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Clean, good location Air conditioning, too much noisy
The front desk staff, lance was very rude. They should put someone more friendly in the front desk .
Rooms were very nice and clean pool was a little too cold for younger children
The room was good, and beeing connected to Perkins cafe was a bonus. Staff was frendly.
Kids enjoyed the water slide immensely. The place was very clean and well kept. Decor is a little dated but the place is clean so I don't really care about that part of it. Would definitely go back if vacation takes us there again.
It was it in a convenient location. It was very outdated, overpriced, did not have complimentary breakfast, and the people at the service desk were so slow.
It was clean and comfortable. Our girls loved the pool and slide. For the money we spent it would have been nice to have a complimentary hot breakfast. I called ahead to make sure we would have a fridge and microwave. We ended up bringing our own breakfast food.
Everything was fine but the room was not real clean. The table was dirty yet and the lights has cobwebs on them. Beds were clean and very comfortable.
Services for the price are very reasonable. Pillows are awesome. Kids running around hallway at 11:30pm...
The kids (boys ages 11, 13, 14) loved the pool with slide. The AC in the room kept things cool when it was 100*+ outside. No AC in the halls, stairs, and many common areas. The AC in the rooms made enough noise to wake the dead (and all of our travelers). Their single printer was out of order (and judging by the sign had been for some time) so no boarding passes could be printed. The pillows resembled rocks. And there was a 1980 odor about the whole place. If it was a $50 a night spot, it would have been perfect, but at the current price point it is not worth it.
Very clean, convienant, friendly staff Wis they provided some sort of breakfast.
The room was very clean and had a number of amenities that made the room feel like a suite. Housekeeping made sure everything was tidy night after night, so we had a clean bed and bathroom to come back to. The front desk person was a little impersonal, but nothing bad.
Bed was comfortable and room was clean Parking was an issue because they were selling parking to locals for an event not counting for guess parking, stayed on the eighth floor and is very noisy because of the bar sidewalk tables for the bar, The breakfast bar started running out of food two hours before the end of service both days we stayed there the servers obviously were picking tables they thought would tip better for service
the rooms were big and clean, the decoration effective but sparse, the beds were comfortable, the staff was friendly and helpful tile floors - while nice for cleanup, it makes it feel a little less cozy.
I liked that it was close to downtown. The breakfast was very good. Beds were comfy. Rooms didnt have a refrigerator. Bathroom had a sliding glass door.
Ellen, the hostess in the restaurant, was terrific. She made me feel so welcome each morning at breakfast. The bar was a dud.
Staff was nice. Place was interesting and apparently a lot of celebrities visited...in the 90s. It seems the place has declined since then despite some attempts to modernize. The ceiling in the bathroom was peeling and moldy. It was clear that someone had spilled pizza or some such substance on the desk and that it hadn't been cleaned. The floor had obviously not been swept There were quite a few breakfast offerings but eggs were ice cold.
Location and access to local sights Room only cleaned once Free breakfast was very ordinary with same thing every day and canned fruit Service in the bar was awful we got our own drinks
Location in Downtown Rapid City Super friendly staff Great breakfast Room decor was horrible
It was clean and comfortable. Location is close to I-90 yet far enough from it so that you do not hear any road noise. The hotel sits behind another hotel so that traffic noise from the street is low. There is a mall on the other side of I-90 with plenty of places to eat. There is an Olive Garden there too. The gas station, Common Cents, is at the exit/enter ramp and has one of the best prices for gas nearby. Kids running along the hallways, not really the fault of the management. Noise from other rooms was moderate but still there. Strange light switch...only one light switch next to the door controlled all the lights. Therefore there was no way to just turn on/off the lights next to the bed.
We stayed during a holiday weekend and the place was packed with families and tons of young children who were enjoying the water park. Our room was small for the price but the staff was fantastic- very professional and accommodating. Kids were running in the halls late at night. Our next door neighbors were partying late which kept us up. Again probably just the holiday weekend.
Desk staff Lucas and Greg were wonderful. Food was good.
Easy to find, comfortable bed
The curtains in the room where shear and allowed all the light from the parking lot, interstate, and medical building to come thru. Made for a very long night, didn't even need to leave a light on to find the bathroom. It was also very loud could hear everyone in the hallways and surrounding rooms. Breakfast was OK but the staff couldn't keep up with the refills.
Access to the water park The bar and grill had almost none of the menu items. Food was poor quality. Lifeguards were more interested in cleaning up early than watching the kids. I had to jump in after my child was sucked into the lazy river. No lifeguard responded or offered to help afterward. The suite was so small that you could barely walk around the queen size bed. The closet could not open due to being blocked by the bed. Check in was at 4pm without exception which is much later than most other facilities.
I accidently left an item in our room and called the next day. The staff found my item and shipped it back to me in perfect condition!
Water Park for the family and the grandchilldren Beds were comfy. Rooms were smaller than what I anticipated for the price. My son and his family had to stat at the La Quinta since Fairfield is not pet friendly BUT his room was cheaper and the size of room was the same as the Fairfield Inn.
The room was clean and quiet. We had our 9 month old with us and we didn't feel like we were intruding on the neighbors with his occasional cries like we did at some other hotels with paper thin walls. We didn't take advantage of the water park but it did look like it would be a lot of fun for kids. The Breakfast could have been a little better.
The location was great, easy access to everything. Rooms were clean, service was tip notch. We got upgraded during our extended stay and were very pleased! We didn't get the chance to use the hot tubs or the pool, but they also looked great. The pool was huge.
The staff were amazing Wish you had non dairy milk option for breakfast