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The staff were helpful and the rooms were clean. Breakfast was included in my stay and was quite nice. Good overall! Google maps directed me to the back side of the hotel and the area behind the hotel is a bit sketchy at night. The hotel has a guard and a fence so it is safe
Good location TV was not working all night.
The bed was broken.
Clean room, and spacious The gym was pretty messy, and too much equipment for the size of room it was in.
Nice with free shuttle to airport, comfortable beds and spacious rooms. There were some ants in the bathroom and overall could use more in depth cleaning.
the grounds were beautiful the location
The rooms, cleanliness, modern, convenience, breakfast etc. Nothing, good experience
Nicest place I ever stayed in. Brand new luxury.
Nice hotel with a boutique feel. Hot complimentary breakfast, clean, spacious, and updated rooms. Get 100 channels on television, some of which are HBO and English speaking stations and local South Florida news. Beautiful view of the mountains and city of San Jose. Great location. Only a few blocks from city center. Staff friendly and English speaking. Very helpful with reserving airport transfers at a affordable price. Friendly staff. Would recommend. No complaints.
Located on a pedestrian street within walking distance to many restaurants and bars. Room faced away from the street and was quiet. Room rate included free secure parking. The front desk staff were pleasant and helpful in pointing out local sites and places to eat.
All of the staff were friendly and helpful and their english was good. Jorge at the front desk was a super star. I'd had some challenges with my room on an earlier/previous stay and then again on my most recent stay so Jorge upgraded me to a suite. But they had remodeling construction going on and the suite was right above the noisy area so Jorge moved me to a nicer suite away from the noise and provided some other comforts to make up for the inconvenience. He really went out of his way to make me comfortable. The complimentary breakfast was excellent and the servers and cooks top notch. Unfortunately the remodeling construction was loud in the mornings if you wanted to sleep in. And although the location was central in San Jose with easy access to shops and taxi's the street noise from vendors yelling sometimes was irritating.
Don't leave the hotel after dark.
The staff was very helpful. Or original room did not have the right beds for 4 adults. They immediately found us a better room, no questions asked.
This hotel needs remodeling. It looks old and the rooms are old fashion with very low ceiling and old and noisy a/c units. the breakfast plan included with the room is not buffet and honestly is very small portion. Infraestructure and poor breakfast.
I was amazed last week during the inauguration of the new Club Tower at the InterContinental Costa Rica. The rooms are beautiful and luxurious and the spa is just wonderful. The new gym is unique. You will not find something similar in Costa Rica. I am looking forward for my next trip to stay in one of the new rooms. Congratulations!!!
My son gave his Mother and I a trip to Costa Rica for our 50th anniversary present. We started out at the Real Intercontinental. As a former Pan Am employee, who frequented the Intercontinental Hotels (then owned and operated by Pan Am), I can say with certainty.......the Real has maintained the class and luxury that I.H. was always known for. The maintenance is excellent; the sevice impeccable; and the acommodations luxurious. Not to mention excellent cuisine in the restuarants. We enjoyed every minute of our stay. Thank you to the management and staff of the Real Intercontinental, San Jose, Costa Rica. James A. & Norma Byers
This is a great hotel with a beautiful lobby, very comfortable guest rooms and a good selection of restaurants. The staff was very quick to respond. My only complaint is that it could be anywhere in the world; it doesn't have any local Costa Rican flavor.