The rooms were very tidy, the beds were very cozy and the lobby floor was very beautiful. Plus, the cafe on the first floor has good coffee. What more can you ask for? The only think it didn't have that I was looking for was a quiet work/study room, but a nice security guard showed me a quiet place that worked very nicely.
I liked that we could get place to place with no problems in our car. But it wasn't anything too special. I didn't like the rude valet people I didn't like the bed or the room I didn't like that they came in our room without asking did we want it to be cleaned. I would have rather stayed at The Ebassy Sweets in Baltimore I could have splurged and gave them that extra $100 and would have had a better nights rest. Also I didn't like that you could hear the street people yelling outside of room 1018. Over all I would not stay here again. THIS IS A ONE NIGHT AND KEEP IT MOVING TYPE OF HOTEL!
The valet guys were the best of the entire hotel. Was given attitude by the staff. Requests and complaints were ignored. Got double charged on my card. Would not stay again.
No thrills at this hotel. You get what you pay for a clean room. Nothing special at all with hotel. Small boring rooms
Beautiful and comfortable hotel, staff was very accommodating and kind, good location
Had a very nice getaway to the Lord Baltimore a few weeks ago. The location is great - just blocks from the Inner Harbor. Very clean, modern look and even home to a nice bar in the downstairs. Shower curtains didn't hold back the water. We had a floor full of water after the first shower. Also, no hair dryers in the room.
Attended a wedding held here at the hotel, that was great and held in the ballroom with cocktail hour on the mezzanine level, a beautiful setting indeed! Room was fine with a comfortable bed, location to the Inner harbor and Convention Center is excellent. Everything was fine.
Cleanliness. Cost, Room size, No desk in room. No pool.
The historic hotel was lovingly restored. The original interior ornament and contemporary furnishings really lent to an upscale experience. The piano accompaniment in the lobby and bar area accented the enormity of the space, creating intimacy in its double-height room. The room itself was generous in size, and the bath had deep marble window sills and natural light, with a full size tub and free-standing sink. There was also a small coffee alcove. We were on a corner, and had 3 large windows. For a small room, the floor plan was very clever. Having a mini fridge was a welcome plus; and the bed was extremely comfortable. The shampoo and conditioner portions were generous, and the scent was lovely. The room was spotless, as was the hotel. Bartender was very slow. We werent acknowledged for over 10 minutes upon seating, and she was preoccupied with a non-customer male, to the extent that I had to get up from my seat and interrupt them when I needed my bill.
The architecture of the building was stately and held historical significance, while the interior had many, stylistic, and modernized updates. The foyer and main lobby were visually stunning. The parking attendants were helpful, and the overnight fee was only fifteen dollars, excellent for the city. The room was clean and comfortable. We went to our room to discover that it was not the King Deluxe room that I booked online. I was informed that the booking had not come through as a King Deluxe; I verified that I had been charged for the King Deluxe. The gentleman from the front desk apologized and offered to change the room ; I declined since my wife and son were already settled. He did give me a credit to the restaurant.
Had a problem with them not being able to find my reservation
We arrived extremely early the day of our check in and decided to just see if they had any rooms available well before the normal 4pm check in time. They did! It made our day so much easier because we were able to check in and then go about the rest of your day like planned. We are a young couple so we definitely took advantage of how close we were to the Inner Harbor (about a 10 minute walk). We came back later in the day to freshen up and take a little nap, right as we laid down the smoke detector started beeping (battery was low), called the front desk and less than a minute later they had someone up there to fix it! Not one to believe in ghosts/spirits or paranormal activity, but We both woke up in the middle of the night to the sound of wimpering/crying which we read is apparently from the little girl who died there many many years ago. Although it could have just been someone outside, still freaked me out a little! Other than that our stay was perfect.
Great breakfast, close proximity to the inner harbor AC didn't work very well, and the tv in the room was strangely placed where you couldn't watch it from the couch or bed
Staff was accommodating, polite, professional. Rooms were spacious and comfortable. I would absolutely stay here again and highly recommend it.
