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Great pool environment and spacious rooms. No ventilation in the bathroom, so it got very warm in there taking a shower and getting ready. The service was beyond horrible. It took more than 20 minutes, at times, to get service for drinks. The gym was way less than stellar and more frustrating than useful. Additionally, we could not get pedicures or manicures while there because the girls was out sick. They only have 1 girl for this?!?! How would multiple people get services?? And, upon checking out, the bill was incorrect for incidentals. The only resolve is to email someone...infuriating!
Me gustó su ubicación y la disponibilidad de su personal siempre atento y dispuesto. No tenía un bar disponible. Había una reparación y el olor a pintura era muy fuerte. Solo un restaurante de comida italiana sin contar el Tony Romas. No conseguías comer otra cosa.
Helpful staff and good location Fees that could be avoided only if they tell you that those are optional
Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!
Big and well located. Old rooms, smelly fabric, deficient bathroom.
Excellent hotel! Friendly staff... Super location! Beds mattresses are kind of hard.
breakfast views location quiet cotton sheets good wifi
The hotel is located close to good restaurants, bars and clubs in Parque Lleras area. Bathroom (toilet) in the room is not very private. It s fairly open to the room. Sound and odors are not contained at all in the bathroom area. Awkward if you are traveling wih a special someone. There are additional charges added to the bill during checkout which are not clearly disclosed in the reservation. Luckily the extra fees/taxes are not too high.
We had three days of no air conditioning where we battled the personnel as they insisted there was nothing wrong. Finally the entire hotel was without air conditioning. I was supposed to have breakfast included in my package..but yet they somehow took this out and charged me $20 American dollars per each within 9 days. They refused to take it off although I had documentation to prove it. The personnel at check-out were rude and unwilling to compromise. I will never stay there again. Totally over priced for nothing. What a waste!!!!!
We stayed one night at the end of a week in Medellin before heading to the airport the next morning. The pool was exceptional and the food was terrific! It was our 30th anniversary and the waiter gave us a special appetizer and desert to really make it special. We will be back!
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.
Me gustó la gran mayoría de las cosas, la atención, la comodidad y el buen gusto no me gusto que mi televisor no tuvo señal y el teléfono inalámbrico no servía
A clean and contemporary hotel, beautiful pool area, delicious breakfast which was included, rooms were nice and clean, a bit sparse but satisfactory. Bathroom clean, simple. Check in staff were courteous and extremely friendly. Nothing I really did not like.
Great location in Poblado. The room and hotel was definitely more designed for business clients. Pool area was decent but the hot tubs were not remotely clean. Great restaurant. The front desk staff was rude. They seemed bothered the few times we needed to speak to them. Restaurant staff was great and the bellhop also but everyone we encountered at the front desk gave us a cold reception. Your hotel is average at least tip the scale by having pleasant customer service.