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The comfortable beds, beautiful decor, very friendly staff and good location.
Year-in and year-out the LaFonda always sets the standard for my Santa Fe visits. Yes there are many great hotels in this wonderful town but for class, comfort, quality dining and loation you cannot beat this historic Inn.
The hotel is beautifully appointed with southwestern antiques and details. Staff was helpful and friendly. Central location and easy parking.
The bathroom was unique and the setting of the hotel was perfect. Great for spending time and walking around Santa Fe. My view was of a parking lot.
I liked everything about this hotel. The room was wonderful, the staff excellent and polite, the restaurant was wonderful, and the location was the best. It even included free parking in a covered garage. Every aspect of this hotel was excellent.
My husband and I found La Fonda a very comfortable and beautiful place to stay. The central dining room, where we often had breakfast and dinner, is a beautiful setting, with courteous staff, and excellent cuisine.
Great location Room not as described or pictured at all, Huge disappointment. Also first room they checked us into had someone's drinks on the desk along with other items. Also when checking in, the manager said "Oh, you booked third party". Why should that matter? Made me fell like a low class guest. Then finally after being checked in to 2 other rooms, the third room was satisfactory. Also the pool and spa is not very good. Have had much much better at a Holiday Inn Express for hot tub, pool, and fitness equipment.
Very tourist oriented. No an elegant place, but comfortable.
The building is wonderful, a pueblo style exterior with an art-filled interior. The staff was gracious and accommodating. We loved the folk art touches scattered throughout the public places and rooms. You could hear the Basilica bells pealing and walk to the place to mingle with the tourists. The La Fonda is a fine, venerable institution. Santa Fe has an extraordinary architectural homogeneity (in a good sense). The must have very strict zoning rules for the historical district. That being said, it all seemed a bit artificial, without the sights and sounds of real town. Not far out, there are miserable reservations with dirt-poor housing and a feeling of desolation. That is not La Fonda's fault, of course, but it is a bit shocking.
The location was good, front desk staff was amazing. Beautiful bar with outdoor firepit/lounge area. The carpet in the room felt moist. Room was stuffy and incredibly tight (my husband and I were constantly climbing over each other).
Shuttle service was great and breakfast was fine The pool is tiny...just so they can check off the box that they have one and was quite dirty. The rooms are very basic and dingy.
Location Breakfast was adequate, although extra charge for a burrito. Plenty of hot water Rude front desk staff. Amenities were not up to a 3 star. Parking fee. Outside rooms. (Safety issue) Old style tv with poor picture quality. Porn station part of regular viewing channels...not appropriate. Vending machines broken. Ice Machine dirty.
Very friendly staff, and the free shuttle to the square My shower was bad, water were either scalding hot or cold.
Location It is not a hotel, it is a motel! It should have been represented as a 2 star. There was sand coming out of the water fixtures, lavatory and bathtub.
Great location, very friendly and helpful staff, quiet and good energy. Free shuttle to downtown. Restaurant (with a decent menu including vegetarian and vegan options!) and bar inside the Inn with live music during the week. Free wifi. Rooms are pretty small if you are sharing with someone, wifi is not the best. Parking isn't free. Breakfast is included but they could definitely improve it!
My advice is to stay at Hampton instead. Add on parking fees are inherently dishonest. It not only cheats the customer but also the state and city since sales taxes are not collected and, presumably not paid on the fee. They charged me $10.00 per night. Stupid marketing and dishonest too.
Location Parking fees
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Location is fantastic. Included breakfast options are good. Staff are friendly and helpful. Room was clean. The room is a little too small for two queen beds, leaving just barely enough room to move around. With two people, it was cramped, but fortunately we did not spend much time actually in the room.
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That's a 2 stray
Multiple restaurant , native Indian decors and kiva fireplace in the bedroom oh yeah the balcony to enjoy the views. Lack of shuttles to museum and plaza
Decent stay for a casino or golf. View of air conditioners that were running 24 hours a day. Loud sound for a balcony view. Didn't spend much time on the balcony due to the noise and the view. Couldn't leave balcony door open due to sound running constantly. Make sure you ask what you're getting a view of ? Wifi is an extra cost in some rooms
Our stay at Fort Marcy was very pleasant. Our suite was quite, very pretty and comfortable. We had our grandsons with us and they had their own bedroom with twin beds. The beautiful mosaic tile and decor was beautiful with the Santa Fe theme. The staff were very nice and gave us a warm welcome.
