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The staff was helpful. The rooms were very clean. The weight room was acceptable. Pool was nice but sauna wasn't very hot. It took 30 minutes to break a sweat. Other than that we enjoyed our stay.
Gorgeous facility Spa closed to early on Saturday and closed on Sunday.
Staff was highly accommodating. Kind enough to remove two accidental wifi charges as well as opening the gift shop after hours in order for me to purchase headphones.
Size of hotel and ease of movement to and from meetings. Check-in was not very effective; the staff was not ready for the onslaught of people from a conference I was attending.
Nice lobby Poor service and terrible front desk
loved the beds not so much the hotel but the parking.. clean and secure but an unplanned expense
convenient - excellent wait staff Business Center - extremely hot.
Convenience Bad mattresses. Overpriced.
Nice place but a bit outdated for the price.
Staff was absolutely 100% accommodating- all requests were met and they went above and beyond to assist with all our needs Parking - $12 / a night -- if this was Boston or NYC I would have expected this --- but this is Manchester NH --- need a way to get over this surcharge.
The staff was super friendly and went above and beyond for us. Room service was affordable and delicious. The gym was great and offered cardio as well as weight machines AND free weights. The room was very clean, bed was sleep number. The view of downtown was perfect. Nothing. Everything was great!
The beds were awesome. Very clean and comfortable Management needs to have backup plans for staff shortages. Checkin was a nightmare, keys didn't work several attempts. No one to answer phones during evening or at night. Santiago, the van driver, was alone trying to get everything done with no help at all. He deserved commendation, but the experience was a nightmare. Hopefully this was a one-time experience. Management needs a backup plan.
Convenient location easy to find staff was very friendly I was leaving my car there and was not informed that there would be an additional charge for this I paid kayak and thought I was all set so the unexpected cost of 78 dollars upset me
I liked that they had a real continental breakfast - complete with waffle makers and a staff member - available from 6 AM. Wi-fi is also great to have. They offered a computer/printer for which to print boarding passes, but it was out of toner, and apparently had been for days (the staff seemed somewhat resigned to this). Also, Booking.com booked me two rooms when I only needed one, and the front desk, while assuring me the hotel wouldn't charge me twice, didn't give me much confidence that I'd get my money back - again, "it's out of my hands" seemed to be the attitude.
I like having the indoor pool The only thing was there was a women in there with about 7 children playing volley ball, so we really couldn't use the pool , even late at night, they have some kind of a deal with non guests to come and use the pool it said on the wall
Very friendly atmosphere, especially the front desk, the maids and the breakfast bar attendant. The rate was reasonable and the location was perfect for my leisure activities. The room was clean and the beds were comfortable.
The pool is nice.
Friendly check in staff Having someone knock on the door at 11 am and then 2 min later call the room basically saying get out. (We were packing up the bag)
Location * Cleanliness was a 1/10, hair everywhere in bathroom upon arrival. * Had to cary dinner up from bar to room on a tray, in which someone bumped into me on elevator and everything was ruined. It was never asked to be brought up via room service.
Hotel was clean and modern. Good location from verizon arena. House keeping kept beating on door in the morning, we were trying to catch up on sleep and planning on a late checkout.
The room was extremely comfortable. I arrived very late and wished checking out would have been later to catch up on some sleep.
kayak refunded me when I told them I was too frightened to stay here. 3 police reports filed on this hotel just within previous week. Dangerous. Group of thugs in parking lot. Homeless people trying to check in rather than use shelter. Read the articles online about the occurrences in this hotel. Asked Kayak to remove this listing from this site. We had to pay to stay elsewhere that night to feel safe. Worst hotel experience of my life. Did not touch anything in the room. Checkin person told us drug addict broke lobby toilet.
The staff were extremely hard working and seemed to try hard to please the guests The neighborhood was scary for a family with children. Took 20 min to check in computers were slow.
It was close to the highway, so it was easy to find but then you hear the highway traffic. At least I did since my room was on the highway side. It was clean but not the nicest place to stay but for the price, I guess one cant complain. I did not have my kids so for a place to crash, it was fine.
This hotel was in a undesirable location. My family felt totally unsafe walking into the lobby which itself had an odor that suggested uncleanliness. There were large stains on the rug ( I don't even want to know what they were from). My children and I didn't not feel safe there. If it hadn't been for the fact this was a family emergency and being informed I would be penalized 70.00 for canceling the room, I would have not stayed there at all.
We liked the price most! I didn't like the noise!
Close to the highway. Friendly staff. Well lit parking lot. Great water pressure in the shower. Converted factory building that was not easily identified as a hotel since the entrance did not face the street. Continental breakfast consisted of only cereal and bread, no fruit, yogurt, or protein. With the exception of the flat screen TVs the room hadn't been updated since the 1970s.
Good location Room was cold. Took 48 hours to get warm with heater on max.
Love it's close to the airport and had food options in and around the hotel. Didn't have a menu for the diner in the room. I had to walk down and get one.
The shuttle was fast and convenient. The driver was friendly and helpful. Fast check in. Clean room. Fresh linen. All good!
Staff helped with a nonrefundable third party booking when inbound flight was delayed. Didn't arrive in time to stay on the prepaid date. P. Line. Com was inflexible, but staff comped a room at a later date reasoning they'd already been paid for a room that was never occupied. How awesome. What a relief for a weary traveler. Nothing.