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It has charm and a richness.
Location Empty vending machines Dirty Loose fixtures in bathroom
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before? Bathroom was a bit dark, but not a deal breaker.
comfortable beds great view of capital overpriced!
I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room. The beds are the old coil spring type, and my back gave me some trouble the next morning.
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
very clean, nice and efficient! Thanks!
The location of the hotel was great with lots of bars, restaurants and event locals close by. Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.
Convenience and good service of the hotel staffs. Room cleanliness is good and comfortable. only free wifi at the hotel lobby.
Comfort of the room & location to the conference facilities in the city On the final night, there was a disturbance (drunk young men) on our floor. Despite being informed at 2.30am - the staff/security did not deal with this issue until 5.30am. By this point, my night's sleep was beyond repair! We were not offered componsation for this - which was very disappoionting, as we paid a lot of money for this room, and only managed a few hours sleep.
Having made a reservation for two doubles in june for oct, we arrived to find there were none available. We were give a king and rollaway torture bed. We wetre told that rooms were given to walk-ins first come, first serve. Why do you take our phone # and credit card? Parking outrageously expensive with no options.