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Staff were friendly but they weren't able to provide us with the right wifi password "they gave us 3 password to choose from!! I know, confusing enough ". I booked 3 rooms through Kayak/booking.com I was giving the back view rooms with no breakfast. Staff didn't speak English at all almost.
Staff very nice ;wide room ;clean Fare away from women visit gate
Between the two rooms, there's a door. So, I can hear what happen in the room next to my room.
Comfortable stay...housekeeping very slow ..bathroom ceiling leaked each time hot water heater turned on...breakfast selection and quality was reasonable....no service for omelette or fried eggs....but I guess you get what you pay for!
In order to be fair, I would say that from my own observation nothing is positive to be mentioned here about this hotel, but only the breakfast. Other things are far below the expected standards. This is not in fact, a 5 star hotel. The ranking is entirely misleading. Someone can easily witness that rubbish is almost in every corner of the hotel. As I have understood from the reception, recently only 7 people in the housekeeping serve this hotel compared to 40 in the past. One of the guests told me that the standard of this hotel in the past was excellent, but no idea why now it is far below expectations. In general, I do not recommend this hotel for the reasons stated above.
Rooms are ok. Well furnished. spacious. Veryt badly managed hotel. We waited nearly one hour to have the room. No housekeeping during 4 days. No parking was given. Food is not good.
Location good. Friendly management. Smart modern new rooms. Breakfast service good. House keeping poor. Only cleaned room twice during 6 night stay - even after making several calls to housekeeping. Most staff were friendly but encountered 2 very rude staff members - one a porter and the other from housekeeping. Been to medina more than 15 times never previously encountered such rude staff.
The location is good for the family which is just near the women's gate & food court Location