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The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
Lobby was fabulous. Breakfast was fantastic. Ambiance seems like a blast from the old manila The check in counter was a bit slow in processing transactions. Bathtub draining does not work on our room. Single bed is a bit small and requires limited sleeping movement
Breakfast buffet, pool, comfortable room, friendly staff, beautiful lobby and wonderful musicians, elegantly dressed staff Attitude toward guests not up to European standards The required deposit is unnecessary if a credit card is used to book room
Not much The carpets are dirty and needs replacements. The lights are uneven. The old charm of the hotel has vanished. It looks old rather than historic. It looks tired and at time tacky.
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
location-view front desk staff need more traning
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
The hotel is on a busy street. The windows are not sound proved. A bit noisy from the traffic noise
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.