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Room was overall clean, nice view, casino was great. Room wasn't ready when we were told it would be, so they moved us to the 4th floor instead of asking if we would mind waiting. The bed comforter was lumpy and dirty. We had a king unit but only was given 3 pillows.
The restaurant staff was kind and polite. The food was delicious. We had very loud neighbors that were screaming, yelling, laughing, and banging things around all night. We filed a noise complaint with the front desk but nothing changed. Finally just before midnight we decided to leave as no one was able to sleep. When we were checking out the front desk didn't try to switch us rooms, offer suggestions, or offer refunds in any way. He just said you booked through a separate service so there's nothing I can do. My husband and I have stayed at many resorts that include casinos and have never had such an awful experience. I sent a formal complaint to the manager, as none was available that evening, and still have yet to hear a single word back. We will never stay here again!!
Love the value, comfort, newness of hotel. The food was terrible, tasteless and not made fres, burgers and fries premade, tasteless.
Staff was helpful in getting us in promptly, and supplied us with information about getting a dinner meal-it was late, we were hungry and there was no place near by to get food. (We ordered in Pizza which was good and came in good time). No place to walk near by. Chair in our room was broken.
Our entire stay was good. Staff were very friendly and helpful. They made us feel very comfortable and welcome. Our stay was very good there wasn't anything that we could complain about.
Front desk was very friendly!
When we checked in we were given a handicapp room which we didn't reserve. We also were not impressed with the morning staff. Our shuttle was late to the airport because we had to hunt down staff. The person driving the shuttle would not buckle their seat beat so an alarm went off every 2 minutes. Next time we will look for places elsewhere.
Great hybrid concept. Upscale accommodations with limited services served our purposes at a reasonable rate.
The Andaluz has a wonderful history and the remodel saved it's antique flavor. We found the employees friendly and knowledgable about its past. Loved the bar on the 2nd floor. All the beers on tap were local.
My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
The beds were great You had water in the room for a fee. Either give the water or don't put it in there.
Low price, courteous staff, Heavy area traffic is not conducive to pedestrians wishing to walk to Uptown. Its not far, but a lot of lights and 6-8 lane highways to cross. No pool (but we knew that), loud and off-key band in the lobby lounge at check in. Worn side chair in room, dirty/worn elevators. Hung the do not clean sign but the housekeeping staff came in anyway. Nit picking really, as we pretty much got what we expected from an older Sheraton-run property.
Nothing Place is a total shit stack. It would be better suited to have the facility pushed over and have a modern version built.