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Fantastic lobby restoration Key cards worked poorly. Had to reset twice.
The staff and management are well trained, courteous and helpful. The building in which my grandfather stayed in the 20s, and 30s has been beautifully restored. From the hotel, one can walk to a number of restaurants (Mayflower, Elite, etc.) as wells as to St. Andrew's Cathedral, the Old Capital Museum and other historical sites. I liked it all. Will definitely returnI
When I checked in the room, we had NO towels. I had to call the front desk and I still didn't receive them until about 8pm. I thought that was rediculous. Also, the heat in the room DID NOT work. I am so glad that it wasn't winter because my family and I would have frozen to death!!!!! I will NOT recommend this facility to anyone!!!!
Staff was friendly Hidden fees they added to price of room after I arririved... StaAdditional taxes that weren't included in price when I booked room online..carpet needed to be replaced, shower tub paint was peeling
The hotel was old and not taken care of. The breakfast food tasted old and stale. There was onlyy a sheet on the bed. Not sheet.
extremely courteous staff, appreciated the check-in phone call once I was in my room, as well as their help with talking me through early check-out. Ice machine on second floor was broken, needed to get ice in lobby., which wasn't a big enough inconvenience to feel the need to mention to staff
Very clean and the staff was awesome people.
The staff was very friendly and the hotel room had everything you need but jumbo the size! I'll definitely be back Don't get me wrong the room was clean but I wish someone took the time to do the finer details such as the sink faucet. Little things like that but then again I am a neat freak
Good customer service, bed was comfortable Need more tables in breakfast area, tv service was spotty
Great location, clean, comfortable with a great atmosphere. Room was a bit small.
Front desk staff was friendly. The bathroom was so small you couldn't fully open the door, it hit the toilet! Seriously!
Remodeled room and lobby were nice. They charged our credit card for the room and we had prepayed. Still haven't got a credit.
Staff, very hospitable. Bathroom toilet was not cleaned upon arrival.
Location and feeling of security in downtown Jackson. The hotel was super dated and could completely use an update. It's funny all the money that was poured into the lobby but rooms were neglected. The hotel offered free water, but you had to go to the front desk to get it.