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I like the location
The refund I received once I spoke to the manager. We arrived very late at night to a hotel room with no A/C. We were moved to another room for the night while they fixed the AC. The problem was the room did not have hot water. Once we returned to the original room we had the hot water did not work for the remainder of the stay. We paid way too much to not have simple comforts like AC and hot water especially traveling with two small children. Additionally, there was SO much street noise you were barely able to sleep and the bathrooms were covered in mold. Will NOT stay there again.
Very Good Hotel for the rate. N/A
Room was nice No one helped with luggage from parking to front desk Elevator broken was not directed to alternatives Beach not good
Very friendly and helpful staff and good restaurants; well-kept grounds and pools. Would be a great place for a family with kids! There were really no negatives!
The different activities, like putt putt golf or the 3' chess set, were fun diversions near the beach. Upgraded my room for a beach front but the beach is nowhere to be seen. They had a very nice hot tub, but the security guard started to harass us after midnight. The worst was finding out that the breakfast wasn't complimentary and then after I paid for the breakfast, the manager harassed us to show the receipt. The general pettiness of the hotel was a big turn off.
Comfort of rooms Pool out dated casino staff unfriendly
Overall great hotel to stay and wonder the different attractions Ponce and the south area of Puerto Rico has to offer. Greate view,service, accomodations.
EASY TO GET TO MY STAY CAME WHILE THERE WERE SOME REMOLDING GOING ON. NEVER LIKE THAT.
the room was outdated and not clean. The need remodel each room and maintain the areas of the hotel like for the example the pool and cafe area.
The best part was 2 free sangrias and lattes were included with the stay, but it ends there. The walls and ceilings were significantly cracked, the bed sheets were very dirty, the smell of the place was very bad, and the bed was extremely lumpy and uncomfortable.
All the hotel and is to close to everything No American Express
Hotel was very historic and was reasonably priced. Lovely interior and well decorated rooms with high ceilings. I think existing reviews are very accurate. Hotel is extremely noisy on the weekend, even in internal rooms, you can hear the pounding base of the cars cruising. They should let people know this before they book. Breakfast is light, a couple of loaves of bread and some spreads, a little coffee etc.
How clean and well kept the place was. Very nice rooms, very high ceilings, mixing in old and architecture with new amenities. It was close to the 'action' in downtown Ponce, so if you don't like noise, don't get the balcony rooms!