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Front desk and breakfast
Charging to use the internet and the gym/pool is ridiculous, absolutely ridiculous. How is it that Motel 6 gives free wifi at most locations and the Hilton wants $10 per day to use the internet? They also charge for the use of the gym and pool, which didn't even have drinking cups for the water cooler. The hotel staff and I also have different definitions of what "city view" means. I had a great view of a freeway offramp.
Fair price, clean space.
I specifically reserved a king suit and at check in I was told that they were over booked on king rooms by 5 and that even though I booked a king they did not have to give me one, all they had to do was provide a room. Very disappointing and defeated the entire process of going through your site ahead of time to specifically reserve the room we wanted. Basically just like the airlines, overbooking on purpose and then forcing the customer to take something less.
Staff was very nice and helpful. I'm a Hilton honors member and they took care of us very nicely. Breakfast waiter was very good.
Hot tub was broken and became a "cold" tub. The only breakfast available was $15 each for the buffet.. Also had to pay for parking.