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Das ich ein Raucherzimmer bekommen konnte, die Nutzung von WLAN, das Fernsehen, das Frühstücksbuffet, die Freundlichkeit des Personals, der Wasserkocher für Tee und Kaffee. Die Abgasbelastung in Kombination mit der Klimaanlage, es bestand keine Möglichkeit für "frische Luft", es war entweder zu warm oder es roch nach Abgasen, die eingeschränkte Nutzung der Möglichkeiten des Fernsehens (z.B. nur 2 deutsche Sender, keine Musik), die Kopfkissen im Bett.
die zentrale lage und die vorhalle sehr warmes enges zimmer
Very frankly hotel staff reception was so friendly to us from the day one to the last minute I left, I've also noticed that hotel manager(Mr.Frank) was so kind. Wonderful location specially for honey mooner, mature couple relaxation and for business people and their meeting. The location is ideal for sight seeing I've really found the location of Novotel Trabzon excellent and wonderful, its beauty located on the Black Sea. I guess tourists looking for relaxation would like to use the sea beach, If the hotel management to give little attention to those who sometime would like to use the beach either for swimming or sunning
Hotel is situated near the beach, so nice to have a walk. The staff can help you renting car and it is useful in Trabzon region where th nature is so beautiful. The staff (first day on arrival) was not friendly, not helpful, speechless... No answers to the questions, just "sign here sign there...".. It was a bit strange. Before arrival I called to ask if they provide a shuttle bus (i found in the web that they do), they said "no, take a taxi", even didn't explain where they are located. The breakfast was included in the price, but the staff wanted to pay breakfast apart telling that it was not included. So it took some time to prove their previous conditions and that it is unfair that now they suddenly wanna make their new changes. The problem was resolved but it was annoying and not so positive....
nice hotel , every thing is positive but the way of daily checking minibar is not comfortable .
Excellent Room, and amazing services ( Gym/pool ... ) The " valet " person was most unmannered. ( PS : hotel staff was very friendly and nice ). In short as i parked in front of hotel among many other cars, he lost his temper as to how i should move my car to the parking lot. Regardless of the issue at hand, a valet or any staff member should not lose temper and shout at guests, specially when we were talking normally and calmly, he just flipped ! ( Note : Being a pilot, i travel a lot, and i am a regular guest in novotel, in many different countries, and this is the first time a staff member behaves in such a manner, which i find unacceptable ).
Beach & shopping and staff Chq out at ( 12 ) P.m shoud by at ( 2 ) P.m