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It was so awesome staying here thanks to the great service and every thing!!
Location, room size and oversize window. Somewhat dated fixtures in bathroom; hotel inaccurately labels 'new wing' as 'new' when it's been almost 10 years since construction (circa 2006).
We had never been to Seoul before and wanted to book a hotel close to the shopping areas. The hotel was at an ideal location. Exit the hotel's front entrance, make a right turn, walk to the corner and find the stairs leading to the shops underground. Or, a gray cab to Namdaemun is only $1.90.The room carpet was stained. Everything else was immaculate. The marbled bathroom has the latest Toto. The hotel restaurants were pricey. An alternative? From the lobby, go down the stairway to their basement food court which is run by their department store. It's inexpensive and good.
Liked everything about the place. The staff were amazing and very helpful. Could not ask for more. The rooms were equipped with everything you ever ask for. Prices of the food served were a little bit too much.
Professionalism Everybody speaks English Spacious clean and luxurious
The all essential facilities were fully equipped in the hotel and the guest room was clean and sufficiently spacious. The majority of clerks were able to speak Japanese and it seems very convenient for us to explain the difficult situation in case of sudden emergency. There was no explanation in regard to extra services provided by the hotel when we checked in. Therefore, we felt inconvenient for transportation to the center of the Seoul as well as dinning at night. Overall, this hotel was good, however, if they could provide more considerate service to guests, the quality of the hotel was more improved.
The location and the staff at the hotel was always very helpful and courteous. English was never a problem.
Hotel rooms were very clean, staff were very helpfull and they are speeking english very well. location of hotel near the lotte world advantur, which was very good for our kids. it was far away from the downtown and main shoping centeres.