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The customer service is great all around, one of the bell hops was the best, always a smile and super friendly.
Most of the staff called me by name. They were very accommodating and helpful. I really like the atmosphere and the service. I'm almost afraid to stay anywhere else in B'quilla because I had such a good experience at this hotel. I would have preferred a smoking room but it is a non smoking hotel so it was easy enough to step outside for a smoke.