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Day pass to atlantis included Everything ok
Clean comfortable rooms walking distance to ferries iand excess to Atlantis. Breakfast and Wi-Fi included as well as access to Atlantis .
Staff very helpful and friendly. Rooms spacious, comfortable, we had single king bed, plenty of pillows and extra blankets available. Small room refrigerator worked fine. Excellent internet special on room through Orbitz, but $60 per day in added fees (these were disclosed on web, no surprises). Cheaper to get rooms than pay daily rate for Atlantis facilities, use of Atlantis allowed day of sign-in and sign-out. Breakfast adequate, nothing exciting. Plain white bagels, the usual scrambled eggs and self-bake waffles, limited fruit and juice. Would like healthier and more diverse options.
Horrible stay. Nothing worked. Staff VERY unfriendly.
Not much, being on the ocean was good. Hotel is worn down and not taken care of. They try to trick you to cost more money. We check in and nothing is explained about towel keys other than you need them to get towels at pool. Turns out, you need to hand them back in while checking out rather than leaving then in room with other keys. If you don't hand them in at checkout, then your charged $30 per key. Best part is they don't tell you this at check in or do they ask for them at check out. They basically hope you don't know then charge you. It's sad when other guests at hotel have to tell you this then you scramble to make sure you don't get charged. For a vacation resort in a city where everyone is friendly, the Melia staff at front desk aren't friendly at all. I wouldn't stay here again or recommend it to anyone.
Beautiful beach, great location on Cable Beach. Restaurants were all good for an all-inclusive resort. Would definitely recommend the all-inclusive package as everything is overpriced a-la-carte. Pools were nice as well. Lobby and other common areas were recently renovated and are nice, but the hallways are very dingy and dark. Rooms were fine. The service was hit or miss. Some employees very responsive and friendly others on "island time" There were a lot of kids here, so I would not recommend it for a romantic getaway. Not really what i would consider a 4 star hotel, not enough attention to detail in all aspects (service, appearance). No major problems, but not an experience that blew me away either.
We loved the staff. everyone was very accommodating. the food was excellent and all of the servers were great!! The pools were awesome and so was the beach!! We loved the private Island. The water was beautiful. We wished that the private island was open later than 4:00PM. We were told that they stocked Bacardi Rum, but they did not. The Piano Bar should be open later than 11:00PM. That way you could have the loud music at Crickets and the Piano music for the other crowds. We were told by the reception when checking in that they would stock our room with alcohol, but this never happened. It would have been nice to have a cocktail in the room. The butlers would reserve all of the chairs for guests, but we noticed everyday that many of the chairs were never used, so other guests could not get a good seat.
Staff was very friendly Hotel is tired
Tried to get room early but was categorically told check in at 4! No discussions ! When I got to room , door was chipped, A/C didn't work properly . Beach is ok but huge construction next door . Staff overall was not very accommodating. Wouldn't come back If you get a low rate , have a short stop over and don't care about service this is a good place
Comfortable rooms, excellent food, and beautiful exotic and intimate setting Nothing
The people their are great very friendly the food was good they made sure we had acess to food all through the day the beach is beautiful entertainment was also fun
Great location - beautiful white sand beach The Staff made my stay tolerable - Great Staff always helpful and accomodating Great WiFi signal in room! The building needs serious updating- the furniture, drapes, and room configuration are all outdated! Main Dining Area furnishings are outdated 25 and older Lounge smells musty - again - needs a total overhaul.
The only thing I liked was the history of the hotel. The best part was leaving! Reception area was small. Hotel was not family friendly. Bedding and furniture was old and musty. Housekeeping sprayed the bedding down with lysol as soon as we checked into the room without being asked to. As if they knew it wasn't clean.