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Very Good Hotel for the rate. N/A
There is not o e thing I did not like
The location was in the center of the historic plaza, therefore, walking to see the sites was perfect. Parking in the hotel lot, adjacent to the building and casino entrance was safe, secure and convenient. Dining in their restaurant LOLA, was top notch, casual, but fine dining for sure, was excellent and a part of the hotel, besides the courtyard pool. The diverse menu was outstanding as well as the quality of the food!! Service was outstanding as well. The casino was more expansive than I thought and part of the hotel, but not detectable from the actual residential side of the hotel; great and discreet.with good security. The coffee shop/cafe was outstanding and adjacent to the lobby. All staff were excellent, cordial, attentive and pleasant. The late night life across the street was not truly disturbing, (if you kept your air conditioning on), but could have been more quiet had the front lobby doors been closed. Room 226 was an absolutely wonderful room, but the sunrise comes directly through the front door, stained glass arch onto our faces (maybe a darker stained glass?). My only true complaint (although inexpensive) was that the parking fee should have been free to patrons of the hotel.
The pillows were plush and the bedding was comfortable. Toiletries and bathroom/shower were great. The door to the room didn't shut completely - had to push very hard. Called guest services several times asking for the A/C to be fixed - it didn't work properly. Maintenance came but left due to an "emergency" and never returned. Also asked the TV to be fixed as it continued to shut itself off. This was not fixed either. Incredibly disappointed with the lack of A/C and non-working television and the Hilton's willingness to fix the problem. Once, while waiting to share the problems with guest services, we had to stand through the concierge having a personal phone call as we waited.
Room was nice No one helped with luggage from parking to front desk Elevator broken was not directed to alternatives Beach not good
The different activities, like putt putt golf or the 3' chess set, were fun diversions near the beach. Upgraded my room for a beach front but the beach is nowhere to be seen. They had a very nice hot tub, but the security guard started to harass us after midnight. The worst was finding out that the breakfast wasn't complimentary and then after I paid for the breakfast, the manager harassed us to show the receipt. The general pettiness of the hotel was a big turn off.
EASY TO GET TO MY STAY CAME WHILE THERE WERE SOME REMOLDING GOING ON. NEVER LIKE THAT.
Overall great hotel to stay and wonder the different attractions Ponce and the south area of Puerto Rico has to offer. Greate view,service, accomodations.
Fire alarm went off for 45 min at 11pm took them an hr to turn it off wasn't too happy about that the resyurant is small and serves a very limited selection of food thAt is hardly worth the price took us 20 min to get a drink in the bar where there were two other people then he gave my boyfriend a drink with a big hair in it not at all wrth the money
The Hotel Employees both very helpful. Air was not working in our room and atmosphere around hotel. Also, parking for hotel is 3 blocks away.
Location was just perfect for the ocassion. We did go there for a religious and cultural event of the Hispanic world: Santa Maria de Guadalupe day that in Ponce PR is observed. This hotel features a walking distance from the celebrations.
Wonderful place to stay right in the center of Ponce. The rooms were clean and comfortable.
Service and personnel overall was good The hotel rooms are a little bit small. Also power and water service went out so we ended up leaving the hotel because had been already 4 hours without any power and they didn't know when it will return. No elevator service was available and no A/C and even the water went out.
The best part was 2 free sangrias and lattes were included with the stay, but it ends there. The walls and ceilings were significantly cracked, the bed sheets were very dirty, the smell of the place was very bad, and the bed was extremely lumpy and uncomfortable.