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Excellent customer service and friendliness from all staff - conceirge, reception, restaurant staff, executive lounge staff. Some supposedly non smoking rooms stinks of cigarettes. Please ensure non smoking rooms are just that.
Staff is really helpfull and nice. Room is spacious and clean. The location is excellent.
Friendliness of staff, access to city.
The riverview from the room. Size of the room. Breakfast. Spa.
Nice spacious bedroom and spectacular river view Walls very thin -- can hear street traffic noise and plumbing/bathroom flushing of neighbouring rooms! Thin towels. No bedroom slippers.
Concierge staff were fantastic. As were Cafe and Restaurant staff. The rooms are very out dated for the price. We travel 8 months of the year for business and stay in many hotels. Moved to a room with 2 single beds so did nto stay in King Guestroom Plus.
Chech in staff could give some information about activities in the hotel like special dinners/happy hour/entertainment.We had to find out ourself
Hospitality & Cleanliness
Service was very good at the Restaurants The curtains in the room could not close properly as the installation came off. The sink was leaking.
The location is near town, and the view overlooking the river was stunning. Furnishing was a bit old.
View from the hotel..
The hotel location is in city center and nearest to shopping mall which does not need a transport for shopping.
the bed is very comfy and clean
some of the facilities seems to no functioning such as toilet ventilation fans.. lights...
The convenience of the hotel being in the central as well as close to the river. Lighting in the room.
Location is very good, in the middle of Kuching City
most definitely no extended check out possible
The friendliness of the staff.. Excellent!! The noise from across the river during their karaoke session at nights
Location very good. Free Spa for relaxing....
The room was nicely decorated and it faces the river. The view then was so enchanting. We watched the sun rises and when the sun sets it was even more beautiful. The staffs esp at the entrance were friendly and helpful. I really enjoyed my stay at Grand Margherita Hotel, Kuching, Sarawak. No comment
location, breakfast Non responsivesive staff. Need to send frequent reminder.
The location of this hotel is the best in town. Excellent king sized bed, very comfortable. rooms are not that clean
The hotel design was fab, as was the layout and design of our room. We had welcome drinks on arrival and local cake. The manager couldn't have been more helpful during our stay, arranging tours and taxis for us. In fact all of the staff were extremely helpful and polite.The location was good and within short walking distance of the waterfront. While it was a little more expensive (but still a complete bargain compared to European prices!!)than other places we have stayed in Malaysia, it was well worth it. I highly recommend this hotel.
Staff were very friendly and attentive from the moment we arrived until when we departed. Hotel offered all comforts of an International hotel but much more personal. High quality decor in rooms and hotel.
warm welcome, very privat, helpfull staff, great breakfast, individuel no complaints
Very friendly and helpful staff, spacious and clean room with all comforts, excellent japanese restaurant in the hotel (room service is also available without any additional charge). We made late check-out and they didn't charge nothing for it. Nothig bad, Everything was perfect!!!