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Very peaceful surroundings. The room service wasn't good in the fact we had to check back after 2 hours. We were told they had missed the order. It was then delivered some 20 mins later. We were advised the Hotel was busy - maybe more staff were needed.
Enjoyed it very much, only stayed one night and no complaints.
Friendly and professional staff, check in and out procedures were very efficient. Staff willing to meet our needs, room was very comfortable. We did find it a little noisy both late at night and again early in the morning. Our room was in the older wing of the hotel - over the function centre. We have stayed in the newer wing on a previous occassion and it was a lot quieter.
The bathroom; powerful shower that remained at a constant temperature and was spacious. Lack of car parking on site.
Very good value for money, reasonably central location, comfortable room and friendly staff Although the room was not too bad, the hotel is sited downwind of the pretty foul smelling Lake Rotorua
The choice at the buffet breakfast