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Staff charged additional the next morning after she said she would not charge for second person. They treat you like are gonna leave without paying. The demanded drivers license of all of us and made copies of it. Staff is rude and have angry faces. They put me in a smokers room. I would never stay there again.
I enjoyed my stay mainly do to the staff, they were extremely helpful. The lounge met the needs of an adult traveler very relaxing and welcoming. It also felt like a very safe environment. I stayed at three hotels in five days in Nicaragua and I think this was the best one (intercontinental, pelican eyes and this one) granted each one met a different need for a certain guest. My stay was too short too really comment on the negative. I found the location to meet my needs.
Location & grounds. Outdated decor, dirty couches, damaged furniture, no free airport shuttle, inadequate Internet coverage, price of food in its bar and restaurants.
This is the best option for a moderately priced hotel close to the airport. There is a pool, friendly service overall, and modern rooms with AC. We have stayed here before with breakfast included, such as on our arrival night. The morning we were flying out, we thought breakfast was included as it had been before. Imagine our surprise to have a hotel employee chase us down at the airport to demand payment half an hour later as we were trying to check in our luggage and go to security to board. Very strange behavior to try and collect a $35 bill, which we certainly weren't trying to avoid after spending thousands on this trip. An email to the hotel management went unanswered.
This may have been an infrequent occurrence but I waited for the airport shuttle for 30+ minutes at 10:30 at night without a shuttle being seen. Other hotel shuttles came and went but not the one I needed. I was told by airport personnel that it was very late and the shuttle would not likely show up. Cost me US$10 for 1.2 mile taxi. Disappointing given that the Camino Real is a traveler and business hotel and knowing of late arrivals should be routine.
The Hotel is very nice and staff is very professional. Room was very clean and modern. Be sure yo get a figm price from the shuttle at the hotel. He took us to burger king and the mall and picked us up at the mall which is maybe 10 min away, then charged us 40$. Is this a nyc taxi in managua? Other taxis in town would have been maybe 3$ each leg of that outing equalling 9$ total, not 40$. Otherwise our stay was great.
Open concept, ac, close to airport, across to be exact, made it very convenient to walk to the hotel after late flight to pick up rental in the am. In such a competitive market it is important to treat each consumer with courtesy and respect. At the end of the day, the guest is the true employer. This hotel staff must improve their attitude towards the incoming guest, as they are very confrontational instead of welcoming, no guest should ever want to run out as they are checking in to their room, if room has been previously booked, do not try to add unwanted additional charges. In addition, Our room had not been aired out in sometime and it was inundated with Mosquitoes, which cleared out after running ac and and simply opening the door, not a good combo after dealing with a combative reception and front lobby staff. In summary, improve customer service, be more welcoming and air out the rooms from time to time to make the guest, your true employer, at home and allow him/her to want to keep you as his/her hotel Of choice on their future trips.
This place is practically in the airport. Great for those early morning flights.
Very beautiful hotel right next to one of the two most popular and modern shopping centers, multiplexes and food court, and one of the best steak houses in Managua, El Chrusco. Beds very comfortable, clean and rooms have high end furnishings. Beautiful lobby with lots of natural artifacts looking out to the pool. In my opinion the best hotel in Managua for the price and I am a permanent resident now. The only shortcoming is the quality of the staff. They are young, beautiful and not well service trained. Other than that it is a real bargain (except you have to pay for wifi). Look for weekend discounts since this is clearly the premier business hotel.
I often stay here when I return to Nicaragua, the Shuttle service from the airport is prompt and courteous, the drive to the Hotel is confusing so make sure you know where and how your going to your destination. The Hotel staff are all well experienced and very professional in thier tasks, make sure you explain what your request are, they will be accomodated but make sure, Expect a service that at times seem slow but thats Nicaragua. The rooms are top rated, beds, TV, internet, mini-bar, just overaall good. The bathrooms are very nice, great towels, lots of them. Breakfast is the icing on the cake, whatever you desire(within Nicaragua), you can request, omlettes, pancakes, fruits, cereal,, great coffee. Overall a great Hotel near a major shopping mall.
We stayed at the Real Intercontinental for one night since we were going to be visiting 4 other cities in Nicaragua. All I can say is that it is a fabulous hotel. Beautiful lobby, rooms, bar, pool...Everything was clean and well equipped. We stayed in an executive room which included free drinks from 6-8 pm and breakfast in a private lounge. Everything was great! The bartender, I believe his name was Jose, was very cordial and friendly. The breakfast was also great! Even though the nacatamales (traditional nicaraguan dish) had run out, they were nice enough to order more for me! It is also steps away from the mall and it has a beautiful view of Managua Lake. Definitely recommend this hotel!