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Mia at the front desk was very helpful in resolving a mistake I made with my reservation. There was also a new young man who was in training. He was sharp and very proffessional Parking building as well as the way you had to get there was very dreary.
Good location and very nice river view Facility needs a face lift. Should be due for a remodel.
Location was great,staff was friendly, decor was fresh Pillows were terrible, hallway noise was very loud
Comfy bed, very clean, everything is new and fresh. Rooms are quiet, you can't hear people in the halls or above you. Room service good, food is decent. Location is cool right on the river. Overall I would recommend this hotel and would stay here again. $10 parking surcharge which they tell you about after you check in and you don't have a choice you have to pay it. No free breakfast (at this price should be included), front desk staff grumpy & gives slight attitude. Both nights different people were rude to me. Parking garage is creepy.
They're an awesome sports bar that's attached to the hotel. Wish they had ports so that you can charge your electronic devices
Location Room booked was not available. Checked in and was give room with 2 double beds. 2nd check was able to switch to king bed handicap room.
Nice rooms in heart of town.
Everything was very clean and the staff was friendly and helpful. My favorite things: Craft beer at the bar Updated decor-- very swank Location Big rooms No free breakfast = sad face
I needed a taxi and none was forthcoming. The front desk lady offered to get one of her housekeepers to assist. I was so grateful. Of course the taxi came just the. My room was not yet refurbished. The white sheets had seen better days. The hangers were falling apart. The housekeeper came and knocked on my door at nine in the morning to see if I was still there. Check out is 11. Why not check with the front desk?
I was on another website for this hotel. say pets are allowed......there not! Great to Know after a 12 hour drive Says there were rooms open...nope!!!! All booked up! Never stay there again.....
Easy on and off I-64. Right next to mall and lots of food. Continental breakfast at hotel was good. Traveled with 5 month old and were able to sleep well even with a hotel full of AAU basketball teams.
The Staff and Service was excellent hotel experience exceeded our expectation
Nice big room. Clean. The beds were wonderful - great mattress - wonderful sheets - as nice as I have at home. We couldn't figure out how to use the TV remote ... at 9pm on Saturday night the front desk sent someone very quickly to show us how to work it. Great location -walk to lots of restaurants and shopping. A stone's throw from the convention center. Lots of free parking. What's not to like? I'd stay there again in a heartbeat. I've paid alot more for alot less.
Stayed at hotel while on driving trip. Clean room, quality facilities. Breakfast bar well stocked despite busy morning with many guests there. Highly recommend.
They have the best location for the civic center but if they are full you will have no hot water in the morning, the hallways are noisy, elevator is slow and side door does not like to open with your room key like it is intended.
I went to this hotel on short notice, it was reasonably priced and staff was great. Probably the best free breakfast selection I've had at any hotel...I'd recommend it.
The hotel was older, a bit outdated, but suited my needs for just a night. It had a perfect location right by the interstate and across from a downtown mall. I was disappointed with the noise, the hair dryer which barely worked, and a toilet that kept making sounds all night. The small gym was adequate, but smelled like it hadn't been cleaned in awhile. Overall, it suited the needs as I was on my way to NC. The staff were friendly and the breakfast was a nice treat.
Room was clean, location was good and staff was helpful. Would recommend.
We were waited on immediately and the clerk was very friendly. The hotel looked very nice and clean. The room was nice and clean, but i hate fat pillows! the breakfast they offered was yummy with lots of choices, and everything looked and tasted fresh. I had a rental car, but didn't know how to get back to the airport on the day of my departure, so the shuttle bus driver (who did not speak English very well) let me follow him to the airport even though he didn't have any other passengers! (He was such a cute little guy, and we had fun trying to figure out how to make each other understand what the plan was.) He made sure to keep me in his sights the whole way, which made me feel so comfortable and safe. He certainly went above and beyond the call of duty!
The hotel had very comfortable beds and the free breakfast was a nice surprize and tasty. The stay was well worth it and i left feeling i got my moneys worth.
Soon after settling down in our room, we discovered we were locked in our room! The deadbolt was stuck in the locked position and the knob on the door would just spin around and around. We called the front desk and soon after, a staff person came and started trying to open the door with the 'emergency key'. It failed. She told us she would call the security guard (he never did come), the staff member told us to open our sliding window as much as we could, she handed us a tiny screwdriver and told us to break the lock on the window (didn't work). One person in our party had to crawl out a 6 inch space to go get a multi-tool our of our car. After breaking the lock to get the window open, the staff member tells us, 'well I guess you were going out for the night, just close the window behind you, let me know if you descide you want another room!' We were so upset, demanded another room (which we did not pay for), and had to move all of our belongings out the open window and in a back entra...
The staff was helpful and communicative. The room was clean. This particular hotel is one of the most expensive in the area, and there are zero addons. The WiFi is an additional fee, parking is an additional fee (and an outrageous 14 per day for hotel guests), there is no continental breakfast or complimentary items. I am not trying to sound cheap or trashy, but for the price of just parking I could have taken a cab from a less expensive hotel with free breakfast and Internet that was equally as comfortable and well-staffed.
Proximity to the Civic Center & Towne Center Mall, restaurants, etc.is perfect. For the price, a small (free) Continental breakfast would have been nice. The pay-for breakfast prices were a bit high. Just some pastries, fruit and/or yogurt along w/ unlimited coffee and juice would have been a great extra. However, it was the perfect place to stay when attending event (Winter Jam Tour) @ the civic center.
Great stay from beginning to end. Once the car was parked. It stayed parked. Everything was within walking distance. Friendly staff. JOY was the wonderful front counter assistant who was not only a friendly face but helpful in suggestions on food and night life. We will definitely be back.
Nice room. Cordial staff. Lovely facility where wedding reception held. Paying extra for parking. Inflated cost of items in hotel shop. No exhaust fan in bathroom.