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It's a great central location. Rooms are clean, comfortable, and the common areas are beautiful and relaxing. The door to the kitchen was outside my room, and every time they slammed it shut I heard it, including very early in the morning. But I told the reception about this "queja" and the promptly, within minutes, were putting a rubber stopper on the door to limit the noise. That was pretty impressive. There was one server/attendant who was extremely slow to deliver basic requests, like a bottle of water or a cup of coffee. He needs a lesson in good, Nicaraguan customer service, but everyone else was great.
This hotel is less like a hotel and more like a colonial style, open-air bed and breakfast. It's peaceful, relaxing, beautiful, and a perfect way to end our vacation. If we return to Nicaragua, I will certainly stay here again
I enjoyed my stay mainly do to the staff, they were extremely helpful. The lounge met the needs of an adult traveler very relaxing and welcoming. It also felt like a very safe environment. I stayed at three hotels in five days in Nicaragua and I think this was the best one (intercontinental, pelican eyes and this one) granted each one met a different need for a certain guest. My stay was too short too really comment on the negative. I found the location to meet my needs.
Good service room, excellent attention on lobby With baby is hard to trouble cause of the cleaning of bottles,need a microwave, the people from room service helped with that but did wrong
Location & grounds. Outdated decor, dirty couches, damaged furniture, no free airport shuttle, inadequate Internet coverage, price of food in its bar and restaurants.