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Had an amazing dinner at the Cantina restaurant. I'd go back to the hotel just to go there for dinner. The food and the service there was fantastic and was the thing that kept my stay from being a total disappointment. I learned that hotel casino resorts aren't for me. I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive
The hotel smelt of smoke Our room smelt of vomit The furnishing were outdated and old There was no fridge in the room
Nothing Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!
Staff went above and beyond making sure needs were meant. Always grateful with great customer service. Trash cans in room could have a paper bag or plastic in order to properly dispose of any trash accumulated in room.
Our second room was nice and what we expected. The hotel made it right, but it took 3 calls, two maintenance calls, and a room move. During the hottest week of the year, our room stayed at a toasty 75 degrees and we had no sleep for the first two nights. Also, the buffet was overpriced and not very good. Very disappointed!
Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise
The rooms were good. The bathroom sink did not drain well. We have almost 800.00 of charges that are not ours. Luggage was misplaced by bell desk. Will not stay their again. Staff is too busy to help.
The whole place N/A
Nothing Smoking and dirty rooms Every restaurant had a wait
When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.
I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience
Large casino, lots of places to eat and things to do. Can literally stay there and not leave for anything. Lots of slot machines, tables. Wasn't very clean, room smelled like smoke even though non smoking room. There was hair in the shower and bathroom that was not ours. The room was just generally rundown.
klassisches Casino Hotel, komfortable Zimmer, guter Service, wochentags sehr gutes Preis-Leistungs-Verhältnis
Das Hotel liegt mitten in Reno und hat Verbindung zu 2 weiteren Casinohotels. Die Mitarbeiter sind sehr kompetent und sehr freundlich. Die Lobby und auch das Zimmer sind sehr schön.
Die gute Lage und das Preisleistungsverhältnis In der Lobby sehr hecktisch. Publikum besteht nach meiner Meinung ausschließlich aus Spielern. Nivieau des Publikums niedrig.
Das man an der Rezeption unsere Reservierung nicht gefunden hat, das Problem blieb offen.
Es war alles perfekt nein
Super Preis-Leistungsverhältnis.Sehr adäquat eingerichtete Zimmer und sehr sauber. Gute Restaurants im Komplex.
I've stayed here a few times, and have had no problems. This time however I purposely paid for a king room, but they gave me 2 queens. When I asked about it they said they had no more. However I went online and saw that they had tons more. The staff member was not friendly about it either or reimbursed me for the amount I paid for a king room. I hate wasting money for somthing I didn't receive. Probably won't stay here next time.
Had to adjoining rooms. Staff not very friendly and long wait to check-in.
They charged me $14 extra on top of what I already paid to Kayak. Unfair and a misrepresentation.
Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations
The overall stay was okay. It took about an hour or two just to check in. Restaurants took a very long time as well. The room was as expected for the price and the casino was as well. Overall it was okay.
I came to the hotel to work but the internet would not work properly. I was denied a refund also.
My kid loved the arcade and midway game area. Food options are not great.
Clean room, spacious No pool, too many fees
The staff was always pleasant and Happy! I hope they get treated as well as they treated us! Now on the other hand the facility is extremely out of date and could use a face lift! The bed was actually comfy but the sheets were old and tattered. Every surface in our room was disgusting! There was sticky stuff on every surface top. It was late and they couldn't get someone up to our room to clean it off in a timely manner. I took a wash rag and cleaned them off myself. When I was done the wash rag was very dirty and gross! You definitely get what you pay for here!!
The location is great and it was very clean Our bed and pillows were very uncomfortable. The air conditioner hardly worked at all
The game for the kids, bigger room, and just overall great place. No complaints
The price I felt like housekeeping was rushing me out of my room in the morning. During previous visits I had not felt like that.
Casinohotel in Reno mit einem angemessenen Preis/Leistungsverhältnis, gute bis sehr gute Buffets zu günstigen Preisen, Sehr gute Zimmerausstattung und Sauberkeit; kleiner, aber netter Hotelpool. ...zum Entspannen geeignet! ...eigentlich war alles o.k.- Allerdings wünschte ich mir manchmal, dass die Wege mit dem Gepäck kürzer wären und nicht unbedingt durch ein Casino führen müßte. (..auch wenn es den Hotelsrvice dafür gibt!)
La Strada restaurant was delicious with great sevice! The room was so stuffy and warm even with the air on high. And the smoke smell was bad in the room.
How we got the room Thru Kayak Parking
Were renovating rooms on the floor I was on. It was extremely loud and made it hard to sleep in after a night out.
Allowed us to walk around in comfort versus wearing motorcycle gear. Reno and Vegas prices just keep going up.
great selection of restaurants extra fees on top of room rates. Total price should be included in initial quotes.
How close it was to the show that we were going to everything is right there whether it be going to another casino or going shopping I stayed many times at the El Dorado in the past the staff was always so friendly at not only the hotel all the restaurants, bars, and Casino floors not so much this time They used to have awesome coupons that they gave you when you checked in I wasn't so impressed with them this time.
They down sized my original reservation from a king size bed to a queen size bed, because they didn't have any more available, the room they put me in it was to small, with a lot of malfunctions in it, like the tub was clogged, the shower temperature control handle wasn't working, room was dirty. Just to name a few. Very bad experience with it.
Every thing was excellent...The bed was so comfortable when we returned home we bought one just like it.. The only thing I didn't like was there little tray on the dresser that had snacks on it..you had to be very careful not to bump it because you could be charged for one of them if they moved to much..I don't mind the mini bar but on the dresser were you like everything was not good..
I always appreciate the friendly, helpful staff at the Eldorado. Everyone always seems happy and in a good mood. They are very helpful and pleasant to deal with. The rooms are comfortable and have everything I need.
Restaurants closed at anywhere from 8 to 9. Pool was located in the middle of the hotel on the 4th floor and the sun was blocked by a tower for a portion of the day. The casino paid out little money and there were never any desire to sign you up with a players card.
The mattress was VERY comfortable. the shower head was a joke! Had to work to even get wet! The toilet had a slight leek that would cause the tank to refill just a bit occasionally thru the night. The pillows were to firm for a side sleeper. All were the same thickness. Not a variety of thickness'