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Please improve English language of the Hotel staff
Upgraded to from Deluxe Double to Executive floor, however... ... rooms in serious need of an upgrade; corridors and rooms have a musty smell. Breakfast also not exactly international, as a Westerner didn't find anything particularly apetizing at 6.30am. Does not feel like a 4* hotel.
Staff were very friendly and helpful, but shy about talking with a westerner - I was the only one staying there! Location is great. Decor is excellent. Single room was really big with a double bed. Non-smoking bedroom really was non-smoking(no lingering smell) - a rarity in China. Breakfast was not very good - a lot of choice but badly executed. Room next to mine was being gutted so a little noisy during the day if you wanted a siesta or a lie-in beyond 8:30 am.
Excellent staff, very clean, excellent location
Very close to Westlake, high quality services
Being quite cool, no heating possibilities, air conditioning even in position 'heating' not heating. Dinner in chinese restaurant: staff hardly speak English, food quality rather fair than good