Good breakfast, suites are spacious and not that expensive.
The bed, the kitchenette, the temperature control, the quiet; the breakfast buffet, the staff.
Exceptional quality suite Beautfiul furnishings Impeccable front desk and staff service Not as close to the inner harbor as advertised
My overall experience was okay but the parking was confusing. I would've liked for my parking to be free for staying with the hotel, especially because the rooms are pricy. I stayed at the Embassy in Philly and for $50 more I had a balcony, an extra bed and a larger living room area. I think this place is only valuable because of the location. I was able to walk to the lounge my boyfriend and I went to so that was great, was only seven minutes from our destination. There's not many late night food options though, we ended up driving to IHOP around 1 a.m. and it was a 20 minute drive.
Complimentary drinks, great breakfast, staff was excellent People smoking outside the door, is disgusting
Gave us the wrong room but charged us for the other one. Terrible customer service!
Stay was FAB - U - LOUS! I had read other reviews and would agree. Clean, spacious rooms. Cable plus. nice towels. Food from restaurant was good. Polite, speedy check-in and out. Gym was current. Slept so good, I missed the breakfast. I heard it was great too. Only suggestion, would be wifi included.
The Italian toiletries in the bathroom were lovely!
The staff had a wonderful attitude and were very attentive to customer needs. The fitness room was great; the buffet breakfast was a good value. The hotel is located in the inner harbor. The in room Keurig worked. This was a nice stay Some of the furniture was pretty old but I really don't need anything fancy to put my clothes into.
Beds, pillows, access to pool. Some repairs needed, esp. in bathrooms and pool area. Pool closed at 10 PM. A fridge was in the room but no minibar/snacks. The smoke alarm flashed all night (brightly).
nice bathroom Restaurant was good Great location Room seemed dated
Water front rooms are excellent, the view of the harbor was fantastic, especially at night. The location was also ideal, right there in the harbor close to everything I wanted to see and do.
I loved the facilities. Bathrooms are upscale. Very nice shower. The facilities and decor is tasteful and classy very calming and comfortable. The rooms are very spacious The carpet in the rooms need updating although there were 2 double beds there was plenty of room for Queen beds.
Out room was recently updated and was excellent. The hotel staff was courteous, helpful and friendly. The pool, spa and fitness room were first class. We enjoyed the entire experience.
The room was beautifully decorated and had spectacular view of the harbor. Location is in walking distance to many tourist attractions and restaurants. We did not need to move our car during our stay. A free bus service Charm City stops close to hotel and was easy to use. The staff was very friendly When we arrived there was no valet parking available. The hotel parking lot said full but we pulled in anyway & found plenty of spots. ( we think they put full sign up to discourage people going to baseball game from parking in lot ) Parking too expensive : $30 per day
Everyone was very courteous and they upgraded my room without my asking. Parking a little pricey but that's the way it is anywhere downtown Baltimore. Valet feature is worth it.
The Staff was most accommodating, they make you feel like family. they always greet you with a smile. Everyone was so helpful loved my stay there and will stay there again. It is close to a lot of places you can walk to, and walking distance to the stadiums. LOVE LOVE LOVE this hotel... The view over the Harbor was Fabulous!!! Not having a trash can by the little kitchen area, but I am a neat freak,
wir hatten innerhalb von drei Tagen nur einmal Zimmerservice!
Extrem freundliches und zuvorkommendes Personal
Zentral Lage zum Konfernez Center Zustand Lift schlecht, dieser ist auch sehr unhygienisch
Nähe zum Hafen, sehr nette Mitarbeiter Leider war der Pool erheblich kleiner, als das Bild vermuten ließ.
Sauberes Hotel mit sehr freundlichem Personal an Rezeption. Außerdem eine ideale Lage in der Stadt. Kein Frühstück inklusive.