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The facilities were good but the staff treatment was insulting and substandard. I am close to demanding a refund on the bill due to how much this ruined my time there with my partner. The staff ruined the whole stay. I feel cheated by the amount I paid to get treated so poorly.
Location was good. Staff were friendly and helpful. Although the price we paid was reasonable, we felt the room was in definite need of renovation and up-dating. The wooden dresser and night tables were worn and not very attractive.
Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities. Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel
Nice rooms, nice view. Location is ok as long as you don't mind walking a bit. Bus stop right in front of the hotel - just $4.50 to the airport, runs every 20 minutes. Surly, unaccommodating staff. Don't dare show up a minute before hotel check-in time! Don't ask for directions. Don't ask for anything and you'll be fine.
The river view was the highlight. The hotel is relatively new, and the decoration is nice and suitable for young couple. Room service menu didn't have anything for vegetarians. It'd be great if we had a hot tub. limited parking outside.
The room was really great. Kitchen, washer/dryer, huge TVs in living and bedroom. The staff weren't that great.
Zimmer sauber; Mitarbeiter freundlich. Falsche Abrechnung, schlechte Schallisolation, Lärm von aussen (Baustellen, Veranstaltungen).
Badezimmer ist fuer solch eine Hotelklasse alles andere als akzeptabel. Nicht richtig sauber gewesen, Haare zwischen den Handtuechern, Haare in der "Badewanne" in der man leider nicht baden konnte weil sie zu klein war, Papiermuell im Zimmer
Das Frühstücksbuffet ist hervorragend.
Privacy, Great breakfast, nice to able to have a coffee during the day, Canapes a a couple of drinks at the end of the day to relax Could have had the 9th floor cleaned or vacuumed
The staff were friendly and helpful. The hotel is currently undergoing a refurbishment, which is good news as the room we had was tired and did not impress. The hotel caters for business types and I would not recommend it for anything else, it is functional. If you are on a vacation, I recommend booking alternative accommodation. In my opinion the Hyatt was poor value for money, ok if the company is paying but excessive when it is out of your pocket.
Paid for a river view room and got a poolside room. No tea or milk only 1 bathrobe.