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The location is perfect, right by the park entrance and a 2 minute walk to the beach outside of the park and restaurants/shops. The hotel is really nice, clean and amenities were great, especially the pool with the big slide which was a big hit with the kids. Breakfast was very nice too and had a wide variety of items. The staff were all extremely nice and accommodating. The bed was hard and sheets were awful. My daughter slept on a little bed they provided which was more of a cot with no real mattress, so quite uncomfortable. The dinner buffet had little variety although everything was really fresh.
We stayed in a deluxe room with a king bed and jacuzzi bath. It was outstanding. We could see the ocean from our balcony and the rainforest is quite literaly right next to the property. I can't say enough about how good the experience was. I wouldn't even consider staying anywhere else if I went back. Christian, one of the hotel's concierge staff members, was especially helpful. I went on an excursion and accidentally left my credit card back at the hotel, except I needed it for the excursion. Christian exceeded my expectations by helping with the logistics by finding a workaround to avoid what would have otherwise been a big problem. As a result, I had an amazing experience. Everything else was incredible - from the swim up bar in the pool to the roof deck. I really can't say enough about it. Everything about the property and staff consistently exceeded my expectations. I have no complaints.
The hotel is right next to the rain forest and is pretty amazing! You can see monkeys from your room. It's walking distance to the beach as well. Staff was very good as well. The hotel did not have my reservation when I checked in. But it wasn't an issue they got me checked in.
The view is incredible, the rooms/beds are comfortable and the breakfast is delicious. Falafel Bar across the street had great food too. Some of the staff were rude and came off pretentious. This is especially annoying when you're on vacation and just want to let loose. TOO MANY KIDS. They pretty much took up the entire pool, were loud and spent all day there. I didn't have a moment to enjoy it until I went after 10pm. DO NOT GO TO FRED'S next door. We stepped in for a minute to check it out and the guy immediately hollered at us from across the place that we had to spend at least $10 or we had to leave. Um bye. The Wi-Fi also went down for an entire day, for the price you pay to stay here this was unacceptable.
Beautiful hotel. Close to activities & great ocean views Beds are horrible. Old & no box springs. Seven nights was almost unbearable. Ant's in the room. Overpriced for the supposed best hotel in town.
Staff by far was the best quality. The front counter employees were very helpful and very nice, and the people working in the restaurant were great too. Parking was horrible. We got there late at night and the private parking lot (which was not even in the same city block as the hotel) was full. I parked in front of the hotel and was told a private guard ar night would watch the cars. In the morning I could see evidence of somebody trying to break into my rental car. Also, apparently there was a karaoke near by that went nonstop all noght both nights we stayed there, rooms were not bery sound proof. If nightlife is your thing then this is a good hotel for you, if you want a quiet nights sleep, I suggest looking elsewhere.
Location down town Friendly staff who are eager to assist Internet is very patchy Parking is away from the hotel and very tight, resulting in my car scratched by another.
This hotel gets high marks from out while family. We had three rooms for two days for six adults and two very young children (11months old and 3 years old). The staff is outstanding from the front desk to the cleaning staff everyone made our stay very pleasant. The rooms were modern, clean and very comfortable. The only issues we had were lack of hot water early the first morning and very noisy the first night due to football celebrations everywhere around the hotel (the rooms are not soundproof in any way). They offer secure parking about two blocks away but there is pleanty of on street parking for loading and unloading and parking long term if you want. We really loved the food in the on site Resturant and the ice cream parlor just outside the hotel. It was very close to Manuel Antonio National Park and beach. Which is where we spent a lot of our time. They also help arrange tours if you want them and several in our group went on the mangrove tour. Beautiful location, fantastic sunsets. We really loved our trip.