom was too small for two people, and a door would have been nice for privacy.
Used the spa and it was excellent. The staff was professional, friendly, and most accomodating. Upgraded to a mimi suite and the room was spacious and comfortable. No
The feeling of friendliness and comfort.
The architecture and artwork were very nice. The staff and the restaurant food were very good. The walk to The paza area of Santa Fe is about 12 minutes but there is also a free shuttle.
Ambience, native American theme Room rather small, expensive
Great location. Friendly staff. Room was not fully cleaned. We were put right next to the kitchen, which got pretty loud around 5 am.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
Walk to Plaza and all the shops and restaurants....
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.