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Nice building and prices Room service foods sucked. Cheapest spaghetti i have ever seen.
Great break fast buffet! Great instalations Problems with the elevators.... They didnt read the cards...
Wow wow wow. From the moment the valet took our car we were greeted by the friendliest bellman Jonny who helped us get an early check in so our 1 year old daughter could nap. They upgraded is to a deluxe suite, gave us vouchers for drinks and even brought a guitar to our room. Unreal service. The food was amazing and the pools and views were spectacular. DO NOT LISTEN TO PEOPLE COMPLAINING. The hotel is 5 stars all the way. Nothing. Best hotel stay of our lives. Travelled around the world. We left our 5 star resort in Playa Blanca to stay at the Hard Rock and it was the highlight of our Panama trip.
Staff was terrific. Everyone really made me feel welcome The food was ho hum except the steakhouse which was fantastic.
The beds and pillows were extremely comfortable. It was great to have a rain shower in the bathroom.
Complimentary Breakfast!!! Clean rooms!!! Very helpful staff!! One of the absolute best stays abroad I've ever had only complaint would be the elevators. Long wait at times but nothing too terrible
Everybody was great, great customer service I thought my breakfast was included, but it was not
Great restaurants, great atmosphere Be sure to have a confirmation at check-out; hassles with their system. Very difficult place for business meetings becasue of the noise level.
the location in the heart of the city lack of courtecy from the staff
The breakfast was great. It's a nice clean modern hotel. Unfortunately when I booked my reservation, my confirmation email did not state that the hotel would request additional money of no less than $200 to place a hold on my credit card. The lady was friendly enough and placed only$100.00 on hold however when I returned back to the hotel, an additional $100.00 was authorized by the hotel without my permission. And unfortunately, when you call the U.S. number/toll free number their only suggestion is to incur international calling fees and call the hotel directly. Also I did not like how the hotel advertises a FREE SHUTTLE to and from the hotel, only to find out that the shuttle is for their corporate guests only. That information was very misleading and was a big factor in why we booked with this hotel. The shuttle cost is $32.00 roundrip per person. Also they ask you for your room number or make you write it on your receipts in just about everywhere you go...I.E. the bar for drinks, one of the hotels restaurants, the night club, and for breakfast in the morning. I suggest you get a statement of your charges during your stay. We were charged tip for drinks to our room and we tip our servers cash!!! Also, the bathroom in our room had a terrible sewage smell!! JUST BEWARE!! I WOULDN'T STAY HERE AGAIN!! It was too misleading for me! They don't tell you all this stuff when you're booking the room.
Great views of the city from the pool ! The food and drinks were eh...
Very modern and spacious rooms in the heart of downtown Panama City. Breakfast buffet was the best! Better than all-inclusive resorts.
The room is clean and the areas. staff reception, ask for service 3 times and ignore, the maid forgot stuff in the room. I saw big roach when we ate by the pool.
I have never stayed at a hotel that had such an amazing complimentary breakfast. The food was absolutely delicious and the staff was wonderful. It does not include a lounge for dancing. My husband and I wanted to dance a bit but not really go to a club. It would have been nice if the hotel had a lounge were we could sit and dance a bit.
Compared to the last time I stayed there, they really stepped up on the cleanliness. much better Also at the dinner party we attended I had a horrible headache and needed a coffee badly. the server Liam and Juan were very helpful and kind to get me the coffee and check back on me to see if I was better. Some of the staff was very eager to assist and others seemed bothered when asked a question. Which was totally undermined the good customer service provided by their peers. Also I could not pay for room service with a credit card nor cash, they wanted me to provide a 50.00 deposit to use room service and the difference would be returned at check out. I felt this was unacceptable for hotel of that quality.
Exactly what I need for business.
Great value, location and amenities!
Room Reception, pool and room service.
You hear the entry doors slamming shut at all hours. My shower arrangement was so poorly designed a large puddle collected on the floor and there was no way to stop the leakage.
Room had large windows, good A/C, comfortable bed. The hotel is very clean. The breakfast is a full spread: eggs. cereal, fruit, meat chess, breads etc& is included in the price. Excellent grocery store and good restaurants are in the neighborhood. The area is safe for walking, but unaesthetic.
They front desk charged me when a guest came to visit even though the room was reserved for 2 people. Better options are Rui or Manrey
The included breakfast was excellent. Staff was very friendly and professional. We arrived very late (3:00 AM) but that was not problem. Good location near several casinos and restaurants Casino not yet open but I knew this in advance from the reviews
Had a great experience...friendly staff, beautiful and spacious rooms, ideal location
NOTHING.!! The total experience was unsatisfactory. The infrastructure is worn out and run down. The elevator system is far too complicated and restricting. The hotel is living on Trump's reputation to make it. The entire hotel smelled of mold and is a hazard to health. The food was far too "clever" and not what we ordered. The staff was excellent and very accommodating. Three star at best..
Installations and location No service what so ever. Missed my flight because of them and they did not care about not having any service.
The location No A/C it was a nightmare! They are saving cost cutting the A/C in most places the room wa sonhot they gave us another room and was the same! The a/c controlee does not allow you to lower the temperature morenthan 67 o. It is insane i like the cold cold rooms when coming form work and it was really dissapointed. No more Trump for you!
truely five star service Not many things to walk to around hotel.
We had an excellent stay. Alonso treated us during the breakfast like king and a Quenn. We will stay again!!! Gym, the smell was horrible!
The price was great at around $50/night. The bed was comfortable and the room was nice. The check-in person was super nice and gave me free Wi-Fi in-room when it was supposed to be paid. The location is great, next to the metro and the downtown area. The elevator was tiny and slow. I was surprised that Wi-Fi in room was not included (until the check-in agent gave it to me for free). The area is pretty dead at night.
The location of the hotel in the heart of the financial district. The staff was very inattentive and unfriendly.
The location Horrible damp smell through many of the rooms, and even the hallways. Putting your clothes inside the drawers would force you to have them laundered before you could wear them.
Las habitaciones y las instalaciones excelentes Demora en el checo in, confundieron el numero de habitación y quisieron facturar el desayuno que estaba pago, el WiFi debería estar incluido en la tarifa.
The hotel is in a great location. Very close to Calle Uruguay Nothing bad to say!
At first my husband and I were skeptical about the hotel since it had been very inexpensive... however from the moment we walked in the staff was very nice and helpful the room very clean and the bed extremely comfortable. We are very glad we chose Doubletree for our short stay in Panama. I loved the hotel and everything IN it. I was not a big fan of the surrounding area, especially since we kept getting lost around that side of town and couldn't find a single well-known restaurant to eat around the hotel.
Very helpful and professional staff. Front desk was terrific! Excellent cookies!!! The pool was unavailable during my stay due to repairs.
On the room, it has a noises all the night.
Muy buen hotel, me encanto mi estadia, tiene cerca muchos restaurantes y locales de comida rapida, tiene muy cerca un supermercado y una estacion del metro. Muy recomendable