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Location was great. We checked in late at night. Our keys did not work, so we had to get them reprogrammed. The room was so small that I could not roll my suitcase back to the luggage stand. Breakfast ended at 10. At 9:45 an employee was restocking the jelly, peanut butter, sugar, etc. and blocking all of the food to where we could not fill our plates. When I asked to reach around her she said she would be just a minute. This place was way overpriced for the amenities and service.
Honestly, when you book an old style motel, you think crack heads and cheap linens, and no character. Well, this was the opposite, for about the price of a Super 8, we pulled up to a gorgeous lobby with a beautiful restaurant inside and well appointed NM style decor. The room was equally unique and cute. Real artist copies, varied between rooms, genuine buffalo hide comforter, it was just stunning for the value. No room service, but restaurant is just a short walk. Really a gem!
Decent location. Good, comfy bed. You won't hear about: -$5 for parking (at the desk, at check in) (also, what a rip off). -Poor shower quality (Half the water goes into the tub, poor pressure from showerhead as a result) -Random cleaning schedule (staff knocked on our door to see if we were leaving at 9:00. Check out isn't until 11, and check in isn't until 1. Why not just do a printout of rooms that need cleaning between those times?) -We had an "upgraded" room because they couldn't initially find our reservation. This room had a huge cabinet thing that wouldn't fully open, had janky drawers, and filled the whole room. It looked nice and seemed totally nonfunctional. -TV took ten minutes to stabilize the signal.
I liked everything about this hotel. The room was wonderful, the staff excellent and polite, the restaurant was wonderful, and the location was the best. It even included free parking in a covered garage. Every aspect of this hotel was excellent.
The comfortable beds, beautiful decor, very friendly staff and good location.
Staff was friendly and helpful, facility was in great shape. our room was unique with original art and colorful furnishings. The lobby area is large and comfortable and well used.
First I would like to start with the fact that I never write a review. But I feel I must after my stay. I requested to have a room change, in which I received a less than pleasant call from the assistant manager. He would not assist me and his snarky and sarcastic tone was the icing on the cake. In the end he would not assist in my request. The room we stayed in was beat up with wallpaper peeling in the bathroom as well as tile falling off the corners. We used the stairs and each time I was shocked at the amount of garbage in the stairwell. One certain time a front desk employee was heading up the stairs the same time as us, looked at the trash and kept moving. We suggested he pick up the used light bulbs discarded and perhaps send someone to pick up. The last complaint I have is the vallet left our car windows open all night. Unfortunately it rained all night and our seats are soaked. With all noted above I would think by staying at a Hilton the customer service and overall cleanliness would be superior. My room was 250 dollars and I have stayed in a Holiday Inn that was far better this.
Decent stay for a casino or golf. View of air conditioners that were running 24 hours a day. Loud sound for a balcony view. Didn't spend much time on the balcony due to the noise and the view. Couldn't leave balcony door open due to sound running constantly. Make sure you ask what you're getting a view of ? Wifi is an extra cost in some rooms
The decor and the art on the premises is superb! The rooms are spotless. We reserved a king size bed, but the hotel had things mixed up and gave us a queen.
Great public spaces Windows in room were a little janky
It's a very quiet hotel in the low season. Restful and I got a lot of work done. The historic area is within easy walk as are several very good restaurants. I think it's time for a furniture/drapery upgrade in the rooms, especially the mattresses. I expected better in a "luxury" hotel. If I had paid full high season price for this hotel, I would have been dissapointed.
The front desk staff was amazing! I believe her name was kadeisha. She was friendly, informative and accommodating. The valet staff was rather rude. They insisted we had to valet and even when we said we would pay the valet fee but prefer to park ourselves. He was quite condescending. I have traveled quite a bit and havent been to a hotel that wouldn't allow a guest to self park if they agreed to pay the prevailing parking rate. The rooms were spacious but were quite dark. The pool wasn't well cared for- the dirty towels were overflowing, the pool and hot tub had debris at the bottom, and there wasn't much to be desired.