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the bartender rain leaks from roof in several areas when it rains; breakfast and dinner buffets are really poor; they situated us in a room which on friday and saturday nights is above a loudly booming night club - music starts about midnight and goes until 5 am; petty theft from our room; beds and pillows uncomfortable; sheets at least a million years old and threadbare; internet very slow; hot water in shower luke warm at best; tub does not drain so you shower standing in soapy water. i hope i never have to stay here again
It was a nice clean hotel, good resturant, friendly staff. It is a safe place to stay. When we drove up there was a guard with an assault rifle standing across from the door. The hotel is not near anything.
-Cool AC -Armed guard with a shotgun -Metal detector -Wifi doesn't work... I stayed here twice a year apart and the wifi doesn't work, the front desk will say it works, but it doesn't, they won't help you either. -The elevators didn't work intermittently, so taking steps was necessary (not that I cared that much, but the elevator should work). -In the area of the lobby closest to the elevator it smells like sewage -Breakfast is unappetizing and dining room is adjacent to area with sewage smell
Great location and had some charm. Nice it was across from a Radison that had all the amenities of a large expensive hotel - including multiple restaurants. Great staff. Large rooms.
The property has a great location, free parking, and a easy, welcoming check-in. It is close to some of the better restaurants in Belize City, along with a quick walk to the Caye Ferries. The room was uncomfortably unclean. From hair around the sink and on towels, to visible stains on the sheets, and a musty, unclean smell, I had a very uneasy stay and a restless night. Further, there was a significantly slow drain in the bathtub, resulting in the tub being 33% full only a few minutes after turning on the shower. Some may not mind this, but it is my biggest hotel pet peeve. I would not book this property again, or recommend it based on my night there.
It was located close to the water taxis, and it was a clean and friendly atmosphere. The front desk staff was very helpful and able to allow us to check in early due to a change in travel plans. The restaurant was only okay. The food was nothing special, and we were able to eat better quality food for cheaper elsewhere.
The rooms and property were great. Really nice spot in a otherwise bad city. The restaurant staff were inattentive and the food was poor. We had trouble finding the waiter but when it came time to tip she hovered over us until we finished....
The food was good. The level of customer service. The staff were very rude at times and not friendly. The room had a lot of flies and was not well kept.
Staff very friendly. Atmosphere was relaxed. Beautiful pool and courtyard. Food at the restaurant was decent. Location to airport great. The power would go off and on sporadically. Gift shop credit card system was down.
The hotel itself was rather rustic and expensive. #40Although the hotel compound is the only place that I felt safe.#41 The city itself is absolutely down right scary. If you have the brass to walk the streets you notice something immediately. You feel like your walking around with a pork chop tied around your neck and the people would love nothing better but to get you down a back alley to eat you. Of all the places that I have visited in my life time I have found that this country is one to be avoided. I did met some very nice and interesting people while I was there but would never return.
The overall appearance of the Hotel was very nice. Could not find a speck of dirt or even a water spot on the tile or the shower. Food was even above average for this type of hotel. The problem started around 10pm, when most guests were turning in for hte night. Loud, booming music began. Called front desk, in which the manager said it was a Halloween Party for the staff and that it would end at midnight. Well midnight came and went, two additional calls to the front desk, just to be told that the Manager was now at the party and it might end a 2am. At 1am i had enough and had to make the front desk move me to another part of the hotel. Once settled in from a 22 hour run without sleep, I started getting calls to my room every hour from someone in the hotel. Had to make the front desk block my from in order to sqweak out 4 hours of sleep. They gave no discounts, just sent me on my way. Came back through the following week, just to hear the same music playing late into the night, thank g...
This hotel was nice for the price. The hotel desk staff were very helpful. The bakery had delicious coffee and pastries which I craved (especially the chocolate croissants!). The stonegrill restaurant was fun and yummy. The pool was nice and clean. The rooms were clean and comfortable. Would recommend and stay here again!