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This was a perfect hotel in a great location. We traveled all over Sri Lanka and found this hotel to meet or exceed every expectation. The room was perfect, the pool area was pure luxury and the restaurant choices were excellent. I would stay there again. The only "quirk" was that the elevators were not air conditioned. But they were fast, so we didn't have to be in them very long!
Great hotel, exceeded my expectationd in every way. Would defintely stay here again.
The hotel's design and amenities are what you'd expect from a boutique chain, and the majority of the staff are welcoming, attentive, and respectful. The rooms are excellent; clean, well-appointed, and tech enabled. The food options in the hotel are a good value, and the gym, pool, and rooftop bar provide ample opportunity to unwind. Though I didn't experience it personally, several members of my party (along with many, many, many guests) had their room keycards malfunction throughout the stay. These keycards control access to your floor as well as your room, and are required to enable power in your room for lights, outlets, etc. The hotel itself is very, very small, so if you go to the restaurant, or the lobby, or the rooftop bar, or the pool, or the gym, at the wrong time, you'll be waiting or will be out of luck. The elevators say they hold 11 people max, but barely fit five people comfortably. All these quibbles are minor when considering the price you pay for the clean, excellent rooms and service.
All..excellent service in all areas except pool bar and staff Pool staff were not aware of the clientele. Had to got the bar 3 times to get their attention. Lack of communication skills and presentation skills. Definite language barrier
It is a 6☆ hotel Everything was good at this hotel Breakfast Pool Feiendly Staff Nice big room Location A good place to relax
Location Some of the floors are not renovated
Grounds, public spaces & meeting rooms are lovely-5*. Large breakfast buffet with juice bar. Six bottles of water in my room in arrival (thoughtful) but they weren't replenished. Many wedding parties use lobby & grounds for photos-beautiful to see. My room was in the older (not refurbished) wing and it showed. Water would not turn off completely in shower, closet doors were hard to slide & did not close completely. Safe was locked open & no one showed up to fix it after I called (but it was done by 3rd day). The room next to mine was under construction or being used by staff & there was a lot of banging one night after midnight. Also, several conference attendees had stomach issues from food they ate there.
a good location and comfotable hotel with pleasant satff no