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I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience
Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise
Was offered an upgrade upon check-in and it did not disappoint. The room was clean, spacious, great views of the mountains and city, and comfortable bed. The temperature was set at a comfortable 67 degrees and the housekeeping staff was very courteous in understanding of our being in the room later and cleaned it promptly after. We are locals and GSR is consistently rated as one of the better casinos and staying there was no exception. There needs to be a bit more communication between front desk staff and housekeeping. When we extended our stay by a day (having work done on our house) apparently that message was not conveyed to housekeeping who was trying to kick my boyfriend out. It was resolved, but created some hassle for him.
Das Hotel liegt mitten in Reno und hat Verbindung zu 2 weiteren Casinohotels. Die Mitarbeiter sind sehr kompetent und sehr freundlich. Die Lobby und auch das Zimmer sind sehr schön.
klassisches Casino Hotel, komfortable Zimmer, guter Service, wochentags sehr gutes Preis-Leistungs-Verhältnis
Es war alles perfekt nein
Super Preis-Leistungsverhältnis.Sehr adäquat eingerichtete Zimmer und sehr sauber. Gute Restaurants im Komplex.
Die gute Lage und das Preisleistungsverhältnis In der Lobby sehr hecktisch. Publikum besteht nach meiner Meinung ausschließlich aus Spielern. Nivieau des Publikums niedrig.
Cheap rooms during the week. Weekend they double up! No late night eating. Half of the restaurants are closed.
Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations
Enjoyed the restaurants and like that it's connected to other hotels. Enjoyed my stay and I would go back The room could of been cleaner, it looked like it needed to be vacuumed in the entry way. Staff was very nice and polite.
Casinohotel in Reno mit einem angemessenen Preis/Leistungsverhältnis, gute bis sehr gute Buffets zu günstigen Preisen, Sehr gute Zimmerausstattung und Sauberkeit; kleiner, aber netter Hotelpool. ...zum Entspannen geeignet! ...eigentlich war alles o.k.- Allerdings wünschte ich mir manchmal, dass die Wege mit dem Gepäck kürzer wären und nicht unbedingt durch ein Casino führen müßte. (..auch wenn es den Hotelsrvice dafür gibt!)
Were renovating rooms on the floor I was on. It was extremely loud and made it hard to sleep in after a night out.
Restaurants closed at anywhere from 8 to 9. Pool was located in the middle of the hotel on the 4th floor and the sun was blocked by a tower for a portion of the day. The casino paid out little money and there were never any desire to sign you up with a players card.
The mattress was VERY comfortable. the shower head was a joke! Had to work to even get wet! The toilet had a slight leek that would cause the tank to refill just a bit occasionally thru the night. The pillows were to firm for a side sleeper. All were the same thickness. Not a variety of thickness'