Staff was very friendly Hotel is tired
Tried to get room early but was categorically told check in at 4! No discussions ! When I got to room , door was chipped, A/C didn't work properly . Beach is ok but huge construction next door . Staff overall was not very accommodating. Wouldn't come back If you get a low rate , have a short stop over and don't care about service this is a good place
Beautiful beach, great location on Cable Beach. Restaurants were all good for an all-inclusive resort. Would definitely recommend the all-inclusive package as everything is overpriced a-la-carte. Pools were nice as well. Lobby and other common areas were recently renovated and are nice, but the hallways are very dingy and dark. Rooms were fine. The service was hit or miss. Some employees very responsive and friendly others on "island time" There were a lot of kids here, so I would not recommend it for a romantic getaway. Not really what i would consider a 4 star hotel, not enough attention to detail in all aspects (service, appearance). No major problems, but not an experience that blew me away either.
Horrible stay. Nothing worked. Staff VERY unfriendly.
The beach is amazing! Clean, white sand and clear water. Poor condition of the hotel. First room was moldy smelling, the carpet was wet and the temperature was too hot. The second room was okay, but the electricity was a problem and on the 3rd day half of the room (which included the air conditioning) lost power, Although we reported this immediately, it was only after 4 hours and numerous phone calls that they informed us we would have to be moved. Third room was okay. In summary, the rooms are dated and beat up and the service is poor.
All was awesome
It is easy to get taxis to other areas, although any taxi ride will cost you about $15-20. There is an onsite Starbucks and a Daiquiri Shack across the street. Within an hour someone had thrown up in our hallway and it was cleaned up almost immediately. Would recommend looking at Graycliff Resort for nearly the same price. From the moment we arrived, staff members were very unfriendly and short whenever we had questions. Facilities in person look much more worn down than online pictures would suggest. Also, the golf course and casino are not open. We ordered appetizers at the tapas lounge and well-after an hour they never arrived. Only one pool is in the sun and is much better for families as there is island music blasting from 9am on and a giant ball kids can get inside and roll around in - blocking access to the swim up bar. The wifi only works in the lobby. Housekeeping checked to see if everything was ok with our room one night at 10:30pm - seemed quite unnecessary.
Everything, good location, great beach and staff. Not too expensive and easy to take the bus. Daiquiri shack was awesome. Nothing, juat the renovations that they didnt have every facility finished, but it wasent any inconvenience.
The worst experience ever. They didn't have my hotel ready for 4 hours and then gave me the key once the room was ready and someone else was in there. The phone didn't work, and there were no towels. I stayed there for one night....the worst experience ever. Also, the hotel was supposed to take off the $40 charge for the resort fee and still charged my credit card. Unacceptable. Lastly, when I checked in they said that travelocity never booked my room....worst experience in my life!!!!!!!!!!!!!!!!!!! The worst experience ever. They didn't have my hotel ready for 4 hours and then gave me the key once the room was ready and someone else was in there. The phone didn't work, and there were no towels. I stayed there for one night....the worst experience ever. Also, the hotel was supposed to take off the $40 charge for the resort fee and still charged my credit card. Unacceptable. Lastly, when I checked in they said that travelocity never booked my room....worst experience in my life!!!!!!!!!!!!!!!!!!! Kayak you did a horrible job on trouble shooting this as I was on hold with you all for 30 minutes and just hung up.
Nice beach, which was very clean and kept up. Location great, except lots of construction nearby some days we didn't get towels in our room. on some floors things were kind of beat up. food very expensive. the food at the buffet on the first floor was great, but was $40 each. The food at the only other restaurant on site that we went to, the Mexican food one, was just terrible. and expensive. we figured out that the best value in food was room service. an excellent meal for $20 each.
By looking at the reviews , I was little scared but that was the only 4 star hotel available for less than 200 dollars.Located little far from downtown though. I liked the beach very much as it is a shallow beach can have loads n loads of fun there n pools are maintained well. Rooms are neat and clean, can check in early . Two times we checked in by 12 pm . Did not have any problem. Staff are very friendly. Dinner buffet was 38 dollars and its reasonable compared to Atlantis where it was 68 dollars. A lady invited and taught some salsa class for free, hotel paid her I guess. All in all I guess its a full value for the money we spent. Service charge per person is very high. Internet is available only in the lobby. Casino not 24hrs n only on weekends the casino will be have tables, if not its only machines. Less crowd.Will good for those who want privacy but not for those who like to meet new people. No Night club
Hotel staff is very loud walking down the hallways, especially on the first floor.
