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From the moment we arrived, staff members were very unfriendly and short whenever we had questions. Facilities in person look much more worn down than online pictures would suggest. Also, the golf course and casino are not open. We ordered appetizers at the tapas lounge and well-after an hour they never arrived. Only one pool is in the sun and is much better for families as there is island music blasting from 9am on and a giant ball kids can get inside and roll around in - blocking access to the swim up bar. The wifi only works in the lobby. Housekeeping checked to see if everything was ok with our room one night at 10:30pm - seemed quite unnecessary.
The Cove at Atlantis is feat and has something for everyone. However, meals are pricy and there is a strong push to tip above the automatic 15% on every bill.
Rude service. Unhelpful staff. Terrible value