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The staff and management are well trained, courteous and helpful. The building in which my grandfather stayed in the 20s, and 30s has been beautifully restored. From the hotel, one can walk to a number of restaurants (Mayflower, Elite, etc.) as wells as to St. Andrew's Cathedral, the Old Capital Museum and other historical sites. I liked it all. Will definitely returnI
Fantastic lobby restoration Key cards worked poorly. Had to reset twice.
We entered our room and found the a/c on full blast. Then we found that there were not blankets or bedspread on the beds. When we called the front desk, we were told to come down (we were on the 3rd floor) to pick them up because the gal at the front desk was the only staff. How can you have a 4 story Inn with 1 employee. I did not feel safe.
When I checked in the room, we had NO towels. I had to call the front desk and I still didn't receive them until about 8pm. I thought that was rediculous. Also, the heat in the room DID NOT work. I am so glad that it wasn't winter because my family and I would have frozen to death!!!!! I will NOT recommend this facility to anyone!!!!
Love the shower
extremely courteous staff, appreciated the check-in phone call once I was in my room, as well as their help with talking me through early check-out. Ice machine on second floor was broken, needed to get ice in lobby., which wasn't a big enough inconvenience to feel the need to mention to staff
Breakfast was included Gate Location was in an area I felt uncomfortable in. Bed was hard and uncomfortable. Front desk staff and check in seemed unfriendly.
The staff was very friendly and the hotel room had everything you need but jumbo the size! I'll definitely be back Don't get me wrong the room was clean but I wish someone took the time to do the finer details such as the sink faucet. Little things like that but then again I am a neat freak
Location and feeling of security in downtown Jackson. The hotel was super dated and could completely use an update. It's funny all the money that was poured into the lobby but rooms were neglected. The hotel offered free water, but you had to go to the front desk to get it.
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Staff, very hospitable. Bathroom toilet was not cleaned upon arrival.