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We stayed here prior to our wedding in T&C and the staff were extremely friendly and helpful. Upon knowing that we were getting married they sent a bottle of champagne to our room and did everything they could to make sure that we enjoyed ourselves.
There were a lot of cockaroches in the hotel room ! And you can hear people from the room next to you very clearly
Wesley (who works at the restaurant and is the sailing instructor) and Tina (the security guard ) and others really went out of their way to make sure anything I needed was provided and that my stay there was excellent. The staff is amazing!
Worst service, we paid extra for beachfront room and was not given, went to front desk spoke to Jennifer answer given was they are sold out, she has no customer service skill and absolutely rude. They did not solve our issues and room smells like sewage spoke to Ramona about smell she said she will take care of it but when we got to room in the evening nothing was done. There were few staff members who went above and beyond. Same food served everyday, which is disappointing for all inclusive. Will not stay there again. Turks and Caicos Islands is absolutely gorgeous, will go there agin but will stay at different hotel.