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great location high ceilings good service quiet room moldy shower curtain sponge pillows sheets didn't feel like all cotton breakfast buffet needs attention $50 to add a guest (room was only $80) bathroom needs to be renovated
Great pool environment and spacious rooms. No ventilation in the bathroom, so it got very warm in there taking a shower and getting ready. The service was beyond horrible. It took more than 20 minutes, at times, to get service for drinks. The gym was way less than stellar and more frustrating than useful. Additionally, we could not get pedicures or manicures while there because the girls was out sick. They only have 1 girl for this?!?! How would multiple people get services?? And, upon checking out, the bill was incorrect for incidentals. The only resolve is to email someone...infuriating!
I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .
Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!
Lobby was pretty and grand Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee
Beautiful facilities and wonderful service made our stay very pleasant. Between the airport and downtown, so the location is convient. Also, in my opinion, the scenery on this side of Medellin is the prettiest, so the location makes it easy to take scenic trips.
We had three days of no air conditioning where we battled the personnel as they insisted there was nothing wrong. Finally the entire hotel was without air conditioning. I was supposed to have breakfast included in my package..but yet they somehow took this out and charged me $20 American dollars per each within 9 days. They refused to take it off although I had documentation to prove it. The personnel at check-out were rude and unwilling to compromise. I will never stay there again. Totally over priced for nothing. What a waste!!!!!
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.
A clean and contemporary hotel, beautiful pool area, delicious breakfast which was included, rooms were nice and clean, a bit sparse but satisfactory. Bathroom clean, simple. Check in staff were courteous and extremely friendly. Nothing I really did not like.
Me gustó la gran mayoría de las cosas, la atención, la comodidad y el buen gusto no me gusto que mi televisor no tuvo señal y el teléfono inalámbrico no servía
Great location in Poblado. The room and hotel was definitely more designed for business clients. Pool area was decent but the hot tubs were not remotely clean. Great restaurant. The front desk staff was rude. They seemed bothered the few times we needed to speak to them. Restaurant staff was great and the bellhop also but everyone we encountered at the front desk gave us a cold reception. Your hotel is average at least tip the scale by having pleasant customer service.