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A great location, a block from the long pedestrian street and about 5 mins from the West Lake which is the main reason people come to the city.
Breakfast room at top floor
Upgraded to from Deluxe Double to Executive floor, however... ... rooms in serious need of an upgrade; corridors and rooms have a musty smell. Breakfast also not exactly international, as a Westerner didn't find anything particularly apetizing at 6.30am. Does not feel like a 4* hotel.
Very close to Westlake, high quality services
Being quite cool, no heating possibilities, air conditioning even in position 'heating' not heating. Dinner in chinese restaurant: staff hardly speak English, food quality rather fair than good
Excellent staff, very clean, excellent location