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From the moment we arrived, staff members were very unfriendly and short whenever we had questions. Facilities in person look much more worn down than online pictures would suggest. Also, the golf course and casino are not open. We ordered appetizers at the tapas lounge and well-after an hour they never arrived. Only one pool is in the sun and is much better for families as there is island music blasting from 9am on and a giant ball kids can get inside and roll around in - blocking access to the swim up bar. The wifi only works in the lobby. Housekeeping checked to see if everything was ok with our room one night at 10:30pm - seemed quite unnecessary.
Comfortable rooms, excellent food, and beautiful exotic and intimate setting
Everything else. The hotel's location is far from everything. The food was mediocre. The whole facility itself was very old. It is in strong need of being refurbished and they're holding off as long as they can. I definitely wouldn't stay here. Stay at the Melia! Awesome place and just got refurbished. it is also all inclusive. Trust me on this one!