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The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh. Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.
Not fancy, but very clean and quiet with good amenities.
Big room. Clean and friendly staff Limited parking
It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.
Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
I keep staying here and it's like my home base in Des Moines
The hotel was beautiful and in a great location, my room also had a great view!
Everything about this hotel was fantastic! New construction and facilities made for a great stay. The staff was respectful and accommodating in every possible fashion. Thrilled to have been able to stay here and be so close to downtown Des Moines for the Des Moines marathon! If I come back to downtown Des Moines for a weekend getaway this will be where I stay.
New so spotless, but located close to train tracks. And the trains come through overnight. We were there in February, and our fourth-floor room was overly warm. Had to turn on A/C! Our double room was smallish, but had a great river view. Staff is best feature -- courteous, solicitous and friendly. I called later about an item we left behind. They located it and helped arrange to ship it back to us. I would stay again.
I just spent the one night, but everything was nice and clean. Also the view of the river was great. I would stay here again.
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street
Mistakes in room service meal
Warm, European feel Cold fries with room service meal
Big rooms Break fast, parking
Great staff, great breakfast, great location The shower looked very cool and modern but function was lost in the design. If you angled the head up for a tall person water rushed out the door and on the floor of the bathroom. Nothing terrible, but I felt bad wasting so many towels for housekeeping.
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The staff were the most friendly hotel staff I have ever met. Temperature control in the room was hard to control
Beatiful rooms, great breakfasts and excellent staff. Only complaint is the parking.
We will definitely be staying here again! The staff was extraordinary!!!
Friendliness of the front desk personnel. No
The value received for the price we paid was fantastic. Nice, clean rooms. Valet. Good location. Welcoming staff.
Location and ease of use Parking was a bit challenging but not too bad
This guest did not leave comments about this hotel.
The room was lovely and relaxing. Staff was superb and attentive to our every need.Upon learning it was our 30th anniversary the manager gave us a complimentary Starbucks coffee. Parking was a but of a pain; we didn't use the valet parking. When we left the hotel shuttle took us to our car which was so nice.
I was on a business trip so the downtown location worked out well for me. No
As always...the breakfast! Forced valet that did not park vehicle in a covered garage but rather on a side street during a snow storm for a $25/night charge. I was told all about the city selling parking lot to private investor who is building a parking garage but that is not my problem. If you don't have acceptable parking options don't charge me a premium to park. Inadequate parking options just aren't acceptable and we'll look for another place to stay next time.
location was good, room was clean breakfast, as always at an Embassy, was excellent, especially great for kids. Valet parking at a very high (for the market price) was the only parking option. Room was warm and musty, didn't cool well.
Greater location, rooms, and friendly staff. The hotel bar and staff leave a lot to be desired!
not very friendly
The location - on the river (I love water), our room had a view of the river and the distance between the hotel and Nolan Plaza - our day destination - only three blocks from each other - also hotel was easy to find
Like most Embassy Suites, a very nice property, suites with plenty of room, great beds and bedding. Very disappointed in a $10 daily charge for Wi-fi - even for Hilton Honors members (except the two highest levels). Considering other quality downtown Des Moines hotels priced similarly, but with free Wi-fi access, this is typically a difference-maker for us. Also annoying, if you miss the complimentary breakfast (finishes at 9 AM), you are charged $3 per cup of coffee -- again, unlike other similarly priced downtown Des Moines hotels. Not a deal-breaker, but still seems kind of ridiculous.
Great view, lovely space. Cost: clearly had upped their rates because the bar exam was being offered in their building.
Complimentary drinks, snacks and great breakfast!