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The location and staff were amazing. Right across from the JR line tracks. Staff was very helpful, offering suggestions of where to eat and sights to see. Rooms were very large and comfy! We’d come back for sure!
Ceanliness was poor. Toilet was leaking on the floor and it was obvious the floor wasn't cleaned daily. We were out all day and upon returning, we saw the bathroom wasn't cleaned. Also, we got a cab to take us to a nearby laundromat and then Kyoto station. We showed them the map the hotel passes out to guests. The taxi driver said he knew how to get there. He took us the opposite direction. After driving for about 8 min, I stopped him and told him he's going the wrong way. Thank goodness for GPS and smartphones. He had one too but couldn't figure how to get us to where we wanted. He ended up taking us back to the hotel and asking us to pay him the $11 on the meter. I told him it wasn't fair since he never took us where we wanted to go. He called the porter who insisted we pay the taxi. Even though I explained the situation, the porter took the taxi's story that I never gave the address. He heard my story and took the taxi's. We told him he picked us up from the hotel too and he still said we should pay. I told him I'm not paying and that I would walk to my destination. He insisted I give my name and room number. That was the worst hotel experience I've ever had. Sad...
The first day, they give us a room in the 5 floor, wich is for smoking people. Wen we make a complain, were change for other room in the same floor. Fortuny the nex day we change to the 8 flor, no smoking and with a beautiful japan is stile
They asigned us in smoking floor, and the smoking smells was terrible. We asked for a change and they assigned a room two doors beside. Next day they changed yo a better room in other floor.