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The access to Atlantis resort. Excellent location. Wi-Fi available. Modern rooms with all conveniences you may need. Ability for quick check-out on last day. Breakfast was not fantastic and not really large enough venue for serving breakfast for so many people; room was not serviced while I was there; there were additional charges ($20 a day for energy + service + 20% tax) I had not realized I would have to pay until I got to the hotel (my fault for not checking but still a nasty surprise), check-in only at 3pm (quite late) although the hotel has a luggage storage room and they were kind enough to provide the pass to Atlantis so one could wait there until 3pm. For me, staying in a hotel with so many rooms is a bit impersonal when there are charming, characterful hotels across in New Providence but I had made that choice for something different.
Staff very helpful and friendly. Rooms spacious, comfortable, we had single king bed, plenty of pillows and extra blankets available. Small room refrigerator worked fine. Excellent internet special on room through Orbitz, but $60 per day in added fees (these were disclosed on web, no surprises). Cheaper to get rooms than pay daily rate for Atlantis facilities, use of Atlantis allowed day of sign-in and sign-out. Breakfast adequate, nothing exciting. Plain white bagels, the usual scrambled eggs and self-bake waffles, limited fruit and juice. Would like healthier and more diverse options.
Day pass to atlantis included Everything ok
Beautiful beach, great location on Cable Beach. Restaurants were all good for an all-inclusive resort. Would definitely recommend the all-inclusive package as everything is overpriced a-la-carte. Pools were nice as well. Lobby and other common areas were recently renovated and are nice, but the hallways are very dingy and dark. Rooms were fine. The service was hit or miss. Some employees very responsive and friendly others on "island time" There were a lot of kids here, so I would not recommend it for a romantic getaway. Not really what i would consider a 4 star hotel, not enough attention to detail in all aspects (service, appearance). No major problems, but not an experience that blew me away either.
It is easy to get taxis to other areas, although any taxi ride will cost you about $15-20. There is an onsite Starbucks and a Daiquiri Shack across the street. Within an hour someone had thrown up in our hallway and it was cleaned up almost immediately. Would recommend looking at Graycliff Resort for nearly the same price. From the moment we arrived, staff members were very unfriendly and short whenever we had questions. Facilities in person look much more worn down than online pictures would suggest. Also, the golf course and casino are not open. We ordered appetizers at the tapas lounge and well-after an hour they never arrived. Only one pool is in the sun and is much better for families as there is island music blasting from 9am on and a giant ball kids can get inside and roll around in - blocking access to the swim up bar. The wifi only works in the lobby. Housekeeping checked to see if everything was ok with our room one night at 10:30pm - seemed quite unnecessary.
The beach is amazing! Clean, white sand and clear water. Poor condition of the hotel. First room was moldy smelling, the carpet was wet and the temperature was too hot. The second room was okay, but the electricity was a problem and on the 3rd day half of the room (which included the air conditioning) lost power, Although we reported this immediately, it was only after 4 hours and numerous phone calls that they informed us we would have to be moved. Third room was okay. In summary, the rooms are dated and beat up and the service is poor.
We loved the staff. everyone was very accommodating. the food was excellent and all of the servers were great!! The pools were awesome and so was the beach!! We loved the private Island. The water was beautiful. We wished that the private island was open later than 4:00PM. We were told that they stocked Bacardi Rum, but they did not. The Piano Bar should be open later than 11:00PM. That way you could have the loud music at Crickets and the Piano music for the other crowds. We were told by the reception when checking in that they would stock our room with alcohol, but this never happened. It would have been nice to have a cocktail in the room. The butlers would reserve all of the chairs for guests, but we noticed everyday that many of the chairs were never used, so other guests could not get a good seat.
Tried to get room early but was categorically told check in at 4! No discussions ! When I got to room , door was chipped, A/C didn't work properly . Beach is ok but huge construction next door . Staff overall was not very accommodating. Wouldn't come back If you get a low rate , have a short stop over and don't care about service this is a good place
Staff was very friendly Hotel is tired
Location from airport Abundance of food and drink Right on the beach Staff was "over it", not very friendly and seemed bored with my needs.
The people their are great very friendly the food was good they made sure we had acess to food all through the day the beach is beautiful entertainment was also fun
All inclusive was awesome - food and drinks were all excellent and a great selection of choices. Service was fantastic - all employees really cared to make our stay as comfortable as possible. The rooms and facilities are dated. Amenities in the room were old and some not working (hair dryer, smoke alarm). Everything just felt old and in need of an upgrade. But for the price it can't be beat!
The only thing I liked was the history of the hotel. The best part was leaving! Reception area was small. Hotel was not family friendly. Bedding and furniture was old and musty. Housekeeping sprayed the bedding down with lysol as soon as we checked into the room without being asked to. As if they knew it wasn't clean.