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Bed was comfy. Room service was ok. - We arrived at 11pm (11 in the evening to be super clear) and not only did they have trouble finding the confirmed reservation, but they also didn't have the room ready. We booked days prior and also called to confirm the reservation the day before. - Upon checkout there was a $40 phantom charge that wasn't agreed upon. They would not let us leave until we paid this, and I promptly challenged the charge with my credit card company.
restaurants in the hotel The service at this hotel is absolutely haphazard. Some evenings they do the turndown some evenings they don't, the same for water, tea, minibar, etc. It seems the staff there have no protocols for service delivery and they do things out of memory, and then forget to do things... it was really unpleasant. Also, the front desk never answers the phone!
New, and on an excellent location. Hotel staff are very thoughtful and nice. Hotel rooms are spacious and very comfortable. Lounge, bad and restaurant are a good place to sit and relax. Had to pass a few gates and security personnel so I trust it is secure too. Unfortunately at the time of staying pool, spa, gym were still under construction. Expected to be open in November 2014. Hotel offered free head and shoulder massage in the lobby to compensate which was very nice.
The service and food are excellent Very comfortable beds too b
Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!
Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services. Internet needs improved to be of the same quality of the rest of the hotel ... needs higher-speed internet services. My ability to work on the internet was hit or miss.