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Me gustó su ubicación y la disponibilidad de su personal siempre atento y dispuesto. No tenía un bar disponible. Había una reparación y el olor a pintura era muy fuerte. Solo un restaurante de comida italiana sin contar el Tony Romas. No conseguías comer otra cosa.
Central location I did not like the fact that the Tony Roma restaurant was closed because of a holiday. It was the main reason I booked this hotel. A 5 star establishment cannot close a restaurant because of a holiday.
Location, breakfast, rooms, price. Not much of a gym but that's about it.
The hotel is located close to good restaurants, bars and clubs in Parque Lleras area. Bathroom (toilet) in the room is not very private. It s fairly open to the room. Sound and odors are not contained at all in the bathroom area. Awkward if you are traveling wih a special someone. There are additional charges added to the bill during checkout which are not clearly disclosed in the reservation. Luckily the extra fees/taxes are not too high.
Excellent hotel! Friendly staff... Super location! Beds mattresses are kind of hard.
Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back
Location was decent. Hotel was in good shape as far as cleanliness. The breakfast was pretty dang good relative to most hotel breakfast buffets. Receptionist luisa spoke really good English. They gave me late checkout till 3pm! The hotel was a good deal for what I paid. My room was not soundproofed at all. Every voice in the hall, phone ringing in other rooms, doors opening and closing, etc, might as well have been happening in my room with me. They did not have the rooms ready when we arrived despite our having arrived at close to 3pm. One of the rooms was not ready till almost 5pm. The Internet disconnects automatically if your device goes to sleep. A minor annoyance but after the 100th time entering the username/password it got to be pretty aggravating.
I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .
The hotel staff were very nice and helpful. Only half of the staff (approx.) spoke English and we had limited Spanish, but we were still able to communicate. The rooms were totally fine - clean and nicely laid out. Nothing super fancy, but very comfortable and great for the price. It was located about one block from a metro station, which was really helpful, and a 10 minute walk from a supermarket. AC worked well the entire time. Breakfast was great! WiFi worked well. All in all, we were really happy with our choice and would recommend. Bed was a bit firm and there were some cracks in between the window and wall so air could escape/bugs could get in, but nothing worth crying over. No safe in room.
The staff was friendly and helpful when I needed something. They also had English speaking members of their staff., since my Spanish is not fluent. The hotel was very clean in all respects. I would stay at this hotel again when in Medellin. There are restaurants, a supermarket, the metro, and large sports complex in walking distance, and taxi service there is great at a very reasonable cost. The breakfast could use a little help,but.it is ok and included with the room. At the end of the stay they wanted to collect for some type of insurance. I was able to sign a waiver and had no extra cost.. According to my paper work I received from Kayak I did not owe anything at the hotel..
We had three days of no air conditioning where we battled the personnel as they insisted there was nothing wrong. Finally the entire hotel was without air conditioning. I was supposed to have breakfast included in my package..but yet they somehow took this out and charged me $20 American dollars per each within 9 days. They refused to take it off although I had documentation to prove it. The personnel at check-out were rude and unwilling to compromise. I will never stay there again. Totally over priced for nothing. What a waste!!!!!
Beautiful facilities and wonderful service made our stay very pleasant. Between the airport and downtown, so the location is convient. Also, in my opinion, the scenery on this side of Medellin is the prettiest, so the location makes it easy to take scenic trips.
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.