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easy check in, and out, valet is great on this trip, the food at the buffet needs inprovement
The hotel smelt of smoke Our room smelt of vomit The furnishing were outdated and old There was no fridge in the room
The whole place N/A
Our second room was nice and what we expected. The hotel made it right, but it took 3 calls, two maintenance calls, and a room move. During the hottest week of the year, our room stayed at a toasty 75 degrees and we had no sleep for the first two nights. Also, the buffet was overpriced and not very good. Very disappointed!
Had an amazing dinner at the Cantina restaurant. I'd go back to the hotel just to go there for dinner. The food and the service there was fantastic and was the thing that kept my stay from being a total disappointment. I learned that hotel casino resorts aren't for me. I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive
Nothing Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!
I liked that there are many options for the kids to have fun. The arcade, bowling alley, movie theater, pool, sand volleyball court, etc. There are plenty of options to get something to eat and drink. The room was very spacious and great view of the pool area. There really isn't a need to leave the hotel. Wal-mart is across the street. Not as many shady looking folks that are plentiful in the downtown / Virginia St. area. Not really a gambler but lots of space between machines. Sportsbook area has a big screen with plenty of little screens surrounding a nice sized dance floor in the middle of it. Overall, we had a good stay and I would definitely come back. Elements buffet was closed. In our room #567, the carpet felt dirty, there was no fan in the bathroom, the shower head was at chest level (I'm 6'4") and no microwave. There was a fridge but we didn't use it. The back parking lot near the golf driving range seems to be a hangout for local teens/ young adults. Also transient looking people coming and going from RV park. Many potholes in the parking lot and parking space lines need to be redone.
I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience
Large casino, lots of places to eat and things to do. Can literally stay there and not leave for anything. Lots of slot machines, tables. Wasn't very clean, room smelled like smoke even though non smoking room. There was hair in the shower and bathroom that was not ours. The room was just generally rundown.
When we checked in during the night the male person in the front desk was not frowning but not also smiling. Being in the hospitality business I would expect at least a smile. He just told me that two queen beds are in the room without even asking is that okay (I chose a king sized bed and a sofa bed when I signed up). Didn't argue anymore since I just want to hit the bed.
The rooms were good. The bathroom sink did not drain well. We have almost 800.00 of charges that are not ours. Luggage was misplaced by bell desk. Will not stay their again. Staff is too busy to help.
When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.
Das Hotel liegt mitten in Reno und hat Verbindung zu 2 weiteren Casinohotels. Die Mitarbeiter sind sehr kompetent und sehr freundlich. Die Lobby und auch das Zimmer sind sehr schön.
klassisches Casino Hotel, komfortable Zimmer, guter Service, wochentags sehr gutes Preis-Leistungs-Verhältnis
Es war alles perfekt nein
Die gute Lage und das Preisleistungsverhältnis In der Lobby sehr hecktisch. Publikum besteht nach meiner Meinung ausschließlich aus Spielern. Nivieau des Publikums niedrig.
Super Preis-Leistungsverhältnis.Sehr adäquat eingerichtete Zimmer und sehr sauber. Gute Restaurants im Komplex.
Das man an der Rezeption unsere Reservierung nicht gefunden hat, das Problem blieb offen.
The location is good for walking the strip and is reasonable close to midtown. Hairdryer was broken and bathroom could have been cleaner. The sky tower needs a big remodel.
My kid loved the arcade and midway game area. Food options are not great.
The price I felt like housekeeping was rushing me out of my room in the morning. During previous visits I had not felt like that.
The staff was always pleasant and Happy! I hope they get treated as well as they treated us! Now on the other hand the facility is extremely out of date and could use a face lift! The bed was actually comfy but the sheets were old and tattered. Every surface in our room was disgusting! There was sticky stuff on every surface top. It was late and they couldn't get someone up to our room to clean it off in a timely manner. I took a wash rag and cleaned them off myself. When I was done the wash rag was very dirty and gross! You definitely get what you pay for here!!
Had to adjoining rooms. Staff not very friendly and long wait to check-in.
