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The hotel is a very nice four-star establishment. Very well maintained facilities, and a wonderful friendly staff. It is located on Ave. Sol and across the street from the Central Craft Market and a small park. Ave. It has an excellent restaurant and lobby bar. The facilities are great and the staff is very friendly and helpful. This area of town seemed very safe to us and we did not hesitate to walk through the area at night. Overall, I greatly recommend visiting Cusco and staying at this hotel. It really is a very nice place to stay.
Clean hotel and well situated in Cusco Room temperature was way too hot for comfortable sleeping. Room did not contain thermostat.
amazing staff great location right next to the historical center and ruins beautiful room comfortable bed perfect shower There was nothing I didn't like about this hotel! it was one of my favorites from the whole trip!
Location, view At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).
Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy. The hotel is a little old and could probably use a face lift.
For us it was a "new experience" as it was our first time to Cusco. Get to know new place to stay Given the facilities and location and that it really caters for tourists, very much over priced