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The room was comfortable and had all facilities expected. Liked everything except the lack of regular black tea (eg. Dilmah) - too many flavoured teas were available. Also, the prices of room service Breakfasts were astronomical.
Friendly and professional staff, check in and out procedures were very efficient. Staff willing to meet our needs, room was very comfortable. We did find it a little noisy both late at night and again early in the morning. Our room was in the older wing of the hotel - over the function centre. We have stayed in the newer wing on a previous occassion and it was a lot quieter.
The entertainment for the family. lack of tea/coffee/hot chocolate in room
The room was nice, clean, very nice facilities, just next to Te Puia and the Maori village - great location. The location was however also a disadvantage of the hotel. As the Te Puia sulfur mud pools were very close the air was very smelly and sometimes even very hard to breath.
The bathroom; powerful shower that remained at a constant temperature and was spacious. Lack of car parking on site.
Hot Spa Baths and the entertainment. Did not like the strong sulphur smells.
friendly stuff, nice enviroment, very convenient to all facilities NA
Location good, handy walking distance to town, lake front, museum, restaurants. nice view over lake. Comfortable, spacious room. Hard to find a fault, but I dont think there was air conditioning.
good value for money;courtesy of staff; location; quiet and relaxed no