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Property was beautiful. Room had wet spot in carpet most likely from rain that came down in wall. Outside Grill shut down due to rain. Should have larger overhang to stay open during these little storms.
The hotel staff were really friendly and helpful. The facilities are excellent! The resort is located near a gorgeous beach and Port Lucaya is a two minute walk away from the main entrance. The housekeepers forgot to replace our wash towels twice during our brief stay. The queue for checkout was ridiculously long. When I finally got to the front the front desk agent took thirty seconds with me. I would expect more efficient service for the price.
View from 9th floor ocean view room was beautiful. Resort is quite big and didn't feel overcrowded. Staff was super friendly and helpful. Additional perks (complementary snack and drinks each evening) for guests staying on 9th and 10th floor we're great and increased feel of luxury.
The beach was nice when they raked the seaweed. The resort could use some major renovations. The food was terrible even the food in on-resort restaurants that require reservations. Most of the activities and shows at the resort were themed or focused on another culture, which was odd, since we were on the culture-rich island of the Bahamas. We weren't comfortable and definitely didn't leave feeling relaxed. If you can stay somewhere else, DO IT.
Pelican Bay Hotel is ideally located beside the Lucaya Market with many excellent restaurants and souvenir shops. The best rooms are the king suites on the fourth floor with a sea view. Hotel guests are given a pass for the water taxi to Taino Beach. The beautiful beach is a five minute walk away. We were at this hotel for two weeks. On the majority of mornings, the buffet breakfast was very good with fresh fruit salad and custom omelets and various breads, etc. However, on the days that Liz was not supervising, both the service and food were extremely limited.
The pools and the ferry to the beach. Nice location peaceful and pleasant. Need the government to do something about the ferry arrivals area and tidy up the taxis. Gives a shocking impression and makes Grand Bahamas look like a third world country. It is the businesses that need better support! The regimentation of your agents. Some people like to make a decision on how to get to and leave the island without being forced into psckages that don't work. The boat from Fort Lauderdale is particularly bad.