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People were fantastic
This hotel caters to cruise ships guests over their own guests. Imagine having a beautiful ocean view room with sunsets blocked by cruise ships most of your stay. Also, waking in the morning to loud noises from cruise ship passengers walking from their ship to shops on a path that goes by all the ocean view rooms. In addition to loud horns and music from the cruise ships throughout the day. Finally, if that wasn't enough they let cruise ship passengers use the hotel pool/beach area on the second floor. At first I thought it was because the entrance wasn't locked to enter the pool/beach area. After meeting people from 6 different cruise ships on the beach they all told me that they bought excursions to use the Renaissance facilities. They rent their facilities out to the cruise ships!!! If I was paying $100 USD per night okay, but not when you're paying $375 USD per night with taxes and a 16% resort fee. OUTRAGEOUS!!!! The staff was terrible as well. Our luggage was delayed and when it was dropped off to the hotel it was just placed in storage instead of being sent to our room. I could go on with many other stories of how our room wasn't cleaned and how we weren't told about planned events at the hotel by the staff. JUST STAY AWAY FROM THIS HOTEL!!! IT IS WAY OVER PRICED FOR WHAT YOU GET.
Every one was smiling and kind. lots of fun to do. Delicious food and drinks. recommend you for real. if i go to curacao again, i will definetly stay in here again. Super recomended!!
The staff was generally overwhelmed and it is very apparent that they are short staffed and could benefit from hiring more people and training everyone on how to provide excellent customer service. The dining areas were hit or miss, in terms of the food choices and the service. The drinks were all sugary, no top shelf options at all. Don't waste your money at the spa, its overpriced and all they do is rub St. Ive's lotion. I kid you not, both my mom and aunt got different services done and they both said the same thing. My mom even paid extra to add the "hot stone" option to her massage...it was a complete waste and she felt even worse when she left than she did when she first went in. They place you in a dark room, on a squeaky bed...no dimmed lights, no scented oils or candles..nada. Save your money and skip the spa!