I came to the hotel to work but the internet would not work properly. I was denied a refund also.
Clean room, spacious No pool, too many fees
The game for the kids, bigger room, and just overall great place. No complaints
I like that it was right on the strip and had good views of the mountains. the room was out dated and had mold and was falling apart. the shower was loud and barely worked. the beds were very uncomfortable. Also the customer service in the beginning while checking in was horrible even though it was slow the person who checked me in was rude and so was the manager at the time. once I got to my room I even went back down hoping to get some one else so I could switch rooms since there was mold in the bathroom and the wall paper was peeling off and when I got there I did get some one different but even she was rude and said they could not switch rooms for me since I had already checked in and went in to the room even though I hadn't even sat down. I travel a lot so I know what to look for when I first enter. this was my girlfriends 21st birth day weekend and I felt bad because she did not even want to shower in our room. she went to one of our friends rooms and showered.
They charged me $14 extra on top of what I already paid to Kayak. Unfair and a misrepresentation.
Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations
The overall stay was okay. It took about an hour or two just to check in. Restaurants took a very long time as well. The room was as expected for the price and the casino was as well. Overall it was okay.
Casinohotel in Reno mit einem angemessenen Preis/Leistungsverhältnis, gute bis sehr gute Buffets zu günstigen Preisen, Sehr gute Zimmerausstattung und Sauberkeit; kleiner, aber netter Hotelpool. ...zum Entspannen geeignet! ...eigentlich war alles o.k.- Allerdings wünschte ich mir manchmal, dass die Wege mit dem Gepäck kürzer wären und nicht unbedingt durch ein Casino führen müßte. (..auch wenn es den Hotelsrvice dafür gibt!)
I booked three rooms for 2-beds, non-smoking, from 12/25-12/26. To ensure the rooms, I did online check-in, Confirmation No: hotels.com:235887711, and also called in at 3pm to check-in over the phone. When I arrived at 6pm, I was told only 2 rooms were ready. I agreed to wait for the 3rd room, but found out all rooms were assigned as one-bed non-smoking room. After I complained, the lady switched me to 2-beds, smoking room. She kept telling me the confirmation didn't meant to get me a room that I preferred. This is the first time I learned that confirmation doesn't guarantee anything.
They down sized my original reservation from a king size bed to a queen size bed, because they didn't have any more available, the room they put me in it was to small, with a lot of malfunctions in it, like the tub was clogged, the shower temperature control handle wasn't working, room was dirty. Just to name a few. Very bad experience with it.
I always appreciate the friendly, helpful staff at the Eldorado. Everyone always seems happy and in a good mood. They are very helpful and pleasant to deal with. The rooms are comfortable and have everything I need.
Restaurants closed at anywhere from 8 to 9. Pool was located in the middle of the hotel on the 4th floor and the sun was blocked by a tower for a portion of the day. The casino paid out little money and there were never any desire to sign you up with a players card.
great selection of restaurants extra fees on top of room rates. Total price should be included in initial quotes.
How we got the room Thru Kayak Parking
La Strada restaurant was delicious with great sevice! The room was so stuffy and warm even with the air on high. And the smoke smell was bad in the room.
The mattress was VERY comfortable. the shower head was a joke! Had to work to even get wet! The toilet had a slight leek that would cause the tank to refill just a bit occasionally thru the night. The pillows were to firm for a side sleeper. All were the same thickness. Not a variety of thickness'
How close it was to the show that we were going to everything is right there whether it be going to another casino or going shopping I stayed many times at the El Dorado in the past the staff was always so friendly at not only the hotel all the restaurants, bars, and Casino floors not so much this time They used to have awesome coupons that they gave you when you checked in I wasn't so impressed with them this time.
Every thing was excellent...The bed was so comfortable when we returned home we bought one just like it.. The only thing I didn't like was there little tray on the dresser that had snacks on it..you had to be very careful not to bump it because you could be charged for one of them if they moved to much..I don't mind the mini bar but on the dresser were you like everything was not good..
Allowed us to walk around in comfort versus wearing motorcycle gear. Reno and Vegas prices just keep going up.