Relax, beautiful, staff friendly and helpful.
The artwork at the hotel was beautiful. The pottery, paintings, and architecture was amazing. The food was decent. Went to both the cafe and buffet. It was decent. The spa which was 15$ separate from the room fee was tiny. I didn't book a massage or anything after already paying 181.00 for the room, so I had high hopes that the spa amenities would be worth it. They weren't. The spa was a tiny single hot tub, a tiny sauna that maybe fit three people, and a tiny steam room that maybe fit four. The room I was promised when I booked had a queen size bed plus additional amenities hopefully included. Because I was promised a king size bed, I was hoping the room would also include a balcony and/or fireplace like what is advertised on the website. They put us in a tiny room with two queen beds and a standard bathroom. No amenities that are advertised online or when I booked. It sucked. When I asked the woman at the desk she said no rooms with those anemities were available and that the small queen room was our only option. She said this sort of rudely as well. Won't be coming back.
On site casino, pool and golf course. There was a shuttle that ran to the train station in Santa Fe and was easy to use if you needed to get to town.
Lovely facility, great room. No concierge, bell staff not helpful at all, was given cold coffee from coffee shop.
First I would like to start with the fact that I never write a review. But I feel I must after my stay. I requested to have a room change, in which I received a less than pleasant call from the assistant manager. He would not assist me and his snarky and sarcastic tone was the icing on the cake. In the end he would not assist in my request. The room we stayed in was beat up with wallpaper peeling in the bathroom as well as tile falling off the corners. We used the stairs and each time I was shocked at the amount of garbage in the stairwell. One certain time a front desk employee was heading up the stairs the same time as us, looked at the trash and kept moving. We suggested he pick up the used light bulbs discarded and perhaps send someone to pick up. The last complaint I have is the vallet left our car windows open all night. Unfortunately it rained all night and our seats are soaked. With all noted above I would think by staying at a Hilton the customer service and overall cleanliness would be superior. My room was 250 dollars and I have stayed in a Holiday Inn that was far better this.
Beautiful artwork/decor, and great dining!
The decor and the art on the premises is superb! The rooms are spotless. We reserved a king size bed, but the hotel had things mixed up and gave us a queen.
The rooms we had were great and amazing for the price. Everything was clean and the facilities at the hotel were great. The dining was just varied enough and easy to get into. My server was top notch and went out of his way without being asked, to locate the tortillas that were used to make the chips because of an allergy concern. Bravo! The only thing I did not like was the downstairs casino. It could use some more air scrubbers to circulate and clean the air. It really smelled so bad we had to leave it after only a couple minutes.
The room was beautiful and the staff was friendly. Price was quite affordable and less than I would expect. We will be going back. Better deals can be found online but be sure of what you are booking if you go through a third party agency!!. The staff will not work with you or match prices, at all!! I wish they were a bit more flexible on this matter.
Great hotel marred by two issues 1. "Heat is off in the summer" when outdoor temps are around 60 in the morning. Room was cold. 2. On check in, front desk tried to repudiate getaroom's reservation for a king size bed. They capitulated after I protested. Something to keep in mind: Getaroom, expedia, et al are agents of the hotel.
The hotel was beautiful and so was my room. The bed was so comfortable. Location was great and staff were very helpful
Staff was excellent. Very accommodating. Lobby and bar are updated. The rooms are very dark. No overhead lighting, just floor lamps.
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants. I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
Location, atmosphere, Was not told garage cost extra. Asked for extra towels twice and never got, bathroom exhaust fan inoperable, asked for quiet location but got room close to one with barking dogs and children playing in the hall.
The staff was super friendly and helpful. The spa was very nice. Room service was good. The room service was a little expensive for what it was. The massages are also a bit over priced as well.
Great public spaces Windows in room were a little janky
Excellent for large groups or tours.
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating. The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.
Great location We booked a king room, but when we arrived we got a double room. Told us they could not guarantee roomwhen booked through a third party vendor. Disappointed and would book directly through hotel, to insure we get the room we want.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Everything, especially the breakfAST.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.