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I keep staying here and it's like my home base in Des Moines
Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
The beds were super comfortable! The bathroom was tiny and the room was very noisy. We stayed on the 3rd floor and had a steady stream of noise from the elevators and traffic on 235.
Close to Downtown Des Moines and the interstate. The staff was very nice and helpful. The breakfast buffet was pretty good, and everything was very clean. Our room had a great view of downtown. The room was sweltering hot the whole time (85 degrees). The staff said you could open the window, but it seemed to be locked shut with no way to open it. Thankfully one of the staff was kind enough to give us the box fan from the front desk.
It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.
Big room. Clean and friendly staff Limited parking
The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh. Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.
Warm, European feel Cold fries with room service meal
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Mistakes in room service meal
Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations; Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful. Nice breakfast offerings. While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities). Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
Large, clean room Good people
The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again! The difficult parking, didn't find a spot & had to use valet
Love the refrigerator and microwave. Love the water slides and pool area. It wasn't too cold lime some hotels. The tiled walk in shower was really nice. Awesome shower head. I wish I would have known the hot tub wad broken when I made the reservation.
Tiki bar is always welcome. Kids, of course, had a blast in the waterpark. Front desk handled my hodgepodge of booking details without a hiccup - Brian is awesome to deal with. Staff was *VERY* strict this time. We have been coming to this hotel for years and never heard this much yelling & whistle-blowing. Not sure if there's been an incident here recently or what. My 4yr old was going down the water slides w/o issue all day long then halfway through the day got kicked off for being too little. Every time we come it seems more and more of the pirate ship is broken down and not functioning, this time it was the tunnel through the middle which my kids have always enjoyed in the past. The water was pretty cold compared to previous years as well. I saw staff taking towels out of the "dirty towels here" bins and re-folding/rolling them to stack on the shelves.
Easy access, good price. Nice bathrooms. Pillows could be better.