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Beautiful resort, great service, well maintained amenities. Balcony view is of the roof of the pool, casino, and spa. In the middle of nowhere.
I LIKED THE RENOVATIONS THE HOTEL/CASINO HAVE MADE AND ARE STILL MAKING. I THINK THAT ON THE WEEKENDS NEED A COFFEE SHOP WITH MORE HEALTH ORIENTED SNACKS AVAILABLE DURING LATE HOURS. ALSO TIME AGO YOU USED TO HAVE ON THE WEEKENDS LIVE MUSIC OR A DANCE AREA, NOT JUST A BAR ALSO A SMALL SPA. I HAVE TO GO TO SANDIA, AND SOMETIMES I THINK ABOUT RENTING THERE JUST SO I DON'T HAVE TO BE TRAVELING BACK AND FORTH THERE. AND LETS NOT FORGET ABOUT THE KIDS, THE AREA AND GAMES ARE ALWAYS THE SAME, NO NEW TECHNICAL STUFF GOING ON
Love the value, comfort, newness of hotel. The food was terrible, tasteless and not made fres, burgers and fries premade, tasteless.
Location. Breakfast was good. Baserooms were old and no view. Friends stayed on upper floor and they were very happy with their rooms. Please request rooms on upper floors.
Beautiful indoor pool n spa
Our entire stay was good. Staff were very friendly and helpful. They made us feel very comfortable and welcome. Our stay was very good there wasn't anything that we could complain about.
Great hybrid concept. Upscale accommodations with limited services served our purposes at a reasonable rate.
Nice clean rooms comfortable beds Noise from construction
The person manning the front desk ( Chad) during check in was very professional ,courteous and helpful. the room layout and shower are excellent. We missed breakfast
The staff were very welcoming and helpful with every aspect. The restaurant, Mas, with its roof top bar & tapas was a very fun way to spend our first evening.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
It had a fairly nice bathroom, nice shower. Bed/mattress pretty firm which I like. Decent sized flat screen TV. Pool a little too small and not deep enough. Hot tub ok, but couldn't get the jets to come on. Wife had some back/hip pain after sleeping on mattress.
I loved how friendly and accommodating the staff was. They were welcoming of me and my two young children (and dog). The rooms could be cleaner. The carpet was stained and it made my infant dirty when he crawled. The tub wouldn't drain properly, so we got to shower in standing water. Also, there was used soap left in the shower, along with shampoo and conditioner. One of the main reasons I picked the Sheraton was because they have cribs available. They did not. My infant had to sleep on the floor on some blankets. I couldn't have both my kids in bed with me, as I only had a queen.
Location is good and overall clean but small rooms. They put us in the wrong room when we checked in so we had to go back to front desk. It was about 9:30 pm. Put all 4 of us in room with one bed instead of two queen beds.