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Good hotel spoiled by terrible restaurant service and average food. Front office staff the best. See above
The staff were responsive and helpful. The hotel is by the harbor which is a lovely location. Great to receive a free paper in the morning. After a long sleep in, the hotel staff did not return to do the room or change the towels. That was very dissapointing.
Excellent, clean accomodation, situated in the heart of the city within walking distance of all attractions.
Closeness to other facilities in Newcastle This is a complaint. Not advised by staff on checkin that the resaurant was closed on the night we were there. Thats why we stayed there.
Finally getting into the right rooms.The gallant efforts of two young staff on duty on arrival. 1.The actual booking was wrong.2. No breakfast available until 7am and no alternative offered (breakfast was included in the cost of the room)3.No trade off i.e. - no breakfast, no charge for parking.
was told hotel was close to entertainment centre this was not correct [ $15 cab ride each way] also had to wait for cab after concert for 1/2 hr .Earlier contact with Hotel implied they would cover cost of cab which they denied when I asked on my arrival , after I had discovered the incorrect information.