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Location but ypu need a free shuttle or a $10 water taxi per person to get to town The credit card fee.
overall the hotel was nice, its a Hilton. it was spacious and there are things on site like restaurants and a cafe for you. the staff was great, management- not so much. location was far from the center of queenstown... a $40 cab ride. you had to reserve the hotel shuttle (which filled up during popular times) or take a $10 water taxi. kind of inconvenient. lastly, we had to leave early due to a family emergency and the management refused the credit us or help in any way.
Good bed & room but overlooked construction site as well as lake but view was limited. Friendly & efficient staff. Decor too dark Wi fi not free in rooms A bit far out of town
The view from the room was amazing. The restaurant staff fantastic.
The surprise of the quality, i had stayed there years ago and it was very ordinary the refurbishing is great
Our meal and restaurant staff we're very good and price, excellent, room good size, bed fine.Car parking but was full except for the one we got, if any later would have missed out. interior of room a bit shabby, redecorating would help. Staff at front desk could be more friendly and helpful.
Die Naehe zum Centrum, die Lage des Hotels am See, Parkplatz vor der Tuer Kein Internet, guenstiges Angebot bedeutete aelteres Zimmer im Rueckgebaeude, Lueftung vor dem Fenster, altes Ambiente im Zimmer
gute Lage schlechter Service
Eigentlich hat uns in diesem Hotel alles gefallen, vor allem auch das gute Preis-Leistungsverhältnis
Excellent service at reception - willing to help us when ever we asked at any time... Location of spa - we expected this to be outside on a deck overlooking the mountains...however it was enclosed in a room off the gym.....which is not really keeping with what Queenstown is all about...
The area of the room The window was to small for the room. There was a door connecting the room to another witch wasn't conveniently sealed so we could ear the noise of the other room. The first night we couldn't sleep because of the noise of the people that party next door till 5:30 am. In the morning we complain at the reception, they guaranteed it wouldn't happen again. The next night it happen again, and even with our phone calls to the reception through the night and they didn't stop. If the door was to be well sealed this wouldn't happened. next morning we left!
The View from our room was amazing, and spacious, we were upgraded, we had his & hers basins & an awesome spa bath!, The location was so handy toqueenstown The bed was uncomfortable, the air was too dry from the heater/ No air conditioning, there were no gowns in our room when we arrived & the fry pan was loosing it's teflon coating so we had to get another one through reception along with gowns.
Great value for money - many attractions in Queenstown - Heritage offers free bus into town centre only 10 minute walk away - great staff really helpful - free parking - pool, spa also a day spa We weren't there long enough
great location and views, warm, friendly and helpful staff
Not enough wifi.
Die Zimmer waren sehr ruhig mit schönen Bilck auf den See. Die Lage war Ideal und direkt in der City. Das Internet funktionierte nicht wie angegeben. Ich hatte zwei Stunden gebucht und machte eine Pause, damit mir noch Zeit für später verblieb, doch nach der Paus konnte ich nicht mehr einsteigen und sollte wieder neue Zeiten erwerben.War etwas unglücklich.