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Breakfast buffet, pool, comfortable room, friendly staff, beautiful lobby and wonderful musicians, elegantly dressed staff Attitude toward guests not up to European standards The required deposit is unnecessary if a credit card is used to book room
The buffet breakfast was really good. Ms. Cruz was very helpful. When you booked online, you need to know how their rooms really look like. They place me in the worst rooms (which was on the side of the hotel building). I have been in Manila Hotel a lot of times and I was very upset when I entered the room (smelly, dusty, old) does not look like what I saw in their website. you can asked for the manager and have her (ms.mcruz) fixed the problem.
Historic look, reflects Philippines culture Breakfast buffet had good variety but quite salty
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging