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The refund I received once I spoke to the manager. We arrived very late at night to a hotel room with no A/C. We were moved to another room for the night while they fixed the AC. The problem was the room did not have hot water. Once we returned to the original room we had the hot water did not work for the remainder of the stay. We paid way too much to not have simple comforts like AC and hot water especially traveling with two small children. Additionally, there was SO much street noise you were barely able to sleep and the bathrooms were covered in mold. Will NOT stay there again.
Very Good Hotel for the rate. N/A
the check in and out process was fast and friendly a lot of local attractions to see rooms were clean and spacious casino open 24 hrs across from hotel noise from the outside we found out the bathroom has a window that lets in a lot of noise make sure to keep the bathroom door closed to keep most of the sound out
The hotel is on a very nice property with lots of stuff to do. The bathrooms need to be updated. Also, there were no washcloths. It is out of the way of everything else that Ponce has to offer.
The pillows were plush and the bedding was comfortable. Toiletries and bathroom/shower were great. The door to the room didn't shut completely - had to push very hard. Called guest services several times asking for the A/C to be fixed - it didn't work properly. Maintenance came but left due to an "emergency" and never returned. Also asked the TV to be fixed as it continued to shut itself off. This was not fixed either. Incredibly disappointed with the lack of A/C and non-working television and the Hilton's willingness to fix the problem. Once, while waiting to share the problems with guest services, we had to stand through the concierge having a personal phone call as we waited.
Room was nice No one helped with luggage from parking to front desk Elevator broken was not directed to alternatives Beach not good
Overall great hotel to stay and wonder the different attractions Ponce and the south area of Puerto Rico has to offer. Greate view,service, accomodations.
Comfort of rooms Pool out dated casino staff unfriendly
Fire alarm went off for 45 min at 11pm took them an hr to turn it off wasn't too happy about that the resyurant is small and serves a very limited selection of food thAt is hardly worth the price took us 20 min to get a drink in the bar where there were two other people then he gave my boyfriend a drink with a big hair in it not at all wrth the money
How clean and well kept the place was. Very nice rooms, very high ceilings, mixing in old and architecture with new amenities. It was close to the 'action' in downtown Ponce, so if you don't like noise, don't get the balcony rooms!
Hotel was very historic and was reasonably priced. Lovely interior and well decorated rooms with high ceilings. I think existing reviews are very accurate. Hotel is extremely noisy on the weekend, even in internal rooms, you can hear the pounding base of the cars cruising. They should let people know this before they book. Breakfast is light, a couple of loaves of bread and some spreads, a little coffee etc.
Unsafe location...parking 4-blocks away in public parking; again unsafe neighborhood. When arrived doors where locked...when they let us in, they locked doors behind us, which made it creepier. They said for our safety! Did not stay! Should hire security!
The best part was 2 free sangrias and lattes were included with the stay, but it ends there. The walls and ceilings were significantly cracked, the bed sheets were very dirty, the smell of the place was very bad, and the bed was extremely lumpy and uncomfortable.
the room was outdated and not clean. The need remodel each room and maintain the areas of the hotel like for the example the pool and cafe area.
The hotel was in a good location within Ponce. The staff were friendly and having parking nearby was a plus. The courtyard was also nice and we really enjoyed the rooftop bar. We were there for a wedding and it was nice celebrating at the bar after the reception. This was the highlight. The rooms are way outdated with green carpet and old tvs. There was nothing special about htem. Also, there is a loud bar/club across the street that kept us awake until they closed around 2 am.