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Lobby space, staff, food options all excellent Rooms are old but clean with excellent bedding and sheet. 3 star bathrooms but clean. Fine maid service.
The architecture of the building was stately and held historical significance, while the interior had many, stylistic, and modernized updates. The foyer and main lobby were visually stunning. The parking attendants were helpful, and the overnight fee was only fifteen dollars, excellent for the city. The room was clean and comfortable. We went to our room to discover that it was not the King Deluxe room that I booked online. I was informed that the booking had not come through as a King Deluxe; I verified that I had been charged for the King Deluxe. The gentleman from the front desk apologized and offered to change the room ; I declined since my wife and son were already settled. He did give me a credit to the restaurant.
Had a very nice getaway to the Lord Baltimore a few weeks ago. The location is great - just blocks from the Inner Harbor. Very clean, modern look and even home to a nice bar in the downstairs. Shower curtains didn't hold back the water. We had a floor full of water after the first shower. Also, no hair dryers in the room.
Out room was recently updated and was excellent. The hotel staff was courteous, helpful and friendly. The pool, spa and fitness room were first class. We enjoyed the entire experience.
The Italian toiletries in the bathroom were lovely!
The room was beautifully decorated and had spectacular view of the harbor. Location is in walking distance to many tourist attractions and restaurants. We did not need to move our car during our stay. A free bus service Charm City stops close to hotel and was easy to use. The staff was very friendly When we arrived there was no valet parking available. The hotel parking lot said full but we pulled in anyway & found plenty of spots. ( we think they put full sign up to discourage people going to baseball game from parking in lot ) Parking too expensive : $30 per day
Location was perfect We needed a new remote control for tv and staff ca,e up immediately. All staff was by friendly Our room desperately needs new mattresses. 11018 as soon as you walked in you could tell because of the lumps. Everything else was wonderful.
Convenience and quiet Distance from elevator to rooms is excessive.
Ok. Busy weekend. Crowded elevators and lobby.
The bed, the kitchenette, the temperature control, the quiet; the breakfast buffet, the staff.
Exceptional quality suite Beautfiul furnishings Impeccable front desk and staff service Not as close to the inner harbor as advertised
Nothing. I will not use this service again. I made this reservation in early October 2016. I arrived there at 11 pm on April 26 only to discover that the hotel is CLOSED for renovations. I received absolutely no notification and spent two hours on the phone trying to resolve and find appropriate accommodations nearby! This is so unacceptable, and I will not use this service again to book.