Not much, being on the ocean was good. Hotel is worn down and not taken care of. They try to trick you to cost more money. We check in and nothing is explained about towel keys other than you need them to get towels at pool. Turns out, you need to hand them back in while checking out rather than leaving then in room with other keys. If you don't hand them in at checkout, then your charged $30 per key. Best part is they don't tell you this at check in or do they ask for them at check out. They basically hope you don't know then charge you. It's sad when other guests at hotel have to tell you this then you scramble to make sure you don't get charged. For a vacation resort in a city where everyone is friendly, the Melia staff at front desk aren't friendly at all. I wouldn't stay here again or recommend it to anyone.
Clean comfortable rooms walking distance to ferries iand excess to Atlantis. Breakfast and Wi-Fi included as well as access to Atlantis .
Staff very helpful and friendly. Rooms spacious, comfortable, we had single king bed, plenty of pillows and extra blankets available. Small room refrigerator worked fine. Excellent internet special on room through Orbitz, but $60 per day in added fees (these were disclosed on web, no surprises). Cheaper to get rooms than pay daily rate for Atlantis facilities, use of Atlantis allowed day of sign-in and sign-out. Breakfast adequate, nothing exciting. Plain white bagels, the usual scrambled eggs and self-bake waffles, limited fruit and juice. Would like healthier and more diverse options.
Good location on the island Restaurant
The access to Atlantis resort. Excellent location. Wi-Fi available. Modern rooms with all conveniences you may need. Ability for quick check-out on last day. Breakfast was not fantastic and not really large enough venue for serving breakfast for so many people; room was not serviced while I was there; there were additional charges ($20 a day for energy + service + 20% tax) I had not realized I would have to pay until I got to the hotel (my fault for not checking but still a nasty surprise), check-in only at 3pm (quite late) although the hotel has a luggage storage room and they were kind enough to provide the pass to Atlantis so one could wait there until 3pm. For me, staying in a hotel with so many rooms is a bit impersonal when there are charming, characterful hotels across in New Providence but I had made that choice for something different.
Day pass to atlantis included Everything ok
The only thing I liked was the history of the hotel. The best part was leaving! Reception area was small. Hotel was not family friendly. Bedding and furniture was old and musty. Housekeeping sprayed the bedding down with lysol as soon as we checked into the room without being asked to. As if they knew it wasn't clean.
I liked the fact that they had everything there, casino, clubs, food. The service was good, they treat you well ( the men treat you better than most women) .Some men who work there are so nice they call you princess. The bathroom was making a weird sound when we first arrived, itt took them a day to fix it. That noise didn't let me sleep well for a day.. Also the food is overpriced and not that great for the price
Water park was great (slides, pool, beach), the aquarium was really cool. The food was generally good. EVERYTHING IS OVERPRICED. Service is terrible. They didn't come to clean our room for 2 days (after we complained), TV was static, mini bar empty and fridge wasn't even connected. Tip is included in everything so they don't really care about customer service. No one knows anything there. They're just there to rip you off. They kick you out of the pools before they're even supposed to close. There's practically no late dining options, everything closes at 10pm. This place is for families, there isn't any night life. Everything is dead outside by 8pm. We made the best out of it and still had fun but will not be coming back here again. I expected a lot better for the money we paid.
The whole setup. Great place to vacation. Room had a wonderful view. Beaches were nice and clean. Rapid water ride was really fun for all ages. Aquarium was really nice and beautfully done. CThe entire staff was very polite and helpful. On the down side. Food was very expensive. Not much night life. Casino machines were far to tight, so not fun to play.
The staff are very helpful, kind, courteous. A senior couple, we needed a fridge for our meds and there was no extra charge. The breakfast buffet in Royal Towers near the Dig was superb...pricey, but Superb. Excellent maid service, early and efficient. The library is an excellent addition. Water view was just rooftops of the Barbeque Restaurant, a wilted palm tree, and a stagnant pool of stingrays and tortoises...ocean is visible only in the distance by leaning over the balcony. Too many taxes and extra fees. No screens on patio doors. Loud bathroom fan that must be on whenever the light is on.
1. The staff is out of this world....Love the people. 2. The other facilities and amenities. 1. TV didn't work and was never fixed or replaced over a 3 day stay. 2. Room smelled (moldy) and yes I know it's the Bahamas. 3. Bathroom switch shorted out and all the power was gone....getting from the shower and dressed to call engineering was a trip. 4. Place is aged 5. We were greeted with left over cleaning stuff (I hope) in the toilet...made the smell worse.
Everything about the Atlantis was great. How expensive everything was. We ate at the Buffett style restaurant and it was close to two hundred dollars for the wife and I. It was 100 for the two of us just for breakfast. It was worth it. Just make sure you budget at least a grand for food and beverages like we did for our 5 